Commercial support planning and feedback - reviewboard

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Message from discussion Commercial support planning and feedback
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From: Christian Hammond <chip...@chipx86.com>
Date: Sun, 9 Sep 2012 21:49:51 -0700
Message-ID: <CAHfcSby9H-hsVV=DSZ3+cECtyj+MTjoLgd2V1u46wQjtYti...@mail.gmail.com>
Subject: Re: Commercial support planning and feedback
To: reviewboard@googlegroups.com
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We've received some great feedback on the pricing and have made some
substantial changes to the rates. While we were initially thinking of
larger enterprises in mind, it seems more smaller companies would be
interested in options as well. So, we've lowered the prices of the plans.

Once again, if these support options are of any interest to you, please
fill out the form linked in the original e-mail so we can get a better idea
of everyone's needs and what to focus on.

Thanks!

Christian

-- 
Christian Hammond - chip...@chipx86.com
Review Board - http://www.reviewboard.org
VMware, Inc. - http://www.vmware.com


On Mon, Aug 27, 2012 at 2:00 AM, Christian Hammond <chip...@chipx86.com>wrote:

> Hi everyone,
>
> Something that comes up every once in a while is the need for more
> private, one-on-one support through e-mail, chat, or phone, without posting
> to the public mailing list, and with more immediate responses.
>
> We are looking into providing commercial support plans for those companies
> that want them. These would be paid priority support plans, meaning that
> we'll handle these support requests before those on the mailing list. They
> would take place on our new private support tracker, meaning confidential
> data can be uploaded without fear that it'll be visible in a public place.
> Depending on the support plan, we'd also provide backports of patches (when
> possible) to older versions of Review Board as needed by customers. There
> are some more benefits, which I'll link to in a minute.
>
> We're working on putting this together, but want to put out feelers. If
> this is something your company may be interested in, I'd love to hear what
> sort of plan would cover your needs, or what your needs consist of.
>
> You can see our current thoughts on the breakdown of plans, benefits, and
> pricing:
>
>
> http://support.beanbaginc.com/customer/portal/articles/709788-commercial-support
>
> (The prices are based on the support plans of similar development tools
> and services.)
>
> I want to point out that our free support on this mailing list is not
> going away or changing. We will continue to provide support on here as time
> permits, just as we do today. We will, however, prioritize the paid plans
> over mailing list plans, which I don't expect will change response times
> much on this mailing list. (Think of it this way: A support request on a
> paid plan is set to wake me up at night, whereas free support on the
> mailing list will wait until after breakfast.)
>
> If you have thoughts on this, or if your company may be interested in
> being on the wait list for commercial support, please fill out the form
> below:
>
> http://bit.ly/U5hE1m
>
> You can also e-mail me directly with any questions.
>
> Thanks,
>
> Christian
>
> --
> Christian Hammond - chip...@chipx86.com
> Review Board - http://www.reviewboard.org
> VMware, Inc. - http://www.vmware.com
>

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We&#39;ve received some great feedback on the pricing and have made some su=
bstantial changes to the rates. While we were initially thinking of larger =
enterprises in mind, it seems more smaller companies would be interested in=
 options as well. So, we&#39;ve lowered the prices of the plans.<br>

<br>Once again, if these support options are of any interest to you, please=
 fill out the form linked in the original e-mail so we can get a better ide=
a of everyone&#39;s needs and what to focus on.<br><br>Thanks!<br><br>
Christian<br>
<br clear=3D"all">-- <br>Christian Hammond - <a href=3D"mailto:chipx86@chip=
x86.com">chip...@chipx86.com</a><br>Review Board - <a href=3D"http://www.re=
viewboard.org">http://www.reviewboard.org</a><br>VMware, Inc. - <a href=3D"=
http://www.vmware.com">http://www.vmware.com</a><br>


<br><br><div class=3D"gmail_quote">On Mon, Aug 27, 2012 at 2:00 AM, Christi=
an Hammond <span dir=3D"ltr">&lt;<a href=3D"mailto:chip...@chipx86.com" tar=
get=3D"_blank">chip...@chipx86.com</a>&gt;</span> wrote:<br><blockquote cla=
ss=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;pa=
dding-left:1ex">

Hi everyone,<br><br>Something that comes up every once in a while is the ne=
ed for more private, one-on-one support through e-mail, chat, or phone, wit=
hout posting to the public mailing list, and with more immediate responses.=
<br>


<br>We are looking into providing commercial support plans for those compan=
ies that want them. These would be paid priority support plans, meaning tha=
t we&#39;ll handle these support requests before those on the mailing list.=
 They would take place on our new private support tracker, meaning confiden=
tial data can be uploaded without fear that it&#39;ll be visible in a publi=
c place. Depending on the support plan, we&#39;d also provide backports of =
patches (when possible) to older versions of Review Board as needed by cust=
omers. There are some more benefits, which I&#39;ll link to in a minute.<br=
>


<br>We&#39;re working on putting this together, but want to put out feelers=
. If this is something your company may be interested in, I&#39;d love to h=
ear what sort of plan would cover your needs, or what your needs consist of=
.<br>


<br>You can see our current thoughts on the breakdown of plans, benefits, a=
nd pricing:<br><br><a href=3D"http://support.beanbaginc.com/customer/portal=
/articles/709788-commercial-support" target=3D"_blank">http://support.beanb=
aginc.com/customer/portal/articles/709788-commercial-support</a><br>


<br>(The prices are based on the support plans of similar development tools=
 and services.)<br><br>I want to point out that our free support on this ma=
iling list is not going away or changing. We will continue to provide suppo=
rt on here as time permits, just as we do today. We will, however, prioriti=
ze the paid plans over mailing list plans, which I don&#39;t expect will ch=
ange response times much on this mailing list. (Think of it this way: A sup=
port request on a paid plan is set to wake me up at night, whereas free sup=
port on the mailing list will wait until after breakfast.)<br>


<br>If you have thoughts on this, or if your company may be interested in b=
eing on the wait list for commercial support, please fill out the form belo=
w:<br><br><a href=3D"http://bit.ly/U5hE1m" target=3D"_blank">http://bit.ly/=
U5hE1m</a><br>

<br>
You can also e-mail me directly with any questions.<br><br>Thanks,<br><br>C=
hristian<span class=3D"HOEnZb"><font color=3D"#888888"><br><br clear=3D"all=
">-- <br>Christian Hammond - <a href=3D"mailto:chip...@chipx86.com" target=
=3D"_blank">chip...@chipx86.com</a><br>

Review Board - <a href=3D"http://www.reviewboard.org" target=3D"_blank">htt=
p://www.reviewboard.org</a><br>
VMware, Inc. - <a href=3D"http://www.vmware.com" target=3D"_blank">http://w=
ww.vmware.com</a><br>
</font></span></blockquote></div><br>

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