Client issue tracking and documentation - Ruby on Rails meets the business world

Message from discussion Client issue tracking and documentation

Robby Russell

More options Jul 24 2007, 11:38 pm

From: Robby Russell <ro...@planetargon.com>

Date: Tue, 24 Jul 2007 20:38:18 -0700

Local: Tues, Jul 24 2007 11:38 pm

Subject: Re: [rails-business] Client issue tracking and documentation

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On Jul 24, 2007, at 5:02 PM, Jeff Judge wrote:

> Hello all!

> I was curious to here how people are handling client issue tracking
> and documentation. My company (Interactive Mediums) is launching a web
> service for external clients to connect to our SMS messaging platform,
> and I would like to set a web site for clients to track issues, read
> documentation, etc. I thought Trac or RedMine might serve this purpose
> well, but wanted to get your opinions.

Jeff,

I'd like to answer this in two parts since you have distinct goals
for these, which could be one application, but may not necessarily be
required.

Documentation

Quick question: Do your clients need to be able to manage the
documentation content themselves?

For development projects, we have historically created and hosted
wikis (instiki, junebug) and provided our clients with access to them.

For our hosting customers, we have an instance of Junebug running
here: http://docs.planetargon.com/

Issue Tracking:

We're using Lighthouse (http://lighthouseapp.com/) and it's working
good enough for the short term. We're disappointed with some of the
Interaction Design decisions made and are reviewing alternatives.
Trac isn't very end-user friendly... and neither of Bugzilla.
Obviously, a reoccurring pattern of developers trying to design
interfaces for developers and non-developers. (see FogBugz for
another example of a developer-designed application that doesn't win
my heart).

Good luck, and I'm hoping that someone can point out at least one
issue tracker that doesn't suck when it comes to user interaction. ;-)

Cheers,

-Robby

--
Robby Russell
Founder and Executive Director

PLANET ARGON, LLC
Design, Development, and Hosting with Ruby on Rails

http://www.planetargon.com/
http://www.robbyonrails.com/

+1 503 445 2457
+1 877 55 ARGON [toll free]
+1 815 642 4068 [fax]

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