On Wed, 30 Oct 2013 08:22:13 -0400, "Jim Wilkins"
<
murat...@gmail.com> wrote:
>"Larry Jaques" <
lja...@invalid.diversifycomm.com> wrote in message
>news:m0u07955g52rl8d2p...@4ax.com...
>> On Tue, 29 Oct 2013 18:23:26 -0400, "Jim Wilkins"
>> <
murat...@gmail.com> wrote:
>>
>>>
>>>The odd part of that story is that their repair department should
>>>have
>>>all that data. When I've fixed field returns the front office
>>>tabulated and analyzed the reasons for failure.
>>
>> The call center folks take the cause of return, but the repairs dept
>> get to the -real- reason it was returned. It's usually not the same
>> reason. Along another route, it could even be a new Repairs manager
>> getting his hand in and making his play for the boss' approval. Who
>> knows?
>>
>> Whatever the reason, it's a Good Thing, don't you agree?
>
>My guess is that the repairmen hate paperwork and haven't recorded and
>passed on their experience. The equipment I fixed was electronic so I
>didn't have to wash greasy hands to write down what I found.
I always did. <shrug> But repairmen now wear _gloves_ when working
on greasy things. Imagine that! Back in the day, we never even
thought of wearing gloves unless something was too hot to handle
without them. Like installing air conditioning compressors on a tuck
which just drove in out of the 120F Phoenix sun. (BTDT for a summer
and hated it. With the hot engines, the shop never dropped below
105F. No wonder they couldn't keep people.)
I think the phone guys just write what the unknowledgeable customer
passes on, or write what's easiest for them. If my recollector
recollects correctly, it remembers that most of the repairmen were
conscientious in writing down their findings, though some were pretty
sparse in their writing.