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Gordon has a problem - revisited

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John Carter

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Nov 13, 2009, 1:02:30 AM11/13/09
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To Puckdropper-

Thanks much for your detaied instructions on cleaning Gordon. Gave
them to my son and he took the shell off, and put it back on - said
he'd never get it back together.

He emailed Bachmann for a quote to do the cleaning for him. They
replied back that if Gordon was less than a year old, they would repair
or replace at no charge. Since I bought the engine for my grandson, I
dug around and found the receipt, my son mailed it and Gordon to
Bachmann and about 10 days later, Gordon shoed up ready to run.

Now Gordon is pulling 2 passenger cars one one track, Percy pulling two
hoppers on another track, and a third track has James The Red Engine
pulling 2 passenger cars. Thomas sits atop the mountain watching the
three layouts. James was a recent acquisition from Josh (grandson) and
Pops (me) attending a train show this past wekend - yes he talked me
into buying James AND 2 passenger cars for him.

All is well in the land of Sodor.

Puckdropper at dot

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Nov 13, 2009, 3:48:24 AM11/13/09
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John Carter <m...@mymailsvr.org> wrote in
news:Xns9CC2B0ECDC3...@74.209.136.100:

Glad it worked out for you. Taking locomotives apart and getting them
back together can be a difficult thing, so it sounds like sending it in
was well worth it.

It sure sounds like Bachmann has excellent product support.

Puckdropper

Rich

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Nov 13, 2009, 5:27:02 PM11/13/09
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Just in case you are not aware of it, The Bachmann site has a forum
for Thomas & Friends.

http://www.bachmanntrains.com/home-usa/board/index.php

r

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