E-mail notification in workflow - problem

[MarK]

Hello,

I am a new user in RD 9.0. I was working before on RD 7.5. I work on
the workflow for our client in RedDot ( management server) CMS
9.0.0.31
Well, I discovered that reaction "E-mail notification" in workflow
isn't working, it does not send an e-mail. I have done very similar
project using RD 7.5 and there it was working properly. I did upgrade
for RD to SP1 HF1 9.0.1.29 ( in documentation for this SP1 I found
info that Open Text already fixed problem with E-mail notification in
workflow) but still, it isn't working. I set all needed parameters in
server manager to send e-mails via an e-mail account that I prepared
for RD. Some of the e-mail send via RD are coming normally, only those
from e-mail notification from workflow aren't. E-mail won't work also
if I propagate the workflow to the child nodes ( during propagation,
RD asks if I want to send an e-mail to administrator). Did anyone have
similar problem? I would be very grateful for every suggestion.

MarK

[MarK]

In case someone will have the same problem as me, I solved it.

Well, the main problem was, that I didn't check all LOG files in RD
and it was my mistake :) There was small one: RdMailer.log where I
found info, that my smtp server, via which I send e-mail
notifications, has a problem to send an e-mail. The problem was, that
in Server manager, where i set all needed settings to send an e-mail,
in field "From" at the beginning I wrote simply "RedDot notification"
and it was a very big mistake. I should write red...@myemail.com,
normal, full e-mail address in order to send e-mail properly, because
RedDot when it send an e-mail, RD puts this "From" field in e-mail
header in the same From field, and when it was"RedDot notification"
SMTP server returned error, that because of high anti-spam rules, it
cannot send an e-mail from account that doesn't exist. After I set
From field with proper e-mail address, RD send normal e-mail
notification without any problems.In the biggest problem, the simplest
solution will be the best one. :)

MarK