Cannot Search on E-mail Subscriber Addresses

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Kitchen Parade

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Jun 19, 2009, 2:50:48 PM6/19/09
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Beginning in February 2009, e-mail addresses with certain extensions
do not get (or perhaps do not reliably get) an unsubscribe link in
their e-mail messages. (This was reported here
http://groups.google.com/group/publicity-tools/browse_thread/thread/fb9ff1d7ea162227/14a819de51723a2b#14a819de51723a2b
but Google/FeedBurner has not fixed.) The extensions I have identified
are @yahoo.com, @msn.com and now @att.com.

It was a pain but when a reader asked to be unsubscribed (and couldn't
do it themselves) I was able to manually search on the address within
FeedBurner's Manage E-mail Subscriber functions and manually delete.

<strong>Now the search function no longer works</strong> either. If my
sites had a handful of e-mail subscribers, no problem. But the two
sites have several thousand e-mail readers and scrolling through page
after page simply isn't workable.

FeedBurner, please fix this.

Kate Benjamin

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Jun 19, 2009, 10:48:11 PM6/19/09
to FeedBurner Help Group - Publicity Tools
I'm having the same problem! Please help.



On Jun 19, 11:50 am, Kitchen Parade wrote:
> Beginning in February 2009, e-mail addresses with certain extensions
> do not get (or perhaps do not reliably get) an unsubscribe link in
> their e-mail messages. (This was reported herehttp://groups.google.com/group/publicity-tools/browse_thread/thread/f...

cressley

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Jun 20, 2009, 5:48:51 AM6/20/09
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Same problem here, I need to re-activate some subscriptions as a few
members are emailing and requesting this. My hands are tied until this
is done (I have thousands of email subs, too many to go through
manually).

Kitchen Parade

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Jun 23, 2009, 5:19:18 PM6/23/09
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FeedBurner -- this is obviously not an isolated problem. The problem
continues.

DocWok

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Jul 1, 2009, 8:37:59 PM7/1/09
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Same here.

With 10,000+ non-English speaking subscribers, I wonder how I'll
manage if someone asks me to unsubscribe them.

DocWok

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Jul 3, 2009, 1:49:49 PM7/3/09
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Well, it's me again. Apparently someone has heard us. Things seem to
have normalized - the Search Address feature is funcional again in my
Feedburner account. Thank you, FeedBurner!
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