Payment Records in Admin

[lifewithryan]

Can someone clear something up for me?

In admin under the Shop -> Order Payments, we're seeing a number of
records with $0.00 as the total and a TransactionID of "LINKED"

Some of our orders do have totals, and their TransactionID is AUTO --
any clue what these fields mean? Should we be concerned that we are
seeing order payments of $0

If we go to the respective order it DOES show an order total.

Any ideas? This is very confusing to me and we're worried that we are
having issues with PayPal again, since a customer tried 7 times
yesterday to order something and wound up having to call in. The were
able to manually enter the guys card info through Paypal's Dashboard
and it worked. So naturally we're freaked out that people are unable
to order products at this time.

[Bruce Kroeze]

A "LINKED" payment record is a placeholder for a "pending" payment.
Pending payments are linked to Auths.

I've cleaned up the object model for this a bit in Bursar, but it is
basically the same thing in Satchmo. They are associated to AUTHs via
the OrderPendingPayment model.

In a nutshell, you are seeing payments which haven't been captured yet.

--
Bruce Kroeze
http://www.ecomsmith.com
It's time to hammer your site into shape.

[Ryan Headley]

okay, here's the kicker...we're capturing immediately.

should i be concerned about the 0.00 amounts?

--
http://www.sudovi.com/
http://www.twitter.com/lifewithryan
http://www.thecommontongue.com
http://www.lifewithryan.com/

[Bruce Kroeze]

On Thu, Nov 12, 2009 at 12:11 PM, Ryan Headley <lifewi...@gmail.com> wrote:
> okay, here's the kicker...we're capturing immediately.
>
> should i be concerned about the 0.00 amounts?
>

Take a look at the payments, are they for PayPal? If so, then those
are your incomplete PayPal payments.

[Ryan Headley]

I think i found the issue but its REALLY WEIRD.

memcached was apparently down for some reason.  I re-enabled it and it started working again.  Just to test, I shutdown memcached, bounced apache and pushed through another order which failed (Paypal said invalid card number or type).  Then restarted memcached, bounced apache and then went and purchased again, (same card) and it went through.

Not sure why that is and if you have any ideas, that'd help.  For now I've installed monit and will have that restart memcached should it go down

Ryan

[Jim Robert]

you're not allowed to store the credit card information but you can cache it, so satchmo uses cache to temporarily hold the CC info for the duration of the transaction