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       Title: PC / Network Support
    Location: US-NH-Newington
        Type: Personal (not a recruiter)
        Name: The poster has chosen to remain anonymous.  You may
              click the link below to send the poster a message.
    Duration: Full Time
  More Info: http://www.HeadHunter.NET/resumes/L/AADDU.htm

      Resume:
 C. Alex Abbott

 Newington, NH 03801

 bor...@genitech.com

EDUCATION:
   University of New Hampshire; Durham, NH
   Bachelor of Arts in Sociology, December 1996

   University of New Hampshire; Thompson School, Durham, NH
   Associate Degree in Applied Business Management, December 1992
   (100% college tuition paid through employment)

   St. Thomas Aquinas;  Dover, NH
   gr. 9 - 12;  graduated 1990

COMPUTER
SKILLS:
   Platforms: Intel Windows '95, Windows 3.1 and Mac OS
   General Applications: Excel, Word, Powerpoint, Meeting Maker,
     Microsoft Mail, Norton Anti-Virus, Disk Doctor & Speed Disk,
     eXodus, FTP, vi editor, X windows, Ghost

   Web browsers: Netscape, Explorer
   Languages: (familiar with) UNIX, HTML, C, SQL

GOAL:
  To find a Networking or PC Support position, travelling acceptable.

COMPUTER
EXPERIENCE:
   Liberty Mutual Insurance; Portsmouth, NH
   Senior I/S Training Assistant; December 1994 - Present
   Performance Support, Training Department

  - Headed Skillsource, an in-house cbt self-paced computer training lab
    with 10 Compaq's and Mac PowerPC's for the five NH Seacoast area
    Liberty Mutual offices

  - Assisted those in Skillsource with CBT training
    materials; (e.g. Sybase SQL,Transact SQL, UNIX, Visual Basic,
    Windows '95,  TCP/IP, Client Server,DB2, C++, HTML,
    JCL, TSO/ISPF etc.)

  - Software Install / Corporate Network Usage; loaded software for
    non-Liberty Mutual training vendors for  instructional purposes,
    (e.g.Microsoft, Sybase and Catapult) also used the network to
    config. printers, install WinInstall and configure machines with
    required applications. "Ghosted"  IBM PCs to ensure equivalency.
    Mapped drives for CBT course access from servers, all using Windows
    95.

  - Audio/Visual support;  routinely handled requests for projection
    of IBM / Mac laptops and desktops for meetings. troubleshoot
    video/ projection equipment during meetings. Used digital camera
    for dept. photos on dept. intranet page and other depts.

   - Hardware Setup; routinely moved, configured and swapped
    desktop IBM's, Mac's and peripherals throughout the entire
    department

  - Software Testing; periodic testing of new training CBTs
    with input from department managers, also tested department
    developed training CD

CUSTOMER
RELATIONS:
  - Interacted with several new employees through weekly tours
    of Skillsource who are new to Liberty Mutual and available training

  - Handled all external class registrations for employees of
    Liberty Mutual in the NH Seacoast area on a daily basis

  - Dealt with outside vendors of cbt training materials, print jobs,
    training aides, conference facility coordinators, class/conference    
representatives

ADDITIONAL
DUTIES:
  - Department Budget; tracked and paid all bills for department
    (e.g. processed all invoices, queried monthly budget reports for
    two directors, batch submittals of invoices for payment)

  - Inventory Control; kept records of all department hardware and
    equipment, (e.g. Liberty bar codes, serial and model numbers, etc.)

HOBBIES: Active road / mountain biker, hiker, skier,  mechanically
inclined