In admin under the Shop -> Order Payments, we're seeing a number of
records with $0.00 as the total and a TransactionID of "LINKED"
Some of our orders do have totals, and their TransactionID is AUTO --
any clue what these fields mean? Should we be concerned that we are
seeing order payments of $0
If we go to the respective order it DOES show an order total.
Any ideas? This is very confusing to me and we're worried that we are
having issues with PayPal again, since a customer tried 7 times
yesterday to order something and wound up having to call in. The were
able to manually enter the guys card info through Paypal's Dashboard
and it worked. So naturally we're freaked out that people are unable
to order products at this time.
A "LINKED" payment record is a placeholder for a "pending" payment.
Pending payments are linked to Auths.
I've cleaned up the object model for this a bit in Bursar, but it is
basically the same thing in Satchmo. They are associated to AUTHs via
the OrderPendingPayment model.
In a nutshell, you are seeing payments which haven't been captured yet.
On Thu, Nov 12, 2009 at 11:47 AM, lifewithryan <lifewithr...@gmail.com> wrote:
> Can someone clear something up for me?
> In admin under the Shop -> Order Payments, we're seeing a number of
> records with $0.00 as the total and a TransactionID of "LINKED"
> Some of our orders do have totals, and their TransactionID is AUTO --
> any clue what these fields mean? Should we be concerned that we are
> seeing order payments of $0
> If we go to the respective order it DOES show an order total.
> Any ideas? This is very confusing to me and we're worried that we are
> having issues with PayPal again, since a customer tried 7 times
> yesterday to order something and wound up having to call in. The were
> able to manually enter the guys card info through Paypal's Dashboard
> and it worked. So naturally we're freaked out that people are unable
> to order products at this time.
On Thu, Nov 12, 2009 at 1:58 PM, Bruce Kroeze <bkro...@gmail.com> wrote:
> A "LINKED" payment record is a placeholder for a "pending" payment.
> Pending payments are linked to Auths.
> I've cleaned up the object model for this a bit in Bursar, but it is
> basically the same thing in Satchmo. They are associated to AUTHs via
> the OrderPendingPayment model.
> In a nutshell, you are seeing payments which haven't been captured yet.
> On Thu, Nov 12, 2009 at 11:47 AM, lifewithryan <lifewithr...@gmail.com>
> wrote:
> > Can someone clear something up for me?
> > In admin under the Shop -> Order Payments, we're seeing a number of
> > records with $0.00 as the total and a TransactionID of "LINKED"
> > Some of our orders do have totals, and their TransactionID is AUTO --
> > any clue what these fields mean? Should we be concerned that we are
> > seeing order payments of $0
> > If we go to the respective order it DOES show an order total.
> > Any ideas? This is very confusing to me and we're worried that we are
> > having issues with PayPal again, since a customer tried 7 times
> > yesterday to order something and wound up having to call in. The were
> > able to manually enter the guys card info through Paypal's Dashboard
> > and it worked. So naturally we're freaked out that people are unable
> > to order products at this time.
memcached was apparently down for some reason. I re-enabled it and it
started working again. Just to test, I shutdown memcached, bounced apache
and pushed through another order which failed (Paypal said invalid card
number or type). Then restarted memcached, bounced apache and then went and
purchased again, (same card) and it went through.
Not sure why that is and if you have any ideas, that'd help. For now I've
installed monit and will have that restart memcached should it go down
you're not allowed to store the credit card information but you can cache
it, so satchmo uses cache to temporarily hold the CC info for the duration
of the transaction
On Thu, Nov 12, 2009 at 4:51 PM, Ryan Headley <lifewithr...@gmail.com>wrote:
> memcached was apparently down for some reason. I re-enabled it and it
> started working again. Just to test, I shutdown memcached, bounced apache
> and pushed through another order which failed (Paypal said invalid card
> number or type). Then restarted memcached, bounced apache and then went and
> purchased again, (same card) and it went through.
> Not sure why that is and if you have any ideas, that'd help. For now I've
> installed monit and will have that restart memcached should it go down
> Ryan
> On Thu, Nov 12, 2009 at 3:27 PM, Bruce Kroeze <bkro...@gmail.com> wrote:
>> On Thu, Nov 12, 2009 at 12:11 PM, Ryan Headley <lifewithr...@gmail.com>
>> wrote:
>> > okay, here's the kicker...we're capturing immediately.
>> > should i be concerned about the 0.00 amounts?
>> Take a look at the payments, are they for PayPal? If so, then those
>> are your incomplete PayPal payments.
