99 - A for Effort
Sam...@gmail.com
Ninety Nine
Deptford Mall
Deptford, New Jersey
With the knowledge that 99's website identified items containing
gluten, I went there with high hopes with some girlfriends of mine. I
had identified some menu items beforehand I was interested in trying,
and when the waitress came to take my order I explained my food
allergies. She did the wonderful thing and went to double check with
the manager who came out to talk to me with two copies of the printed
out Nutrition/Allergy list (one of which he left with me). He helped
me identify them as gluten free and told me to ask for him if I had
any questions. So I ordered, with strict instructions that the biscuit
that came with my meal should not be on my plate.
Well, the food came out and low and behold there was my biscuit...
touching my salmon. So I politely sent it back with the person who
brought it out and when our waitress came to check up on us, she was
absolutely devastated that they messed it up. She swore up and down
that she put 'no biscuit' and they just didn't listen to her.
Unfortunately, I didn't get my Gluten Free meal until my friends had
finished eating. But the waitress felt so bad that she actually took
my meal off the bill.
While I wasn't too impressed with the meal itself and the delay in
getting my meal was disheartening, the staff did really care and it
showed. I'd be happy to go back there again and give them another try.