The Best Ways to Recruit Call Center Employees
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Peter Geisheker
May 8, 2013, 3:20:03 AM5/8/13
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Please consider this free-reprint article written by:
Peter Geisheker
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Article Title: The Best Ways to Recruit Call Center Employees
Author: Peter Geisheker
Word Count: 556
Article URL: http://www.isnare.com/?aid=1501818&ca=Jobs
Format: 64cpl
Contact The Author: http://www.isnare.com/eta.php?aid=1501818
Easy Publish Tool: http://www.isnare.com/html.php?aid=1501818
*********************** ARTICLE START ***********************
Call center turnover is an inevitability, as most high volume call centers will have a high turnover rate and so finding the right employees to help you in a fast manner can prove to be very effective when you need to find employees for your call center in a hurry.
In this article we will list a few recruiting processes as well as give you the positive and negatives of each process in order to help fill your call center with qualified individuals that can help you succeed. Before your call center recruiting process is started, nailing down the qualifications that are needed and having a clear definition of the tasks at hand are also important. Also, a tip to help in hiring is to ask those individuals who have been with you the longest and find out what they like best about their job. When you find this information, you will know how to find individuals of similar personality.
Newspaper Call Center Recruiting
Placing an ad in the newspaper used to be the fastest process for call center recruiting. However, because websites online have high traffic, it is now a secondary tactic although it is still needed in your hiring reach to get those who still rely on the paper in order to seek employment. When placing an ad in the newspaper, it is important to be as specific as possible in order to weed out individuals who do not have talents specific to your job. If your position available can be started without extensive training, making a small ad stating this fact will produce a big response. However, if your turnover rate is due to the proficiency in communication, then it is more important to be more specific and have negative qualifiers such as, "Must have, Must be".
Internet Call Center Recruiting
As mentioned, the internet is now the primary way that a company uses to find employees. There are a number of sites such as Monster.com, Careerbuilder.com, CallCenterCareers.com and others that update in real time as new jobs are posted. The advantage that a call center has when posting a job on the internet is that your prospects will have basic computer proficiency if that is required for the position. Posting a job on sites such as Monster.com gives a call center the ability to reach 1000's of prospective individuals who are looking for a job.
When seeking individuals to help you operate a call center, you run the risks of people losing interest in their jobs because it can seem repetitive. The process of losing employees has to do with two factors: 1. They are not right for the job. 2. Something internally is wrong. Finding more individuals who are right for your call center is as easy as profiling the personality characteristics of those who work with you by asking them how the job best fits their personality. Some individuals love repetition while others loathe it.
Another tip is to create incentive programs for performance; this will ensure a forward momentum in your hiring process as well. Saying this, utilizing both real world and internet hiring processes will help you with a quick reach and remember, use negative qualifiers if your attrition rate is high.
About The Author: For more information on recruiting call center employees, please visit http://www.callcentercareers.com.
Please use the HTML version of this article at:
http://www.isnare.com/html.php?aid=1501818
*********************** ARTICLE END ***********************
- To distribute your articles go to http://www.isnare.com/distribution.php
- For more free-reprint articles go to http://www.isnare.com
Message delivered directly to members of the group:
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*****************************************************************
Please consider this free-reprint article written by:
Peter Geisheker
*****************************
IMPORTANT - Publication/Reprint Terms
- You have permission to publish this article electronically in free-only publications such as a website or an ezine as long as the bylines are included.
- You are not allowed to use this article for commercial purposes. The article should only be reprinted in a publicly accessible website and not in a members-only commercial site.
- You are not allowed to post/reprint this article in any sites/publications that contains or supports hate, violence, porn and warez or any indecent and illegal sites/publications.
- You are not allowed to use this article in UCE (Unsolicited Commercial Email) or SPAM. This article MUST be distributed in an opt-in email list only.
- If you distribute this article in an ezine or newsletter, we ask that you send a copy of the newsletter or ezine that contains the article to http://www.isnare.com/eta.php?aid=1501818
- If you post this article in a website/forum/blog, ALL links MUST be set to hyperlinks and we ask that you send a copy of the URL where the article is posted to http://www.isnare.com/eta.php?aid=1501818
- We request that you ask permission from the author if you want to publish this article in print.
The role of iSnare.com is only to distribute this article as part of its Article Distribution feature ( http://www.isnare.com/distribution.php ). iSnare.com does NOT own this article, please respect the author's copyright and this publication/reprint terms. If you do not agree to any of these terms, please do not reprint or publish this article.
*****************************
Article Title: The Best Ways to Recruit Call Center Employees
Author: Peter Geisheker
Word Count: 556
Article URL: http://www.isnare.com/?aid=1501818&ca=Jobs
Format: 64cpl
Contact The Author: http://www.isnare.com/eta.php?aid=1501818
Easy Publish Tool: http://www.isnare.com/html.php?aid=1501818
*********************** ARTICLE START ***********************
Call center turnover is an inevitability, as most high volume call centers will have a high turnover rate and so finding the right employees to help you in a fast manner can prove to be very effective when you need to find employees for your call center in a hurry.
In this article we will list a few recruiting processes as well as give you the positive and negatives of each process in order to help fill your call center with qualified individuals that can help you succeed. Before your call center recruiting process is started, nailing down the qualifications that are needed and having a clear definition of the tasks at hand are also important. Also, a tip to help in hiring is to ask those individuals who have been with you the longest and find out what they like best about their job. When you find this information, you will know how to find individuals of similar personality.
Newspaper Call Center Recruiting
Placing an ad in the newspaper used to be the fastest process for call center recruiting. However, because websites online have high traffic, it is now a secondary tactic although it is still needed in your hiring reach to get those who still rely on the paper in order to seek employment. When placing an ad in the newspaper, it is important to be as specific as possible in order to weed out individuals who do not have talents specific to your job. If your position available can be started without extensive training, making a small ad stating this fact will produce a big response. However, if your turnover rate is due to the proficiency in communication, then it is more important to be more specific and have negative qualifiers such as, "Must have, Must be".
Internet Call Center Recruiting
As mentioned, the internet is now the primary way that a company uses to find employees. There are a number of sites such as Monster.com, Careerbuilder.com, CallCenterCareers.com and others that update in real time as new jobs are posted. The advantage that a call center has when posting a job on the internet is that your prospects will have basic computer proficiency if that is required for the position. Posting a job on sites such as Monster.com gives a call center the ability to reach 1000's of prospective individuals who are looking for a job.
When seeking individuals to help you operate a call center, you run the risks of people losing interest in their jobs because it can seem repetitive. The process of losing employees has to do with two factors: 1. They are not right for the job. 2. Something internally is wrong. Finding more individuals who are right for your call center is as easy as profiling the personality characteristics of those who work with you by asking them how the job best fits their personality. Some individuals love repetition while others loathe it.
Another tip is to create incentive programs for performance; this will ensure a forward momentum in your hiring process as well. Saying this, utilizing both real world and internet hiring processes will help you with a quick reach and remember, use negative qualifiers if your attrition rate is high.
About The Author: For more information on recruiting call center employees, please visit http://www.callcentercareers.com.
Please use the HTML version of this article at:
http://www.isnare.com/html.php?aid=1501818
*********************** ARTICLE END ***********************
- To distribute your articles go to http://www.isnare.com/distribution.php
- For more free-reprint articles go to http://www.isnare.com
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