Dave Althoff Jr.
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Trip Report: Kings Island
Mason, Ohio - 04/27/2013
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"I thought they gave up on that crap last season!"
Winter has been long, aggravating and unprofitable. My general
misgivings about going to Kings Island on a Saturday were overridden by
my desire to go SOMEWHERE this weekend. Since Kings Island is closed for
a buy-out on Sunday, Saturday it is. Now I had already gotten off to a
late start, but as I drove through Cincinnati to pick up Dave at his
residence, I noted that an automobile on the northbound side of IR-71
was fully engulfed in flame, leaving the road shut down. So our return
to the park was further delayed by having to use an alternative route,
along with a large collection of other Cincinnati-area motorists. As I
drove up Montgomery Road, I noted how poorly executed the road was, as a
nominally two-lane route repeatedly and unpredictably zipped down to one
lane, only to regain the second lane on the other side of an
intersection. This happens with such frequency on this route that I am
amazed that my fellow motorists are so inept at handling a simple zipper
merge. In other words, we were suffering from a sub-optimal design,
combined with seriously deficient operations. Little did I know at the
time just how much of that I would encounter this day.
When we reached the park, we used Dave's season pass voucher to get
through the parking toll booth, then began the protracted hunt for a
parking space. It was around 1:00 in the afternoon, and the enormous
parking lot was nearly full to capacity. We literally parked in the old
"Bam-Bam" section at the extreme Northwest corner of the parking lot.
Walking through the lot to the park entry plaza, we noted a large
assortment of buses in the livery section. So far, it was looking a lot
like a Saturday in mid-July, only without the benefit of a functioning
water park.
Dave had purchased a new season pass on-line, so he went directly to the
season pass center processing line, a line which extended out of the
building and snaked around a serpentine queue, then stretched out across
the plaza all the way back to where the tram circle used to be. I was
simply going to renew my platinum pass, so I entered the much shorter
sales line at the front of the building. I had waited so as to avoid the
online processing fee. After a brief wait, I approached the window, and
handed over my cards. "I'd like to renew this," I said, presenting my
season pass card, "using that," sliding a credit card through the
window. My expectation, of course, was that the agent would scan my
pass, swipe my credit card, print me a receipt, and send me to the gate
with my freshly-renewed pass. Instead, she handed me a receipt and a
thermal-printed voucher and sent me to wait in the pass processing line.
What? Some 40 minutes later, I was inside the building, where an agent
led me to a computer terminal where she scanned my voucher, then had me
type in my name to look up my account. Then she proceeded to do
something wrong, then walked away. Three more agents came up to the
terminal and processed pass vouchers, then my agent called me over to
another terminal, where she scanned my voucher again, had me look up my
name again, then scanned a new pass, kept my four-year-old photo, had me
sign the new pass, the sent me on my way. My new pass looks exactly the
same as my old pass (except for the bar code, of course). I can't for
the life of me figure out why it was necessary to subject me to that
protracted wait along with the general confusion in the pass processing
center when the first agent I talked to should have been able to process
the renewal of my old pass without bothering with doing a card swap.
We finally entered the park. Dave noticed that Windseeker was listed as
closed today, so we started by heading in that direction to see what we
could find out. On our way, we noted that the park was mobbed with
people. the line for the Racer filled the queue house and spilled out
onto the midway. Even the flat rides had ridiculously long lines.
Finally, ee arrived at Windseeker. My early speculation that the
evacuation system wasn't on site yet proved unfounded, as I could see
the bright yellow booms peeking out from behind the fence behind the
Windseeker site. The access port was open, but there was no activity on
site of interest. We noted that bottled Coke® is now $3.75 in the
machines. The line for Vortex only extended out of the designated queue
as far as the Troika exit, so we got in line.
From the entrance bridge, I noticed that Vortex now has spring-applied
parking brakes on both the running track and on the storage track. I
don't know if those are new this year, but hey are a relatively new
addition. Vortex also has a notable subtraction this year: on the
loading side of the station, most of the queue railings have been
removed. So now, the two entrances (regular and Fast Lane) converge at
the back of the station, where an attendant then controls the flow of
people from the two lanes into the now open space which leads to the
boarding shotguns. The bad thing is that the attendant was doing a
particularly horrible job of letting people into the station. He was
attempting to assign seats (which just plain doesn't work at Kings
Island) and to have only one trainload of riders waiting in the shotgun
for the next train. Of course, this kind of negates the whole point of
clearing out all that space in there in the first place, not to mention
the problem of keeping enough people in the station that the trains go
out on-time and fully loaded. Because of the way the attendant was
loading the station, train loading was taking much longer than
necessary, and trains were going out with empty rows, even as people
waiting in line complained that the line wasn't moving as quickly as it
should.
I understand why they have added this attendant position, this allows
for regulating the flow of riders between the Fast Lane and normal
queues, it also serves as an ideal position for the official
height-checker. But they are making the job far too complicated,
torpedoing capacity and making customers angry in the process. The
attendant should be enforcing the regular/Fast Lane queue ratio using an
"N from group A, Q-N from group B" approach, merging the two lanes of
riders into the station much more quickly, and keeping at least two or
three, and preferably between three and four trainloads of riders on the
platform. That maintains the desired service level for Fast Lane
customers while maximizing ride capacity and not assigning anybody to
sit anywhere.
Vortex itself was running pretty much as Vortex always does, delivering
a decent first half, then slamming to a near stop on the block brake so
that it can beat everybody senseless in the second half.
We peeked quickly into the Juke Box cafe or whatever it is called. That
food joint has received a minor makeover. Now, you enter through the
center doors and place your order with one of the two cashiers just
inside, then proceed to the counter and await your order. Four Coca-Cola
Freestyle machines provide the expected enormous assortment of drink
options. The new arrangement is very much like that used at Coasters at
Cedar Point and a bunch of other places.
On down the midway, the Bowler Roller game adjacent to the Beast exit
has been removed and replaced with a generic souvenir joint. As for The
Beast, its line overflowed the queue almost all the way out to the
arcade. We kept on walking.
The restaurant across from the flume ride has received an extensive
makeover, appearing this season as the Cincinnati Reds Hall of Fame
Grill. It got off to an inauspicious start. As we walked by, a couple
asked the two employees stationed at the entrance about eating there and
were told that they were not seating anyone at that time. We peeked in
the windows and noted a large number of empty tables, suggesting that
perhaps they were understaffed to the point of not being able to operate
at capacity. That is a bit of a shame, as the Hall of Fame Grill
represents a return to Kings Island of something they really have not
had for about a quarter century: a full-service restaurant. I'll keep an
eye on this one.
While we were standing in front of the Hall of Fame Grill, the line for
Diamondback grew to meet us. At 3:40 pm, we declared ourselves to be "in
line" for Diamondback. We figured that Nader normal circumstances, even
going back to the very first day it was open to the public, a full queue
for Diamondback is about a 40 minute wait, and we were perhaps another
five or ten minutes from the actual queue entrance.
Nearly two hours later, we boarded the brown train, which shuddered,
shook, vibrated, and in general gave one of the roughest, slowest, least
memorable rides either of us has ever experienced on Diamondback.
Combine that with a wait that was more than double what we expected
based on the length of the line and past performance, and we were not
very happy when we got off. So what went wrong?
Well, again, as on Vortex, it was the attendant at the top of the stairs
who was gumming up the works. Since I didn't have anything better to do,
I watched the ride from the queue. The first thing I noticed was the
extended dispatch interval. Most of the time, Diamondback runs on an
interval of about 85-90 seconds. That means that trains generally don't
wait on the brake opposite the station, they simply roll down to the
holding brake immediately uptrack of the station. It's been that way
since the ride opened...on its first day of operation, Diamondback was
running on a 96-second interval, moving 1,200 PPH. Today it was running
at a consistent 118 second interval. That's nearly two minutes between
trains. I realize that's still fast for Kings Island, but for
Diamondback it was downright pathetic. That should yield an hourly
capacity of 976 PPH, which is the lowest I have ever seen on
Diamondback. But to add insult to injury, most trains were going out
with empty rows, often as many as six rows of the train empty. So couple
the low theoretical capacity due to slow operations with all of those
empty seats, and you realize the coaster was only running at about 75%
of its operating capacity. That means Diamondback was moving, on
average, only about 750 PPH, or only about 60% of the capacity it was
running on the day it opened. This is clearly unacceptable. And with the
operating queue overflowing, what possible excuse can there be for
operating the ride with empty rows? Mind you, I am not talking about
empty seats here, I am talking empty *rows*, meaning there was nobody
waiting to fill the seats when the shotgun gates opened.
When we got to the platform, we could see the source of the problem. As
at Vortex, an attendant was allowing only one trainload of riders at a
time into the station, taking some from the FastLane queue and some from
the standard queue. He was trying to assign riders to empty rows, but
because of group preferences and the amount of time required for people
to actually get from the top of the stairs to the boarding shotgun, when
the train arrived, there were not enough people in the station to fill
it. The other in intended consequence is that single riders tended not
to get paired up. Under normal circumstances, single riders (who are
most often simply the Nth member of a party of size N, where (N/2) <>
int(N/2)) simply grab a seat near the rest of their party, and
frequently pair themselves up with another single rider who is preparing
to ride in the same row or an adjacent row. With only one load (or less
than one load) of riders in the station, this self-pairing process does
not happen, resulting in a greater number of single empty seats leaving
the station.
In short, while the 'traffic cop' is necessary at the entrance to the
station, the way the job has been implemented at Kings Island is
actually resulting in significantly reduced ride capacity in a park that
needs all of the ride capacity it can get. I'll return to this point
with one final observation later.
The weather had been overcast all day, and as the day turned into early
evening, it became a little chilly. After exiting Diamondback, we exited
the park HD made the long trek to the car for jackets. By this time, the
crowd had moderated a bit, and I was able to move the car to a much more
reasonable parking space. We returned to the park, and this time turned
let at the entrance and headed off into the Action Zone. It is here, of
course, where the most glaringly obvious change has taken place, with
the removal of the colossal 200' timber structure once known as Son of
Beast. That Kings Island will be getting something to fill this space is
pretty much a foregone conclusion...they could have otherwise left Son
of Beast standing indefinitely. Inside the park, a fence has gone up
around the perimeter of the old Go Kart track covered with posters
warning of audio and video surveillance in the area in an attempt to
learn what is lurking in the area. The wording on the posters sounds
more like an attraction for October than for May, that or a feeble
attempt at setting up an Alton Towers-like backstory, something about a
publicity stunt by a local amusement park promoting their latest
attraction. When we start seeing weird crop circles, this could get
interesting. For the moment, there isn't much to see. We didn't
investigate closely enough to see what kind of work is going on behind
the fence, but it looks like it has been planted for grass for now.
The suspended coaster presented us with an unexpected surprise. The ride
is running as nicely as ever, although it does lose some of its visual
impact with the wall of wood removed from the far turnaround. The big
surprise, though, is that the safety belts have been removed from the
train. I never quite understood why they were added in the first place,
given that it is probably a "Class I" ride, and noting that such belts
were never installed on Iron Dragon. It is only the second time I can
think of when Cedar Fair actually *removed* safety belts from a ride.
Another nice surprise awaited us in the old Oktoberfest Gardens. The
trellis has been removed from most of the beer garden patio, but more
important, a large menu board indicates that you can now get bratwurst
and mettwurst from the bar. We tried to get a couple of brats and were
denied, it seems the cooking equipment for the bar has been ordered but
has not been installed yet. Kings Island deserves some credit as well
for stopping service when they realized they could it deliver expected
product quality. So this improvement is more one to look forward to
later this season.
Over at Adventure Express, we ran into another queue attendant gumming
things up, although the smaller crowd at this time of day resulted in a
smaller impact. As with Vortex and Flight Deck, the ride gave a nicely
familiar performance. Adventure Express may well be the one ride most
drastically impacted by the removal of Son of Beast.
We attempted to take a ride on the Troika, but the ride went down while
we waited. We discussed possibly trying for a ride on The Beast, but
with what still looked to be a long wait and no evidence that either the
mechanical or operational parameters have changed since last season, we
skipped it and continued around the circle.
We returned to the Hall of Fame grill and took a moment to look at the
menu. It looks to be a similar selection to the Game Day restaurant at
Cedar Point. It's the sort of food (and price) one would expect from a
casual dining restaurant outside. SonKings Island's experiment in table
service dining will sit in that middle ground between the fast food crap
found all over the midway, and the fine dining experience (and price) of
the old International Restaurant.
We decided we could try for another ride on Diamondback, but Diamondback
had other ideas, as it had gone out of service. We proceeded to Planet
Snoopy for rides on the junior woodie and the dark ride. Woodstock
Express seems to be in fine shape, apart from being the only ride of its
kind to be equipped with a trim brake. I can't say the same for the dark
ride, as it was out of service when we walked past.
We crossed over to Coney Mall and decided to check out Flight of Fear.
While nobody was waiting in the outside queue house, we walked through
the tunnel and discovered the hanger queue house to be totally full of
people. We skipped this one, and checked the other capacity nightmare in
the neighborhood, Firehawk, which happens to be one of Dave's favorites.
That line didn't seem so bad, so we waited it out, exiting the ride at
about 9:50pm. A brisk walk across the park put us in line for
Diamondback just as the ride was about to close for the night, so we
were able to get a final ride. This time, because the ride entrance had
been closed down, the attendant at the station entrance simply opened
the gate and let people flow into the station. We still had about a
fifteen minute wait, but I noticed that the dispatch interval had
improved to about 90 seconds, and while the trains still had a few empty
seats, they no longer had empty rows. So the capacity nightmare I had
witnessed earlier wasn't caused by a bunch of greenhorns trying to run
the ride on the first day of the season; clearly the blame can be placed
squarely on the station filling procedure which was intended to maximize
capacity in a Fast Lane enabled world. The obvious conclusion is that
the procedures put into place to accommodate Fast Lane are having a
severe detrimental impact on ride capacity, and need to be revised
immediately.
Our final ride on Diamondback's red train turned out to be far better
than our earlier ride had been. Apparently there is some variation
between trains. In any case, it was much more like hat we expected from
Diamondback.
In all, it was a kind of a mixed day at Kings Island. The park turned
out to be much too crowded to be enjoyable, and there was a lot of
evidence that even though opening day has been pushed back a week from
previous years, the park really isn't ready yet. But clearly the
customers are ready for the park, and if the park can step up to the
capacity and customer service challenges, they could be set to have a
really good season.
--Dave Althoff, Jr.
/X\ _ *** Respect rides. They do not respect you. ***
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