xyzzy
unread,May 29, 2017, 11:04:26 AM5/29/17You do not have permission to delete messages in this group
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Last week my SWA flight RDU to Orlando diverted to Tampa because of storms. Understandable but we were delayed 40 minutes leaving Tampa because the computers couldn't do the weight and balance so they had to do it by hand. I heard the captain arguing with dispatch in the gate lounge, it was entertaining and enlightening.
Then for my flight home I couldn't get an online boarding pass, their website and app threw API errors. Got to the airport and all the self service kiosks were down. As a result the line at the Southwest check in counters was out the door. And my flight was boarding in 30 minutes.
I paid a skycap $10 to check me in and print a boarding pass, no waiting. But lots of people missed a bunch of flights because of this.
But then when I googled and searched twitter for Southwest computer problems I found nothing, only news about their meltdown last year. Somehow Southwest got a pass on their computer meltdown this past week. Maybe people love them too much. I admit I'm guilty of that.