My name is Josh Schairbaum, I'm an employee of Braintree Payment
Solutions, and like most of you, I am also a Rails developer.  I want
to clarify and apologize for the experience that Eric has had with
us.  In an industry that seems fraught with companies that provide
underwhelming support for their customers, we're trying to provide a
level of customer service that goes above and beyond.  The challenge
for us is providing that level of service as our customer base
continues to grow.  Braintree is growing to be the best payment
processing platform in the industry, not necessarily the biggest.  We
do not have any hard and fast rules on processing volumes, but if your
volumes are smaller we try to evaluate you on a number of other
factors, programming language being one of them.

Eric, I want to publicly apologize to you for being initially declined
to work with us, we're taking steps to ensure this doesn't happen to
other Rails developers.

We've received some tremendous kudos from people in the Ruby and Rails
community and we've found them to be exactly the type of customers
that we want to work with.  Ruby and Rails developers are always
welcome with us.  Braintree wants to be the ubiquitous choice for the
discerning developer.  If anyone has any questions or concerns, please
feel free to contact me directly at josh.schairbaum AT
getbraintree.com

Regards,
Josh Schairbaum