Time to flame Des Peres Travel - randon

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Message from discussion Time to flame Des Peres Travel
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Date: Fri, 2 Sep 2011 08:44:34 -0400
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Subject: Re: [Randon] Re: Time to flame Des Peres Travel
From: Steve Rice <sric...@gmail.com>
To: randon <randon@googlegroups.com>
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You bring up an interesting point.  The only service that Claus offers which
is not easily replaced is the drop bag service.  Since you were not staying
at one of Claus' hotels, how did you get your bag back?  Did you have him
drop it at the Campanile or Mercure and just make a trip out to pick it up?

Thanks
Steve

On Fri, Sep 2, 2011 at 8:37 AM, David <zeitge...@occident2.com> wrote:

> Only used the drop bag to Loudeac and was highly satisfied with that
> particular service (despite the high cost). Made my own arrangements
> to stay a 2 minute walk from Montparnasse and used the Air France bus
> from CDG. Everything worked smoothly, though it took me an extra hour
> to get from the plane to the city than when I travel for work due to
> waiting for checked baggage and a 15 minute wait for the AF bus.
>
> Aside from AF baggage handling (still a notorious black hole) CDG is a
> good airport.
>
> On Sep 1, 5:39 pm, vdavis <vda...@sympatico.ca> wrote:
> > I hate to be negative after all the great things about PBP.
> >
> > But Des Peres Travel should not go un-flamed. I had an appalling
> > experience with their airport transfer service on Saturday August
> > 27th.
> >
> > We were picked up at the Novotel, as promised, at 6:00 AM. But mass
> > confusion. First we loaded all our bikes and bags on the bus, only to
> > be told by Claus to take the bags off, that they'd be picked up by a
> > truck "momentarily."
> >
> > So off we go to CDG, leaving hundreds of thousands of dollars worth of
> > high-end bikes scattered on the hotel lawn with no one watching them,
> > no claim checks issued.
> >
> > We stop at all the area hotels. Even though everyone has paid 45
> > euros, more than HALF THE COST OF A TAXI, there isn't enough room on
> > the bus for everyone's luggage. So people start piling it in the
> > aisles. A safety hazard. Then, when we get to CDG at approx 8-8:30 AM,
> > there is no truck, no bikes. And no Des Peres Travel representative to
> > tell us where and when our bikes will be delivered.
> >
> > We spend the next HOUR (I kid you not) wandering up and down the apron
> > at CDG Terminal 2E, chasing rumors of bike arrivals. At one point the
> > bikes from the Campanile Hotel are dumped several hundred meters away
> > and we all go running. Unbelievable.
> >
> > Finally, at 9:00 AM - THREE HOURS after we left the hotel - the bikes
> > arrive. One woman has a flight at 10 from another terminal, and sure
> > to miss it. The only information we get on the whereabouts of the
> > bikes is from one passenger who phoned his hotel to see when the truck
> > actually showed up to collect the bikes.
> >
> > A couple of truck monkeys dump the bikes on the tarmac and it's a
> > complete free for all of people grabbing bikes and running for
> > flights. Still no Des Peres rep there to protect from theft, or help
> > the people who are now going to miss flights. I end up having to run
> > one kilometre through the airport with my bike and luggage to barely
> > make my 11:00 AM flight... after leaving at 6:00 AM!
> >
> > I've never seen anything so unprofessionally done - at such a high
> > price. I don't know how Claus can stay in business.
> >
> > I am not impressed and will never use Des Peres' transfer 'service'
> > again. Would have been much better taking a cab to the airport for 70
> > Euros.
>
> --
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You bring up an interesting point.=A0 The only service that Claus offers wh=
ich is not easily replaced is the drop bag service.=A0 Since you were not s=
taying at one of Claus&#39; hotels, how did you get your bag back?=A0 Did y=
ou have him drop it at the Campanile or Mercure and just make a trip out to=
 pick it up?<br>
<br>Thanks<br>Steve<br><br><div class=3D"gmail_quote">On Fri, Sep 2, 2011 a=
t 8:37 AM, David <span dir=3D"ltr">&lt;<a href=3D"mailto:zeitgeist@occident=
2.com">zeitge...@occident2.com</a>&gt;</span> wrote:<br><blockquote class=
=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padd=
ing-left:1ex;">
Only used the drop bag to Loudeac and was highly satisfied with that<br>
particular service (despite the high cost). Made my own arrangements<br>
to stay a 2 minute walk from Montparnasse and used the Air France bus<br>
from CDG. Everything worked smoothly, though it took me an extra hour<br>
to get from the plane to the city than when I travel for work due to<br>
waiting for checked baggage and a 15 minute wait for the AF bus.<br>
<br>
Aside from AF baggage handling (still a notorious black hole) CDG is a<br>
good airport.<br>
<div><div></div><div class=3D"h5"><br>
On Sep 1, 5:39=A0pm, vdavis &lt;<a href=3D"mailto:vda...@sympatico.ca">vda.=
....@sympatico.ca</a>&gt; wrote:<br>
&gt; I hate to be negative after all the great things about PBP.<br>
&gt;<br>
&gt; But Des Peres Travel should not go un-flamed. I had an appalling<br>
&gt; experience with their airport transfer service on Saturday August<br>
&gt; 27th.<br>
&gt;<br>
&gt; We were picked up at the Novotel, as promised, at 6:00 AM. But mass<br=
>
&gt; confusion. First we loaded all our bikes and bags on the bus, only to<=
br>
&gt; be told by Claus to take the bags off, that they&#39;d be picked up by=
 a<br>
&gt; truck &quot;momentarily.&quot;<br>
&gt;<br>
&gt; So off we go to CDG, leaving hundreds of thousands of dollars worth of=
<br>
&gt; high-end bikes scattered on the hotel lawn with no one watching them,<=
br>
&gt; no claim checks issued.<br>
&gt;<br>
&gt; We stop at all the area hotels. Even though everyone has paid 45<br>
&gt; euros, more than HALF THE COST OF A TAXI, there isn&#39;t enough room =
on<br>
&gt; the bus for everyone&#39;s luggage. So people start piling it in the<b=
r>
&gt; aisles. A safety hazard. Then, when we get to CDG at approx 8-8:30 AM,=
<br>
&gt; there is no truck, no bikes. And no Des Peres Travel representative to=
<br>
&gt; tell us where and when our bikes will be delivered.<br>
&gt;<br>
&gt; We spend the next HOUR (I kid you not) wandering up and down the apron=
<br>
&gt; at CDG Terminal 2E, chasing rumors of bike arrivals. At one point the<=
br>
&gt; bikes from the Campanile Hotel are dumped several hundred meters away<=
br>
&gt; and we all go running. Unbelievable.<br>
&gt;<br>
&gt; Finally, at 9:00 AM - THREE HOURS after we left the hotel - the bikes<=
br>
&gt; arrive. One woman has a flight at 10 from another terminal, and sure<b=
r>
&gt; to miss it. The only information we get on the whereabouts of the<br>
&gt; bikes is from one passenger who phoned his hotel to see when the truck=
<br>
&gt; actually showed up to collect the bikes.<br>
&gt;<br>
&gt; A couple of truck monkeys dump the bikes on the tarmac and it&#39;s a<=
br>
&gt; complete free for all of people grabbing bikes and running for<br>
&gt; flights. Still no Des Peres rep there to protect from theft, or help<b=
r>
&gt; the people who are now going to miss flights. I end up having to run<b=
r>
&gt; one kilometre through the airport with my bike and luggage to barely<b=
r>
&gt; make my 11:00 AM flight... after leaving at 6:00 AM!<br>
&gt;<br>
&gt; I&#39;ve never seen anything so unprofessionally done - at such a high=
<br>
&gt; price. I don&#39;t know how Claus can stay in business.<br>
&gt;<br>
&gt; I am not impressed and will never use Des Peres&#39; transfer &#39;ser=
vice&#39;<br>
&gt; again. Would have been much better taking a cab to the airport for 70<=
br>
&gt; Euros.<br>
<br>
--<br>
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<br>
</div></div></blockquote></div><br>

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