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They would have found serious door misalignment so it must be something at
your end!
--- sam : Sci.Electronics.Repair FAQ: http://www.repairfaq.org/
Usually latest (ASCII): http://www.pacwest.net/byron13/sammenu.htm
Lasers: http://www.misty.com/~don/lasersam.html
[snip]
This my not be your problem, BUT don't think this is silly, as it does happen.
Carefully clean the front face of the oven cavity and the inside face of the door where they touch. I have
frequently found residual food particles that can cause the door to stick. By lifting the door you break this
"stiction".
Also look carefully IF there are any labels on the face of the oven. I have had problems with both of these
areas by glue seeping under the label. Sanyo have problems here. Normally Panasonic don't put
labels in that area in NZ, but they "may" for the US market.
By the way, although nothing to do with your problem, when cleaning, NEVER, NEVER go near the
keypad with any cleaning solution. These are very volotile and can migrate between the keypad layers
and damage the keypad. To clean the keypad, use a well wrung out damp cloth ONLY.
Also, never spray a cleaning solution into the holes where the door catches enter. This can get on the
microswitches.
Tony - New Zealand