ALYSONSDAD wrote in message
<19990510223820...@ng-fp1.aol.com>...
>>The manager said they would have honored it.
>
>I think you will find that a lot of price matching depends on the manager.
>There have been several stories posted where the manager would not honor
>internet prices.
Head Butcher at the Woodery
scottso wrote:
I was pricing nail guns and decided to by a Stanley Bostich N80SB. Home Depot sells them for (in my area) $369 but I found them for $309 on the Internet at www.airnailers.com . A friend told me that Home Depot will beat any advertised price by 10% so I decided to give them a try. I brought a printed copy of the web site to them and they called the number to verify the price and beat it by %10....final price was $278.10. I saved $90 over Home Cheapos standard price.I also mentioned to them that I bought a Jacuzzi brand bath tub on the Internet for $868 delivered compared to Home Depot's $1250 special order price. The manager said they would have honored it. I never though you could bargain with them.Â
: exactly what they say they'll do. Why are people always surprised when a
: company provides excellent service. Whomever tagged this thread with
: Home Cheapo, needs to be forced to shop for tools and materials at some
: fancy green franchise store where the prices are set by people who have
: to make huge royalty payments in order to keep their doors open.
Price matching -- especially when the customer does all the work
of finding a lower price -- isn't a very good example of "good service".
Good service is...
a) salespeople being easily available when you need them
b) salespeople knowing a lot about the products they sell
c) salespeople knowing their regular customers, greeting them, and telling
them about stuff they might be interested in.
d) staff helping you with heavy stuff
e) etc.
On all these counts, HD is awful. I shop at local places, all of
which beat the pants off HD in service (and occasionally in price).
OTOH, if you need a lot of exercise, HD has fine prices on big
bags of cow manure and potting soil.
HD does two things well:
a) it finds areas which can tolerate a very, very large store in which
most products a homeowner might need on a weekend are stocked, and builds
and maintains those stores.
b) it keeps its prices low enough on *certain* items to be a cost saver
for said typical owner. (If you watch HD prices carefully, they're pretty
variable in terms of how low they are compared to smaller shops).
HD fills a niche, but I think it's a damn shame a lot of people
who buy the sorts of stuff they sell don't realize the compromises needed
to shop there. Including service.
-- Andrew Barss
Rick
: Price matching -- especially when the customer does all the work
ALYSONSDAD wrote:
>
> >The manager said they would have honored it.
>
Go figure.
On 11 May 1999 02:38:20 GMT, alyso...@aol.com (ALYSONSDAD) wrote:
>>The manager said they would have honored it.
>
>I think you will find that a lot of price matching depends on the manager.
>There have been several stories posted where the manager would not honor
>internet prices.
Chris
My FIVE local HD's
>Good service is...
>a) salespeople being easily available when you need them
Absolutely no problem - Saturdays they are busy but never more than a
10 minute wait for my turn.
>b) salespeople knowing a lot about the products they sell
Atleast one person in each area is very knowledgebale. What I like
best is that the others go to the area expert ratherthan trying to b-s
the customer.
>c) salespeople knowing their regular customers, greeting them, and telling
>them about stuff they might be interested in.
The Tool areas and wood area know me enough that they nod and smile.
I am satisfied with that.
>d) staff helping you with heavy stuff
Absolutely! They carry it out, put it in the trunk, tie it up --
whatever is needed!
Bob Methelis
Bob-in-NJ on IRC
"He would be wood, if he could, but he can't"
Visit my web site: http://www.jungle.net/bob
Bwa-Haha-ha!
Lowes bought Eagle hardware...
Bwa-Ha-Ha-Ha...
Resistance *is* futile...
--
Later.
Steve.
--
"Buy the best and only cry once"
For my proper E-mail address, please remove
'your.clothes.' Spammers suck.
I still think anyone would have a hard time beating my experience last year, at
Lowe's.. I went in to get a meter base for my shop, and while I was waiting in
line, I heard the woman customer service rep send two guys looking for bricks,
off to the molding department. She then wanted to send me to plumbing to get
my (carefully explained in soft, clear tones) electrical meter base.
I wish my local places were as near as across a city: I'm 10 miles from the
nearest town and about 35 to the nearest city. But I get more birds singing in
the morning (and most other times).
Charlie Self
Word Worker
I agree with you completely. I only shop HD when I have to. I try to support the
local businesses for the very reasons you state.
Last night I was in HD and asked the clerk about the new Rigid Dust collectors.
I wanted to know the filter size before locking in to some "only at HD" filter system.
The clerk told me that you ccouldn't get filters with this unit and thea you
would have to buy the whole system.
What a crock.. I am building my own today using standard furnace filters.
Bob Oswin
On Tue, 11 May 1999 23:49:09 -0500, ke...@revealed.net wrote:
>The manager is the key but there is also a small detail called
>local area merchandising. Simply put it means the store will only
>match or beat stores in their merchadising area and only on
>regular everyday prices, sale prices excluded.
>
--------------------------------------------------
Don Levey My SPAM mail policy at:
http://levey.home.mindspring.com/mailspam.htm
Putamus Viam Semper Esse
--------------------------------------------------
Well, no, they won't match prices on a *different* item. Are there places
that do that?
-Will Flor wi...@will-flor.spamblock.com
Appropriately adjust my return address to reach me via e-mail.
Just my opinion,
Rick...
ke...@revealed.net wrote:
> The manager is the key but there is also a small detail called
> local area merchandising. Simply put it means the store will only
> match or beat stores in their merchadising area and only on
> regular everyday prices, sale prices excluded.
>
As far as tools, Home Depot has good and bad. My local one stocks ALL the sizes
of Bessey K-Body clamps at a price better than any I've seen anywhere by at least
10%.
Home Base mostly has junk tools.
I have to agree that I am usually less than satisfied with the tool selection even
at Home
Depot. I typically buy from Tool Crib unless it is something small or I need it
quick.
I never buy hardwood at either. Prices WAY too high. I get polyuerathane glue
at Home Depot for less than 50% of what the local Orchard Hardware charges
for the same stuff.
The big thing about these stores is convenience. If you don't know your prices,
you
might pay WAY too much. This happens at both, but Home Base is typically worse.
If I need something that will end up costing $200 or more, I call all the local
outlets
for that type stuff and check prices. Home Depot will match others even if I just
have
a phone quote provided I give them the name of who the local competition is so they
can call and verify. In fact, I find that MOST big stores (including electronics
and
appliance stores) will match local competition phone quote pricing if they can call
and
get the same quote.
I used that same technique to get a local Circuit City to save me $300 on a Big
Screen
TV that Best Buy down the street had cheaper.
I suspect that with the Ridgid line of tools, Home Depot (and other stores) will be
moving
towards tools that are unique model #s so that they don't have to price match lower
prices. With the buying power of Home Depot, they could easily have DeWalt,
Bostich,
or whomever, do a special run of a model with minimal changes (maybe just the model
#)
to avoid having to do price matching.
Just my opinion,
Rick...
ALYSONSDAD wrote:
> >Whomever tagged this thread with
> >Home Cheapo, needs to be forced to shop for tools and materials at some
> >fancy green franchise store where the prices are set by people who have
> >to make huge royalty payments in order to keep their doors open.
> >
Head Butcher
Andrew Barss wrote:
> Michael Cox <mike...@dpiaz.com> wrote:
>
> : exactly what they say they'll do. Why are people always surprised when a
> : company provides excellent service. Whomever tagged this thread with
> : Home Cheapo, needs to be forced to shop for tools and materials at some
> : fancy green franchise store where the prices are set by people who have
> : to make huge royalty payments in order to keep their doors open.
>
It's "Andrew", Mikey.
that you are somewhat resent of the success of HD and it's
: ubiquitous nature.
I don't resent HD -- as I said in my post, it fills a niche (one which it
to some extent defined, that of the gigantic warehouse home center). What
I do find disappointing is the number of people on this forum -- which
*is* a woodworking forum -- who apparently use HD as their default place
to shop for woodworking supplies, from wood to tools. I do not think HD
lives up to the hype, is all.
Oh, yes, the people with whom I deal at HD know me and
: greet me and offer help.
Interesting the range of service that's been reported here. You're lucky,
I guess. Maybe.
: Head Butcher
After the guy left I was joking about their liberal return policy and he told
me they will also refund/exchange any item during the manufacturer's warranty
period. So instead of having to send a defective tool back to the
manufacturer for repair, exchange it. I have oil leaking out of my 5-month
old belt sander so I may have to test them on that. The strange thing is that
there isn't any competition to HD here so apparently that isn't why this store
is so lenient (there is an HQ across the street but they're so schizophrenic
HD doesn't consider them competition; I don't either). The nearest Lowe's is
150 mi. away in Hartford. Strange...
Ottis wrote:
> Agreed there. He must of had a good manager, cuz the few times I tried to
> get any kind of matching done they all but refused. I wish my area had
> better managers....
>
> ALYSONSDAD wrote in message
> <19990510223820...@ng-fp1.aol.com>...
> >>The manager said they would have honored it.
> >
> >I think you will find that a lot of price matching depends on the manager.
> >There have been several stories posted where the manager would not honor
> >internet prices.
--
------------------------------
Mike Hardy
AlphaServer Development Group
Digital Equipment Corporation
Maynard, MA 01754
mike....@digital.com
------------------------------
Auntie Em:
Hate you, hate Kansas; took the dog
- Dorothy
> [He was in his local Home Depot when ...]
> someone came in and returned a Christmas tree - in March! I couldn't
> believe it. They actually took the tree back all dry and withered up and gave
> him his money back because he said he wasn't satisfied (what a deadbeat). ...
Of course _you_ are paying for that dork's Christmas tree -- at least
part of it. IMO, a too liberal return policy is just as bad as a too
strict one. There Ain't No Such Thing As A Free Lunch, especially at
the Borg.
Doc Collins
rec.woodworking's superior FAQ may be found at:
http://www.robson.org/woodfaq/
>First of all, Home Depot is not a "fine woodworkers store," They are home
>improvement stores. That is not to say they aren't useful to woodworkers.
>It's
>too bad that the HD where you shop hasn't lived up to you expectations, all
>of
>your points of critique are invalid in the three stores in which I shop.
>Paint
>matching, plumbing, help with heavy stuff, special orders, all get handled
>without problems.
>I suspect Andy, that you are somewhat resent of the success of HD and it's
>ubiquitous nature. Oh, yes, the people with whom I deal at HD know me and
>greet me and offer help.
>
>Head Butcher
>
Thanks and Happy Woodworking,
Dick Eddy
Eddy's Woodworking
"No man ever became great except through many and great mistakes."
I use these stores for convenience and price when I know what I want. If
I don't know what I want or need, I go to a smaller specialty shop or I find
out what I want before I go to these stores from someone who really knows.
Just my opinion,
rick...
> I suspect that with the Ridgid line of tools, Home Depot (and other
>stores) will be moving towards tools that are unique model #s so that
>they don't have to price match lower
> , do a special run of a model with minimal changes (maybe
just the model
> #)
> to avoid having to do price matching.
>
I am not sure what you mean by this, Ridgid (emerson electric) shop
tools were launched as (at least partly) a result of Sears dropping
Emerson as it's manufacturer.
There is no reason for HD or any of the others to try and market an
unknown or "special" model. Who would buy it? It could not be much
lower price than they are!
> Just my opinion,
>
> Rick...
>
> ALYSONSDAD wrote:
>
> > >Whomever tagged this thread with
> > >Home Cheapo, needs to be forced to shop for tools and materials at
some
> > >fancy green franchise store where the prices are set by people who
have
> > >to make huge royalty payments in order to keep their doors open.
> > >
> > When I think of Home Cheapo, I think of the cheap quality of their
tools. Some
> > stuff is good but Ridgid and vermont american is only fit to be used
as anchors
> > and fishing weights. I dont think I have ever found a really
straight piece of
> > lumber there. They do have some quality stuff but it seems that
most of thier
> > stuff is on the cheap side, both price and quality.
>
>
--== Sent via Deja.com http://www.deja.com/ ==--
---Share what you know. Learn what you don't.---
I am not sure what you mean by this, Ridgid (emerson electric) shop
tools were launched as (at least partly) a result of Sears dropping
Emerson as it's manufacturer.
There is no reason for HD or any of the others to try and market an
unknown or "special" model. Who would buy it? It could not be much
lower price than they are!
> Just my opinion,
>
> Rick...>>
Actually this is done all the time. One recent example was on a Toro lawnmower
I was checking prices on. Hechinger, Home Depot and Lowes all carried the two
types I was interested in. Not until I really looked did I notice all three
stores had different model numbers on both lawnmower types. That made for 6
models instead of three. I checked very closely, and they all had the same
features, functions, etc. They were identical items except for the model
numbers. Result-no price match is possible...
Ken Jones
"Toadally" Wood Crafts
ToadC...@aol.com
Glen
Do yourself a favor, and do a price comparison on any tools other than
power tools. Pick, say, a file, a hammer, a decent sawblade, some drill
bits, etc. Then compare the summed prices to those at a hardware store
whose personnel you trust.
I think you'll be quite surprised at the smallness of any price
differential. When I started paying attention to the cost of smaller
items at HD, I started to realize I was giving up a lot more in hassle
than I was gaining in savings.
-- Andrew Barss
Glen Kraig <gkraig...@ix.netcom.com> wrote:
: As I see it, it is all a trade off. Service and price are (and must be) inversely
: Glen
: Rick Cadruvi wrote:
--
<><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><>
Andrew Barss
Department of Linguistics, University of Arizona
Communications 304B, 621-6897
http://www.u.arizona.edu/~barss
<><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><><>
John
kevin
As for the quality of staff in the warehouse stores, anyone who says that they
are ignorant paints with a way too broad brush. The local Lowes I shop at has
some very reliable and helpful people working there. I for one am very happy to
shop at Lowes and Home Depot.
- GRL
Keep the beauty free
I've found that if you present your questions to the day shift you get more
accurate
answers. The night shift seems to have a younger less experienced crew.
In this employment environment, many of our local stores have hired
poorly qualified kids who are interested in things other than the
customer. I had a similar experience with HD buying a flush trim
router bit. The clerk asked a few basic questions and guided me to
but a 1" instead of the 1/2" bit. In both cases, the employee was
older.
He immediately knows that they don't carry them and suggests that I do as
he does......which is, "I just borrow my wife's rolling pin".
I was so impressed with this idea that I neglected to advise him about
clerks number 1 through 4; but I did go right home and place an order
with one of the mail-order stores.
Anyone want to borrow my laminate roller?
Dale Thompson
near San Francisco
Perhaps you can use the laminate roller for pizza dough :-)
A recent need for a laminate trimmer, go to Lowes, do not know what I am
talking about, never seen one nor heard of a laminate trimmer.
Go to Home Depot, They know what I am talking about, but they do not stock
laminate trimmers, told me to use a flush trim bit , or get this one,,,
reverse the blade on my circular saw and use that to trim the edges, never
heard of that.
Ended up getting one at woodworkers supply. BUT... read on...
About 3 weeks later, I am back at Lowes , neding some Melamine edge banding
and some paint and wallpaper, LO and Behold, a whole box of Laminate
trimmers,,,,, so I go and talk to my guy in the store, one of the guys who
is extremely knowledgeable and is always seeking more knowledge on tools
and their applications, show him the laminate trimmer, and he takes care of
it, Laminate trimmers are now located properly in Lowes , not in the
wallpaper section, but now in the tool dept and next to the Melamine. I
have yet to receive monetarycompensation for the instuction I have
provided to the Store manager, but I have received inspirational
compensation in knowledge from the store personnel, if you are in need of a
laminate trimmer, just reverse the blade on the CS and whammo!!! and if you
need the new fangled wall paper trimmers, they are now in the tool
dept......
>Go to Home Depot, They know what I am talking about, but they do not stock
>laminate trimmers, told me to use a flush trim bit , or get this one,,,
>reverse the blade on my circular saw and use that to trim the edges, never
>heard of that.
Standard procedure in cold weather in the vinyl siding industry. Reverse the
blade and, supposedly, there is less likelihood of cracking the material. My
brother did the work for years and kept one saw ready to go with reversed blade
all the time.
Charlie Self
Word Worker
I've used this technique to cut (burn or melt is probably more accurate)
1/4" and thicker plexiglass. Works well.
-Matt Miller