BEWARE PUCHASE FROM MP SUPERSTORE!!!!!!!

[Don Connors]

All:

Beware of purchasing from MP Super Store - aka: Marine Park, in Brooklyn,
NY. Here's my recent history with them:

1 - ordered a Coolpix 995 with WA lens;
2 - it came in with bad pixels in the center of the frame. Also, the box had
obviously been opened, so perhaps this was a return from some other
customer?
3 - the salesperson, "Scott", also added a "lens cleaning kit" and charged
$19.95 - something I never ordered;
4 - their shipping & "handling" charge for overnight between Brooklyn & NJ
was $57.07 !! for a 5 lb package - I've overnighted 60lb computers across
the country for less than that;
5 - the WA lens came in without an adapter for the Coolpix - it's on "back
order", something "Scott" neglected to mention.

So, I setup a return of the bad-pixel camera and (foolishly) ordered another
Coolpix from them. I set it up for UPS ground/insured. That would cost me
about $7 to make such a shipment to them. They charged me $42.05 for
shipping! And though it was promised, the WA lens adapter was not shipped.

I called "Scott" and he said, "I only put in what the computer told me to
put in as a shipping charge. You have to talk to 'Customer Service' to
change it." In otherwords, "I was just following orders."

I called "Customer Service" and was told by "Corinna" that I would have to
talk to my salesperson (Scott). When I said I'd already done that and he
referred me to "Customer Service", she said I could talk to a "manager."

I spoke to a "manager", "David Waters". He flatly told me that this is what
they charge for shipping and "handling" and his further comments boiled down
to: if I didn't like it, too bad. So, I got a return authorization from him.

Bottom Line: Marine Park's price for the Coolpix 995 seemed like a good
deal, but the slippery, slimy way they add items not ordered and jack up the
shipping as if you had ordered a helicopter to deliver the camera to you is
patently dishonest and expensive.

My advice: steer clear of "MP Superstore" aka: marine Park.

Oh, if you want a laugh, listen to their recording while you're on hold. It
speaks about the "friendly, easy shopping experience."

Don

[slrshooter]

I purchased a Compaq 3670 Pocket PC from them and the transaction went as
smooth as silk. Got the merchandise I asked for, in good time and in good
condition. I would do business with them again.

But, I understand the problem with "customer service" that you experienced.
Many companies forget what the term means and can get down right nasty.
This has happened to the "service industry" as a whole. It is so refreshing
to actually when you find a company that services its customer as we expect.

"Don Connors" <donco...@aol.com> wrote in message
news:n5B77.497$xZ4.1...@newsread1.prod.itd.earthlink.net...

[Tom Pfeiffer]

Consider yourself lucky.

There are lots of places on the web to get opinions about prospective
dealers. One of the oldest for photo items is here:

http://photo.net

Look under Community/Member recommendations, and you'll learn more than you
ever wanted to know about MP Superstore, aka Marine Park, and all the
others, be they good, bad or ugly.

tompc

"slrshooter" <slrsh...@erols.com> wrote in message
news:9jmtrh$je1$1...@bob.news.rcn.net...

[nospm]

I've adopted a policy of not dealing at all with any company within 30
miles of New York City, except B&H Photo. The rest of them are
scheisters in my opinion. I saw a report on 20/20 a while back and
they were reporting on all the camera crook shops in NYC. I recently
saw where a couple of those shops were selling the Oly E10 for
$1150.00. Things that make you go "hmmm". If it looks to good to be
true, it probably is.

On Wed, 25 Jul 2001 14:55:15 GMT, "Don Connors" <donco...@aol.com>
wrote:

[Tom Pfeiffer]

"nospm" <no...@no.spam> wrote in message
news:753D8B8A33A8D83F.00DE1170...@lp.airnews.net...

> I've adopted a policy of not dealing at all with any company within 30
> miles of New York City, except B&H Photo. The rest of them are
> scheisters in my opinion. I saw a report on 20/20 a while back and
> they were reporting on all the camera crook shops in NYC. I recently
> saw where a couple of those shops were selling the Oly E10 for
> $1150.00. Things that make you go "hmmm". If it looks to good to be
> true, it probably is.
>
>

Adorama is reputable as well. That's about it for the dealers selling new
items,

Tom P.

[paleryder]

"Tom Pfeiffer" <tom...@home.com> wrote in message
news:SDIa7.52989$oh1.18...@news2.rdc2.tx.home.com...

I've had good experiences with both B and H, and Adorama.