A few years back I ordered a DVD from an outfit in Spain. The DVD was due to be
officially released a month or two later. However the company lead me to believe
they had it in stock. I paid with PayPal. Time passed and after they didn't
deliver I filed a complaint with PayPal.
They quickly refunded my money. A month of so later they shipped me the DVD for
free. Didn't really matter then as I had found it it on a binary group. If
curious, it was by Paco de Lucia.
Years earlier I had purchased a service of some sort, I can't recall, as a one
shot deal. They subscribed me to a monthly renewal auto pay. I complained and
ask them if I needed to talk to PayPal. They replied, "Oh no! We'll cancel your
sub."