www.rc-expert.com, online radio control expert
hayley
help you get top-quality radio control models delivered right to your
door. With our headquarters in Hong Kong, we offer a wide range of
model planes, helicopters and tanks at the best available price to
customers in different parts of the world. You can purchase the new
and latest models in just a few clicks without the expense and hassle
of trips to the store. Besides, we feature an exotic variety of
products manufactured in different parts of Asia, which you won't be
able to get elsewhere.
RC modelist
[10.07.2009 10:50:28] RC-Expert: that's ok. we will send it for you
[10.07.2009 10:50:39] RC-Expert: we have xhecked that it is ok
[10.07.2009 10:50:43] RC-Expert: checked*
[10.07.2009 10:50:53] Vadim: today? and by EMS
[10.07.2009 11:15:27] RC-Expert: lemme check
[10.07.2009 11:21:18] RC-Expert: we have checked that send the ESC by
EMS to Ukraine costs USD50
[10.07.2009 11:21:23] RC-Expert: Would you really like to send it by
EMS?
[10.07.2009 11:21:47] Vadim: Yes, we need EMS
[10.07.2009 11:22:16] RC-Expert: so we would need to take extra
shipping charge to support this shipment.
[10.07.2009 11:22:20] RC-Expert: would that be ok for you?
[10.07.2009 11:23:08] Vadim: ***???????????????
[10.07.2009 11:23:38] Vadim: YOU MAKE MISTAKE!!!!
AND YOU WANT EXTRA SHIPPING CHARGE?????
[10.07.2009 11:25:29] Vadim: It you is serious?
[10.07.2009 11:26:13] Vadim: i WILL NEVER BUY IN YOUR SHOP
[10.07.2009 11:26:54] RC-Expert: We could only bear some of the
shipping cost. we hope you could understand
[10.07.2009 11:27:19] RC-Expert: the shipping cost is about half price
of the ESC. We really cannot afford
[10.07.2009 11:28:05] RC-Expert: when we ship back items to customers,
the shipping cost is only about USD5
[10.07.2009 11:28:21] RC-Expert: maybe we bear USD10 out of 50?
[10.07.2009 11:31:43] Vadim: FIRST OF ALL I PAID FOR EMS DELIVERY BUT
YOU SENT THIS HELI BY STUPID AIR PARCEL, AND DIDN'T REFUND MY MONEY
FOR DELIVERY AND NOW YOU WANT 50$ AGAIN FOR EMS DELIVERY?!
[10.07.2009 11:32:34] RC-Expert: actually in the original order, the
shipping cost by Air only is already USD40
[10.07.2009 11:32:47] RC-Expert: it is more than what you have paid
for express shipping indeed
[10.07.2009 11:33:36] RC-Expert: no sorry
[10.07.2009 11:33:44] Vadim: i don't care, need EMS and i need it to
be sent today
[10.07.2009 11:33:44] RC-Expert: it was over USD7-
[10.07.2009 11:33:45] RC-Expert: 70
[10.07.2009 11:34:01] RC-Expert: We understand you are trying to be
fair
[10.07.2009 11:34:31] RC-Expert: but to be fair, please understand
that we have paid extra over 60USD in the previous order for the
shipping only
[10.07.2009 11:34:31] Vadim: it was your mistake and your trouble, it
was 25$ for that time i paid for EMS, it doesn't concern me any more
[10.07.2009 11:36:15] RC-Expert: and we even do not ask you to send
back the ESC for us
[10.07.2009 11:36:32] RC-Expert: as we understand that shipping is
expensive
[10.07.2009 11:37:04] Vadim: you want me to pay for delivery myself to
send burnt ESC back to you?
[10.07.2009 11:39:12] Vadim: i also understand that you try to be fair
but what about this: i've been waiting for this heli almost 4 weeks, i
paid for EMS but you sent it my air parcel and i also got the damaged
heli!!! what about my situation?! ha?!
[10.07.2009 11:40:52] Vadim: and i even don't ask you to refund my
money for the heli
[10.07.2009 11:43:46] Vadim: If you send my part through Air Parcel i
will post this history log on Radio-Controlled Models Forums with your
site URL
[10.07.2009 11:44:51] Vadim: a have a lot of accounts at such forums
[10.07.2009 11:46:25] Vadim: i think you will lose a lot of customers
after this
[10.07.2009 11:50:19] RC-Expert: we will send by fast airmail to you
[10.07.2009 11:50:52] Vadim: how fast is it?
[10.07.2009 11:54:43] Vadim: Hello?
[10.07.2009 11:55:53] RC-Expert: we cannot guarantee but we cannot
send it by EMS...we are really sorry about this
[10.07.2009 11:56:15] RC-Expert: we already suffer the retail price of
this item which is USD118.99
[10.07.2009 11:56:34] RC-Expert: normally for other customers, we will
have to ask them to send back the item for factory to check
[10.07.2009 11:57:35] RC-Expert: as you should understand that we do
not make it burn. the problem may come from the factory
[10.07.2009 11:58:09] RC-Expert: plus we are not even sure if this is
a problem during shipping
[10.07.2009 11:58:19] RC-Expert: we have make our grestest effort
[10.07.2009 11:58:27] RC-Expert: but sending by EMS will really cost
us a lot
[10.07.2009 11:59:16] RC-Expert: and I already have to pay for the
extra costs ..out of my around USD800 income monthly
[10.07.2009 11:59:32] RC-Expert: please kidnly understand that we are
offering the greatest help we could
[10.07.2009 11:59:55] RC-Expert: if all these are ok
[10.07.2009 12:00:02] RC-Expert: we can send it asap within this week
[10.07.2009 12:00:24] Vadim: no it's not!!!
[10.07.2009 12:00:38] Vadim: i need the tracking number today!!!
[10.07.2009 12:02:13] RC-Expert: then we will send it with tracking
number to you
[10.07.2009 12:02:28] Vadim: today is friday, the last working day of
the week, you must send it today
[10.07.2009 12:03:19] RC-Expert: we can send it tmr morning for this
case
[10.07.2009 12:03:30] RC-Expert: as the post office is closed now
[10.07.2009 12:03:46] RC-Expert: so we will send it by the fast
airmail to you
[10.07.2009 12:05:16] Vadim: if i don't get the tracking number
tomorrow, i will post negative feedback about your site
[10.07.2009 12:05:49] Vadim: at TOP radio-controlled models forums
[10.07.2009 12:07:24] Vadim: You understand me?
[10.07.2009 12:08:43] RC-Expert: the tracking no. is RA871686748HK
to be sent tmr morning
[10.07.2009 12:09:38] Vadim: ok, i will check it tomorrow
[11.07.2009 10:48:14] Vadim: Destination - Puerto
Rico ????????????????
[11.07.2009 10:48:26] Vadim: ARE YOU CRAZE???
[11.07.2009 10:48:38] Vadim: Hongkong Post - Mail Tracking
[11.07.2009 10:55:34] Vadim: CRAZY*
[11.07.2009 10:56:32] Vadim: Why did you send my ESC part to Puerto
Rico, but I live in Ukraine
[19.08.2009 12:01:39] pillsforbody: When i will get my brushless
motor??
[19.08.2009 12:02:00] pillsforbody: give me estimates
[19.08.2009 12:02:14] pillsforbody: time estimates
[19.08.2009 12:02:49] pillsforbody: hello!!!
[19.08.2009 12:04:37] RC-Expert_: we wil send back to them first and
get an estimated time for you asap
[19.08.2009 12:06:44] pillsforbody: Ok, if i didn't recieve reply i
will make chargeback to this order throught my bank and you will have
a lot of problems...then i will post all this info to CIS and USA
forums and then inform PayPal
[19.08.2009 12:07:44] pillsforbody: I will wait tracking number during
4-5 days
[19.08.2009 12:09:20] pillsforbody: you understand me?
[12:14:51] pillsforbody: Hi
[12:15:42] pillsforbody: Any news about my brushless motor?
[12:15:59] pillsforbody: When i will get my new brushless motor?
[12:19:15] pillsforbody: Hello!!!
[12:26:34] pillsforbody: ??????
[12:31:10] *** Звонок RC-Expert_, продолжительность 00:00. ***
[12:32:06] *** Звонок закончен ***
[12:33:28] pillsforbody: !!!!
[12:50:36] pillsforbody: Hello
[12:50:38] pillsforbody: !!!
This online store didn't reply to my email and ignore contact in
online chat and Skype
nosferatus
[12:31:10] *** Звонок RC-Expert_,
продолжительность
00:00. ***
[12:32:06] *** Звонок
закончен ***
[12:33:28] pillsforbody: !!!!
[12:50:36] pillsforbody: Hello
[12:50:38] pillsforbody: !!!
This online store didn't reply to my email and ignore contact in online
chat and Skype :(
--
nosferatus
------------------------------------------------------------------------
nosferatus's Profile: http://www.rcgroups.com/forums/member.php?u=278854
View this thread: http://www.rcgroups.com/forums/showthread.php?t=1083428
Nigel Heather the-heathers.co.uk>
and I found them excellent. They were quick to respond to emails, have
excellent understanding of English so no confusion, were very adapable when
I wanted to swap out items (such as a better ESC) from the package. The
heli was delivered quickly and safely.
I've read the transcripts below and admit I didn't understand the
pillsforbody one. But for the vadim one, on the face of what I've read I
would side with rc-expert. Sounded like vadim paid the lowest cost postage
and then expected it to be upgraded for free.
Also the exact same post was placed by two different members - odd?
Cheers,
Nigel
__________ Information from ESET NOD32 Antivirus, version of virus signature database 4693 (20091216) __________
The message was checked by ESET NOD32 Antivirus.
Nigel Heather the-heathers.co.uk>
old version brushless motor when I had been promised the newest version. I
spoke to RC-Expert and they were very apologetic and sent out the correct
motor telling me to keep the other one for my troubles. At the time those
motors (genuine Align ones) cost around $30 - $40.