Thanks. I knew it was Drew A. Kaplan, but thought it was spelled with a
C but nobody spells it that way so I must be wrong :-(
>>Mail order place. Wonderful catalogs. They sold
>>slick inexpensive electronics/appliances. Their breadmakers were really
>>neat, and may have been the first 'affordable' ones. The bad thing was
>>DAC's liberal return policy, which resulted in everybody returning their
>>breadmakers after the thrill wore off maybe 1 or 2 months later. They
>>had a local store with an open-box section -- full of breadmakers. They
>>eventually went belly-up, which was sad. The guy tried to start back up
>>a few years later, but it didn't work out.
>
> I worked for a marine radio company that offered free warranty repair
> for life for the original owner. I watched 10 year old radios, that
> looked like they had been raised from the bottom of the Great Dismal
> Swamp being repaired. Others looked like they had 1/2 inch thick
> growth of fungus and mold on everything. One had obviously been
> installed in the path of a diesel generator exhaust. Fortunately, we
> didn't get too many of such radios back under warranty, so it was
> somewhat tolerable (except for the tech doing the repair). I asked
> the company president why he offered such a liberal warranty policy.
> He answered that he had no choice. It was the only selling point that
> the company could offer that the big guys in the business (Motorola)
> could not.
I worked in QA for a company which shall remain nameless. I discovered
that certain components on their wave-soldered boards failed regularly.
The solution was a liberal return policy -- if somebody returned it
overnight, it was fixed and shipped out overnight the same day, but it
was ALWAYS fixed and returned the same day. It was also given fresh
batteries, which provided an endless supply of lightly-used AAs for the
employees that knew about it.
Free delivery for Prime users from Whole Foods. They should damn well
send it by limo and include a massage for the prices they charge!
> I don't know and am too lazy to Google for the info.
>
> If Amazon can deliver product via a drone, they should be willing to
> accept returns shipped in the same manner. I don't know if it will
> work, but it certainly would be interesting to try.
Possibly :-)
--
Cheers, Bev
"Mr Panetta also revealed that the US Navy Seals made the final
decision to kill bin Laden rather than the president."
--S. Swinford, The Telegraph
[Aside from that minor error, those Seals did a fantastic job!] --Bev