How To Deal With Nonpaying Bidders On Ebay
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Jason Griffith
May 8, 2013, 1:52:13 PM5/8/13
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Article Title: How To Deal With Nonpaying Bidders On Ebay
Author: Jason Griffith
Word Count: 510
Article URL: http://www.isnare.com/?aid=139985&ca=Business+Management
Format: 64cpl
Contact The Author: http://www.isnare.com/eta.php?aid=139985
Easy Publish Tool: http://www.isnare.com/html.php?aid=139985
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Even though it is more a nuisance than anything else, every eBay store owner should know how to properly deal with nonpaying bidders.
Once an eBay buyer has placed and won a bid on your item or clicked on the Buy It Now button and went through the checkout process, they have entered a legally binding transaction with you.
You are legally obligated to deliver the goods as advertised to them and they are legally obligated to fulfill their financial obligations in terms of the purchase transaction.
In rare cases some buyers take a long time to pay or do not pay you at all.
Often these are people who have been taken away by life circumstances such as dealing with a crisis. Sometimes people get buyer's remorse and do not want to go through with the transaction. Some people run into adverse financial circumstances that are outside their control. Lastly, some people are just jokers who troll around on eBay and frivolously bid on things they have no intention of buying.
None of these circumstances excuse bidders from their obligations to complete their financial transaction with you.
The first action you should take is to give the bidder the benefit of the doubt.
Malicious bidders are in such a small minority that you would alienate valuable customers if you treated every nonpaying bidder as a malicious bidder by default.
Contact the bidder by e-mail or telephone and politely remind them of the outstanding payment.
Remember, you are a business person, so always remain professional, courteous, and polite in your communication with the bidder, and always stick to the facts. Do not get emotional about the transaction and do not allow emotions to impair your judgment.
Give the person a reasonable amount of time to respond to your request for payment.
If the person simply forgot about the transaction then it is no big deal. Those people usually pay promptly once reminded.
If the bidder has buyer's remorse you need to use your best judgment. You could force a person to go through with the transaction, but they are likely to activate your refund policies or give you some grief in the future. Usually these people are willing to defray your costs and cancel the transaction.
For people who have run into financial circumstances that make it difficult for them to pay for the item, you could talk to them about payment terms or other arrangements that would be suitable to you both.
As a last resort for the people mentioned above, as well as for the frivolous bidders, you could follow the Non-Paying Buyer process that eBay has put at your disposal.
If a person gets three nonpaying strikes against their eBay ID they are automatically suspended from the eBay site.
Golden rule: Never send the merchandise to the buyer until you have received payment in full.
About The Author: Jason Griffith writes eBay Store reviews for http://www.bestauctionstores.com.
Please use the HTML version of this article at:
http://www.isnare.com/html.php?aid=139985
*********************** ARTICLE END ***********************
- To distribute your articles go to http://www.isnare.com/distribution.php
- For more free-reprint articles go to http://www.isnare.com
Message delivered directly to members of the group:
publish-the...@googlegroups.com
*****************************************************************
Please consider this free-reprint article written by:
Jason Griffith
*****************************
IMPORTANT - Publication/Reprint Terms
- You have permission to publish this article electronically in free-only publications such as a website or an ezine as long as the bylines are included.
- You are not allowed to use this article for commercial purposes. The article should only be reprinted in a publicly accessible website and not in a members-only commercial site.
- You are not allowed to post/reprint this article in any sites/publications that contains or supports hate, violence, porn and warez or any indecent and illegal sites/publications.
- You are not allowed to use this article in UCE (Unsolicited Commercial Email) or SPAM. This article MUST be distributed in an opt-in email list only.
- If you distribute this article in an ezine or newsletter, we ask that you send a copy of the newsletter or ezine that contains the article to http://www.isnare.com/eta.php?aid=139985
- If you post this article in a website/forum/blog, ALL links MUST be set to hyperlinks and we ask that you send a copy of the URL where the article is posted to http://www.isnare.com/eta.php?aid=139985
- We request that you ask permission from the author if you want to publish this article in print.
The role of iSnare.com is only to distribute this article as part of its Article Distribution feature ( http://www.isnare.com/distribution.php ). iSnare.com does NOT own this article, please respect the author's copyright and this publication/reprint terms. If you do not agree to any of these terms, please do not reprint or publish this article.
*****************************
Article Title: How To Deal With Nonpaying Bidders On Ebay
Author: Jason Griffith
Word Count: 510
Article URL: http://www.isnare.com/?aid=139985&ca=Business+Management
Format: 64cpl
Contact The Author: http://www.isnare.com/eta.php?aid=139985
Easy Publish Tool: http://www.isnare.com/html.php?aid=139985
*********************** ARTICLE START ***********************
Even though it is more a nuisance than anything else, every eBay store owner should know how to properly deal with nonpaying bidders.
Once an eBay buyer has placed and won a bid on your item or clicked on the Buy It Now button and went through the checkout process, they have entered a legally binding transaction with you.
You are legally obligated to deliver the goods as advertised to them and they are legally obligated to fulfill their financial obligations in terms of the purchase transaction.
In rare cases some buyers take a long time to pay or do not pay you at all.
Often these are people who have been taken away by life circumstances such as dealing with a crisis. Sometimes people get buyer's remorse and do not want to go through with the transaction. Some people run into adverse financial circumstances that are outside their control. Lastly, some people are just jokers who troll around on eBay and frivolously bid on things they have no intention of buying.
None of these circumstances excuse bidders from their obligations to complete their financial transaction with you.
The first action you should take is to give the bidder the benefit of the doubt.
Malicious bidders are in such a small minority that you would alienate valuable customers if you treated every nonpaying bidder as a malicious bidder by default.
Contact the bidder by e-mail or telephone and politely remind them of the outstanding payment.
Remember, you are a business person, so always remain professional, courteous, and polite in your communication with the bidder, and always stick to the facts. Do not get emotional about the transaction and do not allow emotions to impair your judgment.
Give the person a reasonable amount of time to respond to your request for payment.
If the person simply forgot about the transaction then it is no big deal. Those people usually pay promptly once reminded.
If the bidder has buyer's remorse you need to use your best judgment. You could force a person to go through with the transaction, but they are likely to activate your refund policies or give you some grief in the future. Usually these people are willing to defray your costs and cancel the transaction.
For people who have run into financial circumstances that make it difficult for them to pay for the item, you could talk to them about payment terms or other arrangements that would be suitable to you both.
As a last resort for the people mentioned above, as well as for the frivolous bidders, you could follow the Non-Paying Buyer process that eBay has put at your disposal.
If a person gets three nonpaying strikes against their eBay ID they are automatically suspended from the eBay site.
Golden rule: Never send the merchandise to the buyer until you have received payment in full.
About The Author: Jason Griffith writes eBay Store reviews for http://www.bestauctionstores.com.
Please use the HTML version of this article at:
http://www.isnare.com/html.php?aid=139985
*********************** ARTICLE END ***********************
- To distribute your articles go to http://www.isnare.com/distribution.php
- For more free-reprint articles go to http://www.isnare.com
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