Customer Service Jobs and Job Descriptions
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Loren Yadeski
Apr 21, 2010, 7:25:03 PM4/21/10
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Please consider this free-reprint article written by:
Loren Yadeski
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Article Title: Customer Service Jobs and Job Descriptions
Author: Loren Yadeski
Word Count: 535
Article URL: http://www.isnare.com/?aid=507837&ca=Career
Format: 64cpl
Contact The Author: http://www.isnare.com/eta.php?aid=507837
Easy Publish Tool: http://www.isnare.com/html.php?aid=507837
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One of the most in demand job positions today are those related with customer service since there are a lot of businesses that involve customer service. One of the most important qualifications of any customer service position job is the skill to relate well with people. Apart from this, each job position entails more specific qualifications that one should take note of before applying for any of the positions.
Under the classification of customer service jobs, the following positions are included: receptionist, customer service representative, secretary, supervisor in the customer service department, insurance adjuster, claims examiner and railroad conductor to name a few. Each job position will be briefly described in this article.
The primary responsibility of a receptionist is to welcome the visitors in the office. He will also be responsible in answering and getting messages from phone calls or directing these phone calls to the people needed. It is also a receptionist’s duty to know general information about the company since he is responsible in explaining to customers or clients any thing that they need to know. On one hand, customer service representatives have a responsibility with regards to the relationship or interaction of the clients and the company that they are working for. They are the people who the clients can talk to about their queries, issues or complains about the company or the service and product that the company provides. The manner of communication may be personal, through the internet or the telephone.
A secretary’s responsibility is acting as support of the management or of a particular person from the management with regards to receiving information, keeping the information organized and managing the schedule of his boss. Preparing necessary documents, forwarding important documents to the management and scheduling meetings, travel arrangements and conferences are also part of the secretary’s responsibilities. There is also a supervisor job position which is customer service related if he supervises the customer service department which includes the people under it and the activities within the department. Part of his responsibilities is evaluating the employees’ performance, instructing them of proper ways to do the job and training them appropriately as well.
An insurance adjuster is a job position which has responsibilities of investigating, analyzing and determining liabilities of a company’s insurance. The extent of the said insurance which includes casualty, property damages and personal issues are included in the things that an insurance adjuster should analyze. A claims examiner is related to the insurance adjuster position, although the claim examiner also known as reviewers, as the name suggests, reviews the claims against an insurance company. They have the authority to approve or reject claims or settlements of particular health or life insurance companies.
Lastly, a railroad conductor is similar to a supervisor in the railroad department who handles the performance of the train crew ad the safety of both the crew and the passenger. As mentioned, all these job positions have different qualifications and knowing all the qualifications first which should be included in the job postings of the company or from websites online would prepare you in resume writing or the interview.
About The Author: http://www.bestjobdescriptions.com/
Please use the HTML version of this article at:
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Please consider this free-reprint article written by:
Loren Yadeski
*****************************
IMPORTANT - Publication/Reprint Terms
- You have permission to publish this article electronically in free-only publications such as a website or an ezine as long as the bylines are included.
- You are not allowed to use this article for commercial purposes. The article should only be reprinted in a publicly accessible website and not in a members-only commercial site.
- You are not allowed to post/reprint this article in any sites/publications that contains or supports hate, violence, porn and warez or any indecent and illegal sites/publications.
- You are not allowed to use this article in UCE (Unsolicited Commercial Email) or SPAM. This article MUST be distributed in an opt-in email list only.
- If you distribute this article in an ezine or newsletter, we ask that you send a copy of the newsletter or ezine that contains the article to http://www.isnare.com/eta.php?aid=507837
- If you post this article in a website/forum/blog, ALL links MUST be set to hyperlinks and we ask that you send a copy of the URL where the article is posted to http://www.isnare.com/eta.php?aid=507837
- We request that you ask permission from the author if you want to publish this article in print.
The role of iSnare.com is only to distribute this article as part of its Article Distribution feature ( http://www.isnare.com/distribution.php ). iSnare.com does NOT own this article, please respect the author's copyright and this publication/reprint terms. If you do not agree to any of these terms, please do not reprint or publish this article.
*****************************
Article Title: Customer Service Jobs and Job Descriptions
Author: Loren Yadeski
Word Count: 535
Article URL: http://www.isnare.com/?aid=507837&ca=Career
Format: 64cpl
Contact The Author: http://www.isnare.com/eta.php?aid=507837
Easy Publish Tool: http://www.isnare.com/html.php?aid=507837
*********************** ARTICLE START ***********************
One of the most in demand job positions today are those related with customer service since there are a lot of businesses that involve customer service. One of the most important qualifications of any customer service position job is the skill to relate well with people. Apart from this, each job position entails more specific qualifications that one should take note of before applying for any of the positions.
Under the classification of customer service jobs, the following positions are included: receptionist, customer service representative, secretary, supervisor in the customer service department, insurance adjuster, claims examiner and railroad conductor to name a few. Each job position will be briefly described in this article.
The primary responsibility of a receptionist is to welcome the visitors in the office. He will also be responsible in answering and getting messages from phone calls or directing these phone calls to the people needed. It is also a receptionist’s duty to know general information about the company since he is responsible in explaining to customers or clients any thing that they need to know. On one hand, customer service representatives have a responsibility with regards to the relationship or interaction of the clients and the company that they are working for. They are the people who the clients can talk to about their queries, issues or complains about the company or the service and product that the company provides. The manner of communication may be personal, through the internet or the telephone.
A secretary’s responsibility is acting as support of the management or of a particular person from the management with regards to receiving information, keeping the information organized and managing the schedule of his boss. Preparing necessary documents, forwarding important documents to the management and scheduling meetings, travel arrangements and conferences are also part of the secretary’s responsibilities. There is also a supervisor job position which is customer service related if he supervises the customer service department which includes the people under it and the activities within the department. Part of his responsibilities is evaluating the employees’ performance, instructing them of proper ways to do the job and training them appropriately as well.
An insurance adjuster is a job position which has responsibilities of investigating, analyzing and determining liabilities of a company’s insurance. The extent of the said insurance which includes casualty, property damages and personal issues are included in the things that an insurance adjuster should analyze. A claims examiner is related to the insurance adjuster position, although the claim examiner also known as reviewers, as the name suggests, reviews the claims against an insurance company. They have the authority to approve or reject claims or settlements of particular health or life insurance companies.
Lastly, a railroad conductor is similar to a supervisor in the railroad department who handles the performance of the train crew ad the safety of both the crew and the passenger. As mentioned, all these job positions have different qualifications and knowing all the qualifications first which should be included in the job postings of the company or from websites online would prepare you in resume writing or the interview.
About The Author: http://www.bestjobdescriptions.com/
Please use the HTML version of this article at:
http://www.isnare.com/html.php?aid=507837
*********************** ARTICLE END ***********************
- To distribute your articles go to http://www.isnare.com/distribution.php
- For more free-reprint articles go to http://www.isnare.com --
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