eBay Paypal and Wrongful Refunds
Mike Marotta
Life Member Neil Sowards about problems he experienced as a seller on
eBay.
I never bought anything on eBay myself. Occasionally, I do follow
links to pictures of coins for sale, cited in articles here.
For one thing, I did not know that eBay now owns PayPal. So, I am not
up on any of this, I confess.
Sowards' story related several instances of people complaining to
Paypal that they did not receive coins. Paypal then refunds their
money from the dealer's account. According to Sowards, Paypal does
this without due diligence. In once instance, Sowards had
verification from the Post Office that the item had been delivered.
In other story from another seller, the buyer first complained that
the coin was counterfeit and demanded a refund, then claimed that it
never arrived. Paypal docked the dealer.
Has anyone else on RCC who actually sells on eBay experienced similar,
documentable instances first hand?
Thanks!
Mike M.
MIchael E. Marotta
"Mostly conventions and shows; some mail order."
PC
"Mike Marotta" <mer...@torchlake.com> wrote in message
news:0d115e5f-4c4b-4e7b...@w24g2000prd.googlegroups.com...
>
> Has anyone else on RCC who actually sells on eBay experienced similar,
> documentable instances first hand?
>
Yes I registered a complaint once about a 1995 ASE Proof that had all sorts
of problems. PayPal docked the seller and I had not sent it back yet. I
personally arranged with him post-PayPal to ship the item back.
Ira
This happened to me about 3 years ago, and if you do a search, you can
read all the gory details. In a nutshell, Buyer wins my 1909 S VDB 1c
PCGS65RD on eBay/ Gives me excellent feedback. Nearly 4 months later
excecutes a chargeback thru American Express, the credit card company
he used to purchase the item thru PayPal.I had proof of delivery, copy
of feedback, copies of correspondence, eBay listing, etc. After two
years, I received a net of $2000 from Amex after serving them a
summons and complaint and $1200 from buyer, who sold the coin two
months after winning it but never paid his credit card company. PayPal
sided with the buyer's claim of unauthorized charge, even though he
wrote and called them to say he DID actually win the coin!
So much for PayPal/eBay'sclaims that PayPal offers seller protection
against fraudulent chargebacks!
Ira
note.boy
"Mike Marotta" <mer...@torchlake.com> wrote in message
news:0d115e5f-4c4b-4e7b...@w24g2000prd.googlegroups.com...
A seller MUST use signed for mail otherwise paypal will immediately give a
buyer who claims not to have received an item a refund.
I know someone who had a buyer claim that 2 separate items had not arrived
and they were given a refund of £75 as the seller had not used signed for
mail, this was in the UK. Billy
RWF
"note.boy" <note...@naespamntlworld.com> wrote in message
news:wb%ll.5532$Nu5....@newsfe28.ams2...
For eBay USA:
https://www.paypal.com/us/cgi-bin/webscr?cmd=p/gen/ua/policy_spp-outside#spp-policy
Tony Clayton
>
>
> A seller MUST use signed for mail otherwise paypal will immediately give a
> buyer who claims not to have received an item a refund.
>
> I know someone who had a buyer claim that 2 separate items had not arrived
> and they were given a refund of £75 as the seller had not used signed for
> mail, this was in the UK. Billy
I am awaiting the results of a claim for non-arrival of some items
sent to me from Italy.
They were tracked to Rome Airport, where they were sent (?) to the
UK. Royal Mail have no track of the items.
In my experience use of signed-for from Italy is a waste of time - I had
a very long delay once before when the replacements arrived by priority post
in two days. The 'signed-for' took about 7 weeks before it eventually arrived.
I am hoping Pay-Pal will reimburse me; if the letter does eventually arrive
I shall reimburse any refund to the seller immediately.
--
Tony Clayton tony.cla...@pem.cam.ac.uk
Coins of the UK : http://www.coins-of-the-uk.co.uk
Sent using RISCOS on an Acorn Strong Arm RiscPC
... I'm no stranger, just a friend you haven't met...