Website not resolving by google, but is by others

[tjarr...@gmail.com]

Hi 

mali-interest-hub.com can be resolved by a number of open resolvers, but not by google.  This is causing an issue for some of our business users who need access to the site and our proxy servers only use google DNS.

Here are some outputs of successful non-google tests:

C:\Users\tarrandale.ARTS>nslookup -debug mali-interest-hub.com. 4.2.2.1

------------

Got answer:

    HEADER:

        opcode = QUERY, id = 1, rcode = NOERROR

        header flags:  response, want recursion, recursion avail.

        questions = 1,  answers = 1,  authority records = 0,  additional = 0

    QUESTIONS:

        1.2.2.4.in-addr.arpa, type = PTR, class = IN

    ANSWERS:

    ->  1.2.2.4.in-addr.arpa

        name = a.resolvers.level3.net

        ttl = 82812 (23 hours 12 secs)

------------

Server:  a.resolvers.level3.net

Address:  4.2.2.1

------------

Got answer:

    HEADER:

        opcode = QUERY, id = 2, rcode = NOERROR

        header flags:  response, want recursion, recursion avail.

        questions = 1,  answers = 1,  authority records = 0,  additional = 0

    QUESTIONS:

        mali-interest-hub.com, type = A, class = IN

    ANSWERS:

    ->  mali-interest-hub.com

        internet address = 185.38.44.179

        ttl = 14400 (4 hours)

------------

Non-authoritative answer:

------------

Got answer:

    HEADER:

        opcode = QUERY, id = 3, rcode = NOERROR

        header flags:  response, want recursion, recursion avail.

        questions = 1,  answers = 0,  authority records = 1,  additional = 0

    QUESTIONS:

        mali-interest-hub.com, type = AAAA, class = IN

    AUTHORITY RECORDS:

    ->  mali-interest-hub.com

        ttl = 86400 (1 day)

        primary name server = ns1.thehostelry.net

        responsible mail addr = admin.thewebhostserver.com

        serial  = 2544798820

        refresh = 3600 (1 hour)

        retry   = 7200 (2 hours)

        expire  = 1209600 (14 days)

        default TTL = 86400 (1 day)

------------

Name:    mali-interest-hub.com

Address:  185.38.44.179

---------------------------------------------------------------------------------------------------------------------------------------------------

Here is the google test:

C:\Users\tarrandale.ARTS>nslookup -debug mali-interest-hub.com. 8.8.8.8

------------

Got answer:

    HEADER:

        opcode = QUERY, id = 1, rcode = NOERROR

        header flags:  response, want recursion, recursion avail.

        questions = 1,  answers = 1,  authority records = 0,  additional = 0

    QUESTIONS:

        8.8.8.8.in-addr.arpa, type = PTR, class = IN

    ANSWERS:

    ->  8.8.8.8.in-addr.arpa

        name = google-public-dns-a.google.com

        ttl = 21599 (5 hours 59 mins 59 secs)

------------

Server:  google-public-dns-a.google.com

Address:  8.8.8.8

DNS request timed out.

    timeout was 2 seconds.

timeout (2 secs)

DNS request timed out.

    timeout was 2 seconds.

timeout (2 secs)

*** Request to google-public-dns-a.google.com timed-out

[Alex Dupuy]

Our resolvers (especially in Chile, Singapore, and Taiwan) are not getting timely responses from your name servers, which appear to be hosted on Linode VMs:

$ nsips mali-interest-hub.com

ns1.thehostelry.net  14399 A    178.79.134.103 ; li190-103.members.linode.com [AS63949]

ns2.thehostelry.net  14399 A    139.162.185.132 ; li1502-132.members.linode.com [AS63949]

ns3.thehostelry.net  14399 A    178.79.142.26 ; li198-26.members.linode.com [AS63949]

ns4.thehostelry.net  14399 A    173.255.228.168 ; li238-168.members.linode.com [AS63949]

Especially since these are all located on a single AS, routing issues could be a single point of failure for your DNS. I strongly recommend that you arrange for secondary DNS coverage from another DNS hosting service, there are several free secondary DNS services, both Hurricane Electric and NS1 are quite good see https://www.keycdn.com/blog/best-free-dns-hosting-providers.