One other soltion is for people who have problems with Don Allen (or any car dealership) to call the Better Business Bureau and register a complaint. This has two effects:
1. The complaint does get back to Don Allen so they know they have annoyed someone enough and in such a way that it is now part of the public record.
2. Many of us, before making a major purchase from a company with which we haven't dealt before, call the Better Business Bureau first, to make sure there aren't lots of complaints on file. We can then see the complaint, and presumably decide against using Don Allen. (This is why Don Allen knowing about the complaint is important: they know it keeps at least some people from buying from them.)
****************************************************************** Jim Mann jm...@transarc.com
Transarc Corporation The Gulf Tower, 707 Grant Street Pittsburgh, PA 15219 (412) 338-4442
"Baseball has a bullpen coach blowing bubble gum with his cap turned around backward while leaning on a fungo bat; football has a defensive coordinator in a satin jacket with a headset and a clipboard." -- Tom Boswell, "99 Reasons Why Baseball Is Better than Football"
In <2rh82g$...@usenet.srv.cis.pitt.edu> broad...@neurocog.lrdc.pitt.edu (Bill Broadley) writes:
>Seems like a bunch of people in the market should go to Don Allens to >look at cars and say: > "I'll buy this car but not from you, because you guys have a terrible > reputation on the net" >God forbid they might even change...
A friend of mine and I are looking at cars in the future, I guess we'll have to do our civic duty and try this out :) Perhaps in the future, this will be the power of the net, corporations can get instant feedback on their public image. But, ominously, underwhat circumstances could a corporation try to use legal means to supress such discussion? Could they sue for libel etc? Ari -- Aritomo Shinozaki Office: (412)-624-9016 Department of Physics and Astronomy a...@minerva.phyast.pitt.edu University of Pittsburgh Pittsburgh, PA 15260
>so you can't return the car. After I bought car, it took the dealer >about 4 months to get the manual for the card. To make a long story >short, I still have other problems with the car. As a matter of fact my >car is in the shop right now for starting problems.
>"Is this why they tell us to buy AMERICAN products!!!?"
>Kaveh
Heh heh heh Buy a Ford! -- (\/|//_/ ,/ ` ``^^`---~~^^~`-. /^``''--.,~ / ` )_ Team Mustang `~__)^"""" Andy Dokmanovich (_,/'` `\ |^^ a...@po.cwru.edu
Well, I took my car to another dealer and they fixed the problem but only for half a day. I was driving my car and I hear this popping noise which has the same problem starting again. I called GM again and they don't give a &%$# about it. So keep in mind that If you buy GM cars you are going to be in a lot of trouble. If you don't have any problems now you will as soon as that 36000 miles is on your car.
I called GM about my car problems and they told me to take the car in for the 20th time for the same problem. Are there any rules or regulations that I can check into and get my car problems resolved?
Bevis and Butthead seem to be more responsible than the car dealer and GM put together.
In article <EhsVth600iV8A2z...@andrew.cmu.edu>, Kaveh Farshchi <kf...@andrew.cmu.edu> wrote:
>I called GM about my car problems and they told me to take the car in >for the 20th time for the same problem. Are there any rules or >regulations that I can check into and get my car problems resolved?
If memory serves, there is a 3 chance window for a dealer to fix a problem with a new car before the PA lemon law gets invoked. However, I am lacking at the moment of what the commonwealth's definition of `new` is. Anyone remember...?
>Bevis and Butthead seem to be more responsible than the car dealer and >GM put together.
Well that goes without saying when GM is involved... -- Ack! Creek, not creek; Pop not soda; Car needs washed...
I have checked with the Consumer Protection office on Lemon Law rules, here's what applies;
Under the law the manufacturer must at no cost to the buyer repair or correct any defect which occurs within one year after delivery, or 12000 miles of use, or the term of the manufacturer's express warranty, whichever comes first. If the defect cannot be repaired after 3 attempts, or if the vehicle is out of service for a total of 30 calender days for repair, you may be eligible for a replacement vehicle or the refund of the purchase price, less a limited allowance for use.
Anyway, It looks like my case falls under the Lemon Law. Unfortunately, the stupid regulations are going to take a long time before they do anything. When and If they try to help me, it will be too late.
> >Bevis and Butthead seem to be more responsible than the car dealer and > >GM put together.
> Well that goes without saying when GM is involved...
But GM also makes Saturns, and everyone who I know or have talked to who has purchased a Saturn has been pleased with the car, the dealership, the service, and so forth.
****************************************************************** Jim Mann jm...@transarc.com
Transarc Corporation The Gulf Tower, 707 Grant Street, Pittsburgh, PA 15219 (412) 338-4442
Football players, somewhere back in their phylogenic development, learned how to talk like football coaches. ("Our goals this week were to contain Dickerson and control the line of scrimmage.") Baseball players say things like, "This pitcher's so bad that when he comes in, the grounds crew drags the warning track." -- Tom Boswell, "99 Reasons Why Baseball Is Better than Football"
In article <0htS3j6SMUE304a...@transarc.com>, <Jim_M...@transarc.com> wrote: >a...@clark.net (Eric S. Hvozda) writes: >> >Bevis and Butthead seem to be more responsible than the car dealer and >> >GM put together.
>> Well that goes without saying when GM is involved...
>But GM also makes Saturns, and everyone who I know or have talked to >who has purchased a Saturn has been pleased with the car, the >dealership, the service, and so forth.
Ok, you got me. :-)
It is true that GM does make Saturn. However, the Saturn line is not developed the same as the rest of GM vehicles via soemthing called `design chimneys`. There was quite an interesting article a few years ago outlining how GM designs the majority of their vehicles and how these chimneys make the process slow and quality-phobic by its very nature. The article was in either Popular Science or an ASME journal. I'll look around for it... -- Ack! Creek, not creek; Pop not soda; Car needs washed...
Well, it looks like I've been screwed. I have talked to the consumer Protection Office and they told me that they can not help since they do not deal with the Lemon law. Why did they wait for a week and asked me to fill out all the papers and complaint forms if they can't help? The next thing they told me was to call BBB so I called them and got a message that they were moving. I called BBB a couple of days later and got a tape recorder which said that, if I have a complaint I should mail them a self stamped envelope requesting for one and so on. Anyway, I don't think I would be able to return the card or fix the problems.
Take my advise and don't buy an American car, if you don't belive me buy one and have fun.
> Take my advise and don't buy an American car, if you don't belive me buy > one and have fun.
This is a silly overgeneralization. You are angry at a particular dealer (who, by the way, also sells Mazdas) and you generalize your statement to all American cars. Some car companies and some dealers are awful (I'll never again deal with Baum Boulevard Dodge), some are very good. Some of the awful ones sell American cars, but some also sell other types. (One of the worst car horror stories I ever heard invovled a Toyoto dealership.)
****************************************************************** Jim Mann jm...@transarc.com
Transarc Corporation The Gulf Tower, 707 Grant Street, Pittsburgh, PA 15219 (412) 338-4442
Baseball has no penalties at all. A home run is a home run. You cheer. In football, on a score, you look for flags. If there's one, who's it on? When can we cheer? Football acts can all be repealed. Baseball acts stand forever. -- Tom Boswell, "99 Reasons Why Baseball Is Better than Football"
In article <IhvTvAuSMUE30pw...@transarc.com>, <Jim_M...@transarc.com> wrote: >Kaveh Farshchi <kf...@andrew.cmu.edu> writes:
>> Take my advise and don't buy an American car, if you don't belive me buy >> one and have fun.
>This is a silly overgeneralization. You are angry at a particular >dealer (who, by the way, also sells Mazdas) and you generalize your >statement to all American cars.
Jim is right. In general, the manufacturer has far less to do with your relationship with a dealership than the dealer itself. To offer a counterexample, I bought my new Z28 Camaro from a GM dealership (Castriota from Mark Kamovitch) and had an excellent experience. Mark was extremely laid-back and non-pushy, the price was right and two (very fun!) months later I still love the car.
Just my $.02.
jeanette-
-- "I may not have a heart of gold, but I *do* have a lead foot."
As a consumer I have every right to complain about the way any company deals with their customers. Since I paid for the car I expect good and prompt service.
Kaveh Farshchi <kf...@andrew.cmu.edu> writes: > As a consumer I have every right to complain about the way any company > deals with their customers. Since I paid for the car I expect good and > prompt service.
Of course you do. But what you did was say that "My dealer, who sells American cars, is awful. Therefore, nobody should by an American car, from any dealer."
I agree about "Don't buy from Don Allen." I've heard several bad stories about them. But there are many good American car dealers (and a number of bad foreign car dealers).
****************************************************************** Jim Mann jm...@transarc.com
Transarc Corporation The Gulf Tower, 707 Grant Street, Pittsburgh, PA 15219 (412) 338-4442
Football coaches talk about character, gut checks, intensity and reckless abandon. Tommy Lasorda said, "Managing is like holding a dove in your hand. Squeeze too hard and you kill it; not hard enough and it flies away." -- Tom Boswell, "99 Reasons Why Baseball Is Better than Football"
