10 Tips For Better Customer Service
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Emil Stoev
Nov 9, 2014, 12:00:16 PM11/9/14
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Please consider this free-reprint article written by:
Emil Stoev
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Article Title: 10 Tips For Better Customer Service
Author: Emil Stoev
Word Count: 574
Article URL: http://www.isnare.com/?aid=1914617&ca=Business
Format: 64cpl
Contact The Author: http://www.isnare.com/eta.php?aid=1914617
Easy Publish Tool: http://www.isnare.com/html.php?aid=1914617
*********************** ARTICLE START ***********************
The most important things on the company agenda is to get customers, as they are the one and only thing that keeps a company running. When you have already invested in bringing new customer, taking advantage and making them a constant (or at least continual) stream of sales and revenue is the most logical thing.
If you want your business to become more profitable you need to improve your customer service. The better customer service is the more loyal clients you will have.
These are our tips for better customer service that customers will love:
1. Respond immediately!
This is very important. Try following this rule, because your customer have no time to wait for a response, especially when there is a problem for solving. Speed will gain you the customer's trust and respect.
2. Keep your promises!
Always do what you promised to do. Otherwise you will lose your customer trust and gaining it back will be much harder to achieve. The only way for a customer to become loyal is by keeping your word.
3. Give more than expected!
Do an extra service for your customer, send a birthday card, a thank you note. Bring your customer closer to you and and his loyalty will be granted.
4. Search for a feedback!
If there was a problem that a customer needed help with solving it and you provided that help, make sure that he is satisfied with the result. Do not stop providing assistance to your customer until he say he is satisfied.
5. Put yourself in their shoes!
If you want to evaluate your customer service you need to put yourself as a customer and see if you will be satisfied with the service you provide. If the answer is no then you will need improvement. Find your weak spots and fix them.
6. Make customers feel important and appreciated!
Be polite, always thank your customer for contacting you, use his name and treat him with respect. Make your customer feel comfortable communicating with you.
7. Listen to your customers!
Find out what your customer want and provide it. Don't assume you know what he want, but pay attention to what he say. Your customer may have interesting ideas even if he is not an expert.
8. Don't make excuses!
If problem occur don't blame it on the customer, the circumstances or something else. Just admit it and find a way of solving it, provide the needed help or assistance.
9. Make sure you pick the right employees for customer service!
To provide the best customer service you will need the right person for this difficult task. Select your employees carefully and provide them with the proper training.
10. If you want to know exactly how good your company is, ask your customers!
Find as many ways to get that kind of feedback as you can. Ask if they are satisfied or not, what can you improve and do better. Be thankful for their answers.
Customer service is a matter that changes and evolves every single day and if you, as a customer service manager, are not on top of things you might get left behind, which is bad for both you and your company.
About The Author: Emil is a programmer, geek and traveller and writes about technology, gadgets, code, the web. He helps businesses streamline their support with the eStreamDesk online helpdesk software - http://www.estreamdesk.com
Please use the HTML version of this article at:
http://www.isnare.com/html.php?aid=1914617
*********************** ARTICLE END ***********************
- To distribute your articles go to http://www.isnare.com/distribution.php
- For more free-reprint articles go to http://www.isnare.com
Message delivered directly to members of the group:
publish-the...@googlegroups.com
*****************************************************************
Please consider this free-reprint article written by:
Emil Stoev
*****************************
IMPORTANT - Publication/Reprint Terms
- You have permission to publish this article electronically in free-only publications such as a website or an ezine as long as the bylines are included.
- You are not allowed to use this article for commercial purposes. The article should only be reprinted in a publicly accessible website and not in a members-only commercial site.
- You are not allowed to post/reprint this article in any sites/publications that contains or supports hate, violence, porn and warez or any indecent and illegal sites/publications.
- You are not allowed to use this article in UCE (Unsolicited Commercial Email) or SPAM. This article MUST be distributed in an opt-in email list only.
- If you distribute this article in an ezine or newsletter, we ask that you send a copy of the newsletter or ezine that contains the article to http://www.isnare.com/eta.php?aid=1914617
- If you post this article in a website/forum/blog, ALL links MUST be set to hyperlinks and we ask that you send a copy of the URL where the article is posted to http://www.isnare.com/eta.php?aid=1914617
- We request that you ask permission from the author if you want to publish this article in print.
The role of iSnare.com is only to distribute this article as part of its Article Distribution feature ( http://www.isnare.com/distribution.php ). iSnare.com does NOT own this article, please respect the author's copyright and this publication/reprint terms. If you do not agree to any of these terms, please do not reprint or publish this article.
*****************************
Article Title: 10 Tips For Better Customer Service
Author: Emil Stoev
Word Count: 574
Article URL: http://www.isnare.com/?aid=1914617&ca=Business
Format: 64cpl
Contact The Author: http://www.isnare.com/eta.php?aid=1914617
Easy Publish Tool: http://www.isnare.com/html.php?aid=1914617
*********************** ARTICLE START ***********************
The most important things on the company agenda is to get customers, as they are the one and only thing that keeps a company running. When you have already invested in bringing new customer, taking advantage and making them a constant (or at least continual) stream of sales and revenue is the most logical thing.
If you want your business to become more profitable you need to improve your customer service. The better customer service is the more loyal clients you will have.
These are our tips for better customer service that customers will love:
1. Respond immediately!
This is very important. Try following this rule, because your customer have no time to wait for a response, especially when there is a problem for solving. Speed will gain you the customer's trust and respect.
2. Keep your promises!
Always do what you promised to do. Otherwise you will lose your customer trust and gaining it back will be much harder to achieve. The only way for a customer to become loyal is by keeping your word.
3. Give more than expected!
Do an extra service for your customer, send a birthday card, a thank you note. Bring your customer closer to you and and his loyalty will be granted.
4. Search for a feedback!
If there was a problem that a customer needed help with solving it and you provided that help, make sure that he is satisfied with the result. Do not stop providing assistance to your customer until he say he is satisfied.
5. Put yourself in their shoes!
If you want to evaluate your customer service you need to put yourself as a customer and see if you will be satisfied with the service you provide. If the answer is no then you will need improvement. Find your weak spots and fix them.
6. Make customers feel important and appreciated!
Be polite, always thank your customer for contacting you, use his name and treat him with respect. Make your customer feel comfortable communicating with you.
7. Listen to your customers!
Find out what your customer want and provide it. Don't assume you know what he want, but pay attention to what he say. Your customer may have interesting ideas even if he is not an expert.
8. Don't make excuses!
If problem occur don't blame it on the customer, the circumstances or something else. Just admit it and find a way of solving it, provide the needed help or assistance.
9. Make sure you pick the right employees for customer service!
To provide the best customer service you will need the right person for this difficult task. Select your employees carefully and provide them with the proper training.
10. If you want to know exactly how good your company is, ask your customers!
Find as many ways to get that kind of feedback as you can. Ask if they are satisfied or not, what can you improve and do better. Be thankful for their answers.
Customer service is a matter that changes and evolves every single day and if you, as a customer service manager, are not on top of things you might get left behind, which is bad for both you and your company.
About The Author: Emil is a programmer, geek and traveller and writes about technology, gadgets, code, the web. He helps businesses streamline their support with the eStreamDesk online helpdesk software - http://www.estreamdesk.com
Please use the HTML version of this article at:
http://www.isnare.com/html.php?aid=1914617
*********************** ARTICLE END ***********************
- To distribute your articles go to http://www.isnare.com/distribution.php
- For more free-reprint articles go to http://www.isnare.com
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