Issue Trackers

[Richard Wharton]

Hi All,

I've just joined a new company, we're a small but growing team and I'm about to enhance the development environment and create some new dev/build processes (it's time to flex my phpnw12 enhanced muscle and shoot the smelephpant ;-). 

We're almost entirely PHP, informally agile, delivering SAAS.  

Item number one on the list, is to get setup with an issue tracker. I generally have an opinion on everything, but I haven't used any particular issue tracker extensively.

What are people liking, Jira, YouTrack, something else?

What features should I be looking for? We use phpStorm so native\solid-plugin integration here is a plus. I'm also planning on using mercurial, I don't know if there is any interop between trackers and vcs's?

I think we have a requirement of using a self hosted solution rather than a service, is there anything majorly impressive found in the hosted-only solutions but not the others?

Any opinions or pointers will be greatly appreciated.

-Rich.

[Barry Carlyon]

You might want to look at Codebase (http://www.codebasehq.com/).

They do issue tracking. As well as project tracking

(And time tracking)

You can configure it to allow tickets to be updated from email to.

They support Mercurial hosting.

And when you do commits, you can tag/update tickets from the commit message which is quite handy.

They offer a 15 day free trial.

I use it both for personal and work.

They also have a pretty decent API so you can pull/push ticket/project information if you want to fudge about!

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[Jon Spriggs]

I keep meaning to give this a try: http://gitlab.org/

It's a clone of github, kinda.

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[jimbobb...@googlemail.com]

Hi Rich,

I recommend MantisBT. It has good links with Subversion and git. See http://www.mantisbt.org/

There is also a hosted option, it easy to adapt, there is some good documentation and best of all it's written in PHP.

It's a joy to use.Oh, and it's free

I hope that answers all your prayers!

Have a great weekend.

Cheers,
Jim

[Ken Guest]

I tend towards using mantis, and have a local install of same for personal projects. Though it is web based there is a SOAP api for it and I tend to use it now via a command line tool that I've written specifically to that end.

For work, we use pivotaltracker - https://www.pivotaltracker.com/ which is fine enough.

As far as I know, they both work with phpstorm.

Ken

On Thu, May 16, 2013 at 7:49 PM, Richard Wharton <r.g.w...@gmail.com> wrote:

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[Ashley Hindle]

We use redmine hosted on one of our servers. We've gone through lots of different ones (Basecamp, Pivotal, Projectpier, Asana).

Regards,
Ashley

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Smellynose Ltd – Registered Office 17 FY5 3PA – Company number 07124104

[Philip Norton]

I put this together a few weeks ago when looking at issue trackers. We use Drupal a lot so I ideally wanted something that was self hosted and that I could modify using our companies skill set, which is why there are a few Drupal items there.

https://docs.google.com/spreadsheet/ccc?key=0AmOpC4Pg41ZFdG5CbWo4V1plR0lDWFVwdUV2b0NJUUE&usp=sharing

We also intended (at some point down the line) of giving our clients access to the system, and as such UI was an important consideration.

Should I give everyone access?

Phil

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[Janis Horsts]

Add UI focused bug tracking system http://www.bugherd.com/ to the list. Fits the bill for digital agencies and if stakeholders are really picky. Clients like it.

The weakest point of bug tracking or project management systems is… human being. If it's not kept up to date it gets covered in multilayer dust that nobody wants to touch.

I use(d) many bug tracking systems, but have no any preference. I value more if people use it in the first place.

Ian

[Neil Bellamy]

Hi

The solution must improve the team's day. If an issue tracker doesn't
do what you do, you can sometimes improve your process by understanding why.

For team work, Jira with the Greenhopper plugin means additional admin,
organisation and formalisation of workflow but you gain a tool that
lines up well with Scrum.

phpStorm integrates with Jira (and other things) nicely, but not all
work is in the IDE so I like to have the Almworks Jira client to hand
because it's faster than the web interface.

The Atlassian hosted Jira gets you fast access to new features.

For solo missions I use Pivotal Tracker because it's very easy to
explain to a client what I'm doing with it and how that benefits them.

You could do worse than shortlist a few and try them out.

Happy organising !
Neil

[Richard Wharton]

Thanks for the awesome responses!

I think I've just lost my weekend, I will definitely be checking out all the suggestions.

Once I have my shortlist, it will most likely come down to which is the most pleasant to use.

I definitely agree with Ian on the 'human factor'. I also need to do some reading on setting guidelines for how the system is used (perspective of issue descriptions etc), anything that improves ease-of-use without creating unnecessary rigidity.

I'm not sure if I'll be able to get around the 'self-hosted' requirement. At this point I don't know whether this is an 'opinion based policy', or a regulation based policy, the sector we're in has quite a lot of regulations regarding where in the world data is stored and under whose control etc.

I'm looking forward to the increased head-space once all the issues and plans are properly managed rather than 'noted'. I may even take back my evenings :)

-Rich

[Mike Smith]

Hi,

Sorry to hijack this thread however I have a question about activeCollab that I believe would be relevant to the OP. I've taken a look and this seems to offer many features that would be relevant, does anyone here have experience with this / actively using it? It seems to be quite intuitive and unlike some of the other solutions it's a one-off fee as opposed to paying monthly.

Thanks
Mike