Interval Reports Not Working

[Keith]

I have Prey loaded on an Android tablet. I have a Pro Account and the prey software was loaded last week so it is up to date.

This Android tablet is now in the field and I want to receive reports every 30 minutes on it's location so it is set to Missing.

Unfortunately, Prey does not send me reports every 30 minutes. It ONLY sends a report if I use the On Demand function - THAT IS NOT GOOD!

Why does prey not send interval reports for this device?

[Drew Reece]

Have you enabled reports in the 'information to gather' on the control panel?
Does sending the activation SMS have any effect?
Are you sure the device in question has a network connection - 3G or wifi?
Is the device in question moving around? Location changes may prompt Prey into running.

Check the logs with catlog, search for com.prey & see if any messages indicate it is crashing etc.

When you change from 'on demand' to 'interval' the device will need to check in to get this instruction change, so wait for at least 2 cycles before assuming it isn't working.

Drew

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[Keith]

Drew,

Thanks for the response - sorry for the delay. Answers are below:

Have you enabled reports in the 'information to gather' on the control panel? Yes, Both Geo and Network Reports are set to Yes

Does sending the activation SMS have any effect? I have sent the SMS but it does not seem to have had an effect.

Are you sure the device in question has a network connection - 3G or wifi? The device has a wifi - I know this because it works when I Demand a report.

Is the device in question moving around? Yes

Check the logs with catlog, search for com.prey & see if any messages indicate it is crashing etc. - The device is remote nd I have not been able to do this.

Let me know what I can do to make this work.

Thanks,

Keith

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