plivo cannot access a file

[Dhairya Vora]

Hi group,
I am recording a file using rtmp from php-server. Then I am putting the recorded file to plivo-server using ftp user user1.
Now plivo is unable to play the file.

Any help?

Thanks,
Dhairya

[Venky]

Please check encoding of the file along with FS logs.

Regards

Venky

[Dhairya Vora]

Thanks Venky.

The file which I put on plivo-server is having permission 600 and owner of the file is "user1". Should plivo be able to play this file ?

-Dhairya

[Mike]

You must have permissions 644 or more.
With 600, only user1 can read/write file

Note that the file must be in same server as Freeswitch server .
Check Freeswitch logs too .

[Dhairya Vora]

Hi,
File was on same server only.
and permission 644 solved the problem.
Thanks a lot.