Starboard = terrible customer service so far
bertbarndoor
been unable to find a phone number anywhere for them. *Does anyone
know if they have a phone number?* I have left them feedback on their
website multiple times asking them to contact me either via email or
telephone and they have not responded to any of my requests (even when
I've stated they have not responded to my earlier requests). I'm not
even an irate customer, I just wanted to find out some answers to a
few simple questions. Now my question is, from a business perspective,
is how come they ignore the feedback on their website?
I'd be interested in knowing what the foul-up is here. As a person
trained in business, it floors me that a successful company
(assumption) could be so oblivious. Man!
-Rob
VikingSail
thru out the world.
http://www.star-board.com/2008/pages/distribution/
You might want to try their forums, they are very good at responding to
questions posted on the forums.
bertbarndoor
> try this page, has their Thailand number plus numbers for distributors
> You might want to try their forums, they are very good at responding to
> questions posted on the forums.
Ok, I just registered and posted to their forum. Part of me is hoping
that one of the higher-ups will get wind (heh heh) of this and do
something about the website. I mean seriously, why even have a
'contact us' feature on the website if it goes right to someone's
trash? My initial question regarded board selection (months ago) and
they didn't bother to respond. Strange since I was contemplating a
Starboard purchase. My next question (last few weeks) was about
Starboard model/board availability. Yeah, I'm still looking to buy
one... But they still don't seem interested in making a god-damn
sale!?? How is it that a company that sells a product is so laissez-
faire about actually selling it? Do they only sell in volume? Do they
not care about the end user? I'm perplexed. I really hope they don't
blame it on 'cyberspace'. *sigh* If I didn't come from an IT
Management background, I might not be so crusty, but I just assumed
that established product/service companies would have sorted out
something as basic as this by now. Maybe I should look on the bright
side. Perhaps they are crap at business because they make good boards?
*sigh* :(
JSNTG
to help you out.
Hugh
"bertbarndoor" <bertba...@gmail.com> wrote in message
news:f78422a5-0268-4852...@59g2000hsb.googlegroups.com...
pinchaoual
Most brand are spread thin and will be extremely careful with customer
service.
but for one brand who does it wrong, one brand does it right:
I was very surprised at the response I got from AHD.
They offered a replacement! Knowing how much the shipping is this was
a very nice touch from a brand who is trying hard to bring good
product without all the hooplah that some brands have(STBD, JP, NP
comes to mind).
I hope your trouble will find a happy ending.
Vincent
sm...@fit.edu
to blow off customers or potential customers. Granted, you would
probably have better luck going through a dealer, but if you aren't
getting the answers you want, look somewhere else. Just my opinion,
but there are no companies in this industry that build such a vastly
superior product that they should have consumers racing to give them
business without product support. There are probabably 10 or 15 other
brands that build boards just as good as starboard for the same price.
sm
BatFrog
boards...an F175. After two seasons of use it had broken twice( I
weigh 135 soaking wet). The wood venier had already rotted through on
top and bottom and it basically looked just like this:
http://miami.craigslist.org/mdc/spo/685365136.html
I cut into it with an exacto knife and discovered what appear to be
remains of totally rusted soft-iron staples apparently used in the
manufacturing process. Looks like the staples were employed to hold a
layer of glass or carbon down as the final outside venier of wood was
laid on. Enough moisture had gotten to the staples to totally rust
them to red oxide, which then seems to have catalysed voids in the
foam. The board snapped down the middle like a potato-chip on a
light air day. I was out on a 7.5 in 4 kts of wind, moving at a slow
walking pace. I snagged a bit of seaweed and sort of came down on my
front knee on the board just in front of the mast. The board snapped
like a potato chip all the way from nose to mast track.
Worst over-all value in a windsurf board I've ever bought.
BF
sailquik (Roger Jackson)
I'm a little puzzled as to why you would want to contact Starboard
Headquarters in Bangkok, Thailand when there is an active
dealer network just about anywhere in the world, and a national
distributorship in nearly every country.
As I work with Starboard here in the USA (Under the auspices of the
North American (USA & Canada) distibutor) and also do the entry level
school forum on the Starboard HQ website, I'm interested in getting
you an answer to your question.
It was not necessary to "register" for the Starboard forums as there
is a "Free Forum" that does not require registration.
I'm super curious as to what your question was?
Hope this helps,
Roger