** Just let them know the event was their own fault and IF anything of the sort happens again, there is NO warranty.
I have repaired numerous mixers that had an amplifier leads plugged into an input and one where a Mackie 16:4:2 desk was a complete write off because the speaker lead from a 100W Marshall was *deliberately* plugged into a line input.
The silliest one was with a stereo power amp accused of making the most horrible banging noise as soon as the volume control was turned up on one channel.
The amp bench tested faultless.
It was soon back with the same complaint, so this time I really quizzed the owner. The noise heard was a steady, very loud series of bangs, about twice per second, as soon as the control was advanced beyond about 33%.
After puzzling for a time I tried a simple test - what happens if you plug the output of one channel back to the input and advance the volume ?
Answer: It becomes a low frequency *square wave* generator with full rail to rail output. Same goes for most any amp that does not invert the signal.
The dopey roadie was a adding an extra XLR lead to the back of the amp rack that was NOT needed !!!
When I explained it to the owner - his come back was: " then how come you didn't think of that last time it was here ? "
Astonished, I replied:
" Well, I didn't think anyone would do something so stupid.
... Phil