Paypal Dispute - how to prove a buyer got the package
Matteo
dollar, few rolls and a couple of Mint sets) for a BIN of $245.
I packed all the items myself in 5 small flat rate boxes inside a medium
flat rate box. I added also some extra empty tubes as a gift.
The buyer received the shipment on May 2nd.
Today, he opened a dispute for "item not as described" and stating that a
refund of $100 will be satisfactory. (!)
He didn't contact me and he didn't say what was missing.
I assume the package arrived intact.
Did any of you have had any similar experience? How should I proceed?
Of course I cannot prove what was inside the box.
Here below are the options given by PayPal. (of course all in buyer's favor)
- Issue the buyer a refund for the disputed amount of $245.00 USD.
- The buyer can keep the item(s).Issue the buyer a refund for the disputed
amount of $245.00 USD.The buyer must return the item(s).
- Offer the buyer a partial refund in an attempt to close this claim.(The
buyer indicated that a refund of $100.00 USD would be satisfactory.)
- Provide proof that the buyer has already been refunded.
- Disagree with claim. I would like to provide additional information.
Jerry Dennis
Do you have proof of delivery? If so, contact HIS post office and ask
if said package was damaged or opened prior to delivery. Keep in mind
that postal officials are authorized to open packages at random for
inspection (though they rarely do).
Some buyers are real sleeze balls, and yours is throwing signals big
time. Anyone who would immediately contact PayPal about a problem
with an item doesn't deserve squat. Professionalism says contact the
seller (you) first if there's a probelm and try to resolve it.
Contacting PayPal should be a last resort.
Jerry
"Roßert G. Schaffrath"
Dare I ask but was it shipped with a tracking number and insurance?
That would certainly provide you cover regarding delivery though how
does one actually prove what was actually in the package?
Sounds like this guy has buyers remorse and is attempting to get $100
knocked off of what he paid. Unfortunately, PayPal can decide to take
the entire $245 from you if the customer escalates his claim in which
case you lose more than $100.
Charles Finly
wrote:
If you purchased insurance, contact the post office and get the
appropriate forms. The buyer will be contacted and if he claims the
order was tampered with or short he will be asked to state that under
penalty of perjury or fraud. Most people aren't going to do that for a
$100. If you did not get insurance...well, you are SOL!
Gary
fill out post office claim forms.