Lenovo serial number?

bitrex

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Mar 26, 2019, 2:22:29 PM3/26/19

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I have a Lenovo Ideapad 520 less than a year old, bought directly
off their web site on sale last April. It's failed, no power up. Trying
to get a warranty service on it but unfortunately I can't find a serial
number on the mfer anywhere. Usually it's on a sticker or placard on the
bottom, I have another Lenovo lappy that's like that but this one got
nothing. Just a Windows hologram-sticker and a FCC wireless module
sticker. Perhaps it fell off. Usually they're on a small placard that's
hard to remove accidentally, tho.

Their online system has no record of my order, all I have at this point
is a credit card statement showing the date of purchase and payment.
Their support department says that's no good, without a serial number
I've got nothing. Might it be somewhere inside? Looks like it's supposed
to be an 8 digit serial.

Uneasy feeling that the one I bought perhaps simply never had one. On
sale...

John Robertson

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Mar 26, 2019, 2:31:40 PM3/26/19

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Don't you save email receipts?

That would be an argument against just handling email by one's phone and
not backing up on a desktop. I use POP for that reason, and I don't
automatically delete email from the server for a week in case the
computer goes wonky.

Consider that clouds go away. Amazon, Fujitsu, and other clouds have all
lost data...local backup is best.

John

bitrex

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Mar 26, 2019, 2:42:22 PM3/26/19

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Not this one, apparently. 'supposed to be why I make an account with
them to order and _they_ keep a damn database for! :(

bitrex

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Mar 26, 2019, 2:44:18 PM3/26/19

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I'm trying their forums to see if anyone there got some answers, at
least they do seem to be frequented by tech support.

Adrian Caspersz

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Mar 26, 2019, 2:57:01 PM3/26/19

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Personally drop it in to your local Lenovo centre?

https://support.lenovo.com/gb/en/solutions/ht104448

https://lenovo.secure.force.com/bplocator/

--
Adrian C

bitrex

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Mar 26, 2019, 3:02:13 PM3/26/19

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Thanks that might be the best option at this point. Nearest location is
only 35 miles away. Sigh...

bitrex

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Mar 26, 2019, 3:03:41 PM3/26/19

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On 3/26/19 2:59 PM, KenW wrote:
> My HP laptop has the serial # on the box not on the laptop.
>

It might have been there but if I saved the cardboard boxes for
everything I've bought I'd have no room in my one bedroom condo for the
things, anymore. :(

bitrex

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Mar 26, 2019, 3:07:03 PM3/26/19

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On 3/26/19 2:59 PM, KenW wrote:
> My HP laptop has the serial # on the box not on the laptop.
>

I have a cheaper Lenovo that has a very nice serial number placard right
on the bottom, why they didn't bother to do that with a laptop that
costs three times more I couldn't tell ya.

dansabr...@yahoo.com

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Mar 26, 2019, 3:30:51 PM3/26/19

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Remove the battery and check there. Since these numbers can be worn off with use, some manufacturers place the model and serial number information under the battery.

Dan

Look165

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Mar 26, 2019, 4:22:33 PM3/26/19

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You ca get it with "HW32info".

Adrian Caspersz

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Mar 26, 2019, 4:23:31 PM3/26/19

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On 26/03/2019 19:30, dansabr...@yahoo.com wrote:
> Remove the battery and check there. Since these numbers can be worn off with use, some manufacturers place the model and serial number information under the battery.

It's sad that the board doesn't boot, as some manufacturers do record
the serial number in the motherboard BIOS.

If it were an old Thinkpad, the BIOS contents would be stored in an
ATMEL 24rf08 eeproms - and ye could actually read it with some RFID wand
thingy.

But it's not ... :(

--
Adrian C

Andy Burns

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Mar 26, 2019, 4:44:45 PM3/26/19

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bitrex wrote:

> I can't find a serial number

Open a powershell window and type (or paste) in the following command

get-ciminstance win32_bios | format-list serialnumber

Mike Coon

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Mar 26, 2019, 5:05:55 PM3/26/19

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In article <gfvh9p...@mid.individual.net>, use...@andyburns.uk
says...

On a device that does not power up? If he could do that there would not
be a problem in the 1st place. Catch 22?

Mike.

John Robertson

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Mar 26, 2019, 5:09:59 PM3/26/19

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You need to think proactively. The company gains nothing other than
better customer relations if they save all the invoices, you have a
chance of getting restitution if you do.

Who should be better motivated to retain records?

John

bitrex

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Mar 26, 2019, 6:31:49 PM3/26/19

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The other Lenovo Ideapad I have, the 110, came broken from the factory
but not because it didn't power up, just that it came stock with a
500gig 5400 RPM hard drive, 2 gigs of (soldered-in) DDR3 RAM, a Celeron
processor, and Windows 10.

Windows 10 is unusable on a PC with those specs; right-clicking takes
about 20 seconds of the HDD thrashing furiously and then the right-click
menu comes up. That's on a fresh from the box install of 10.

Pull the 5400 RPM drive, slip in a SSD and install Xubuntu on it and it
transforms into a really snappy lightweight netbook though

Rheilly Phoull

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Mar 26, 2019, 9:52:07 PM3/26/19

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All the items I have registered online ask for the details like the
serial number, did you somehow register without that info?

Andy Burns

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Mar 27, 2019, 3:34:19 AM3/27/19

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Mike Coon wrote:

> use...@andyburns.uk wrote:
>
>> get-ciminstance win32_bios | format-list serialnumber
>
> On a device that does not power up?

Yeah no use, I started reading from the end of the thread, sorry.

On the last Lenovo I bought, several of the stickers underneath faded or
peeled off by themselves, but the S/N sticker is still readable, there's
also a second sticker in the battery hatch.