Dealer Review - Rick Carter Marine and Pat Goff

Bob La Londe

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May 3, 2005, 3:05:06 PM5/3/05

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I had some trepidation about dealing with a dealer two states away and not
governed by the same statutes and restrictions as I am used to, but over all
this has a positive experience.

As some of you know I just purchased a "new" 2004 BassCat Cougar FTD from
Pat Goff at Rick Carter Marine. We beat each other up over the price, but
we settled on what I feel is a very good price for the boat. Good enough I
promised Pat I would not tell you guys what it was.

On top of that Pat brought the boat to Arizona for me. That was
outstanding. The deal almost didn't happen, because their finance guy
couldn't get me the financing deal I wanted. He sure tried though. He did
shoot a half dozen offers at me. He definitely wasn't playing around.
Finally I went over to a local bank and they wrote me a decent deal (better
actually than what I was shooting for). In the mean time Pat was already on
the road. He wasn't waiting around. He figured to make the deal come hell
or high water. Can't fault his dedication in that respect.

He came armed with temporary plates and registration for both the boat and
the trailer. Out of sight. I had the boat on the water the same day to try
it out. The only snag was Pat forgot the manuals for everything in a packet
on his desk before leaving Texas. He is Fed-Exing those to me today.

I have had the boat out on the water three time and fished out of it twice.
After having a chance to let the excitement wear down a little bit I noticed
a few things with the boat. All cosmetic, and all related to sitting on the
lot for a year. (This is a 2004 after all) I e-mailed Pat a list of my
concerns and asked if he could help me out with any of them. Every single
item I asked about he is sending me new replacements for. Absolutely
fantastic customer service. He even told me to keep the old parts as
spares.

I can't say enough good things about the service Pat has given me so far. I
have purchased new vehicles before. A couple new Harley Davidsons, several
new Chevy and GMC trucks, and a couple new cars. I have never had this
great of customer service from any of them. Most were ok, especially when
buying commercial work trucks. They know they will sell you more trucks in
the future if they take decent care of you, but this is phenomenal service.

Pat. Thank you for all your help.

Bob La Londe
www.YumaBassMan.com

Chris Rennert

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May 3, 2005, 3:32:37 PM5/3/05

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Wow, that is an amazing story. It is great to hear about that kind of
service, and I can't believe more people do not follow that kind of
service. What are the chances you are going to buy another boat from
him in the future?/ I would think pretty good.

thanks for sharing,

Chris

Bob La Londe

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May 3, 2005, 4:04:33 PM5/3/05

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"Chris Rennert" <do_not_spa...@new.rr.com> wrote in message
news:4277d113$0$83866$39ce...@news.twtelecom.net...

Well, I have to be honest. I hope to not be buying another new boat anytime
soon (he does have a used tin boat listed on their website that intrigues me
LOL), but in 15 years or so, when this one is paid for and I am considering
a new one I will definitely see if Pat is still in the business. That is
one of those things that really amazes me. This isn't like service trucks
where I buy a new one almost every year. Pat probably won't see a second
new boat sale from many customers for the rest of their life, and yet he
still went out of his way to take excellent care of me. A lot of the little
things I asked about could have been blown off. I paid him for the boat on
the spot. Nothing I could have done about it if he chose not to take care
of my minor concerns. Instead he jumped to take care of them, and even
rushed things. I seem to be running out of positive expletives, but I
certainly haven't run out of the desire to use them.

Bob La Londe
www.YumaBassMan.com

Steve @ OutdoorFrontiers

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May 3, 2005, 5:43:14 PM5/3/05

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"Bob La Londe" <use...@diycomponents.com> wrote in message
news:1115147176.69623d504099c96894910d64c0290137@teranews...

Having met Pat, what you've written doesn't surprise me one bit. Dealing
with Pat is how it's supposed to be done.

Congratulations on your new ride,
--
Steve @ OutdoorFrontiers
http://www.outdoorfrontiers.com
G & S Guide Service and Custom Rods
http://www.herefishyfishy.com

Bob La Londe

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May 3, 2005, 8:37:31 PM5/3/05

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I'll do a review on the boat after its fully broke in and I have learned
what all the switches, buttons, dials and gizmos do.

Bob La Londe
www.YumaBassMan.com