JIRA / Confluence down?

[Achim Nierbeck]

Hi guys, 

it looks like jira and confluence are down. Though I'm not sure it's not our "redirect" server?

regards, Achim 

--

Apache Karaf <http://karaf.apache.org/> Committer & PMC
OPS4J Pax Web <http://wiki.ops4j.org/display/paxweb/Pax+Web/> Committer & Project Lead
OPS4J Pax for Vaadin <http://team.ops4j.org/wiki/display/PAXVAADIN/Home> Commiter & Project Lead
blog <http://notizblog.nierbeck.de/>

[Toni Menzel]

Its Atlassian: https://ops4j1.jira.com/secure/Dashboard.jspa

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[Harald Wellmann]

JIRA is up again, but the team.ops4j.org alias no longer works.

Atlassian seem to have upgraded our instance from JIRA Studio to
OnDemand without prior notice.

I've contacted Atlassian support...

Cheers,
Harald

[Toni Menzel]

wow.. that would be pretty bad

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[Achim Nierbeck]

hmm, the jira looks better confluence is not working at all, all links are gone. 

That's not a nice way of migrating. 

I would have expected that the "flows" through the wiki still would work but the links don't work at all it's real hard to navigate somwhere ... 

a real bummer ...

2013/3/19 Toni Menzel <toni....@rebaze.com>

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[Harald Wellmann]

See below for an update from Atlassian - sounds like Big Trouble :-(

Peter, did you receive any notice about a coming platform upgrade?

Cheers,
Harald

=========

I need to speak with the Product Management team once they arrive for
the day in Sydney, to find out the history here for your specific
account. However, all studio instances were automatically migrated to
OnDemand at the end of 2012 as the physical data center for Studio was
shutdown. All of this should have been properly communicated with the
technical contact on your account, Peter Neubauer. I will talk with the
PM staff, and get back to you once they are in - feel free to let me
know if you have any questions before then.

[Achim Nierbeck]

no good ... 

looks like we need to go over every single page again?

2013/3/19 Harald Wellmann <hwellm...@gmail.com>

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[Harald Wellmann]

Don't panic - at least not yet... I hope they'll revert our site.

[Achim Nierbeck]

sorry forgot to bring my towel :D

2013/3/19 Harald Wellmann <hwellm...@gmail.com>

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[Niclas Hedhman]

It kind of feels similar to the Qi4j's bout with SiteVision, that we
ran fo rthe first couple of years. Migration pain and powerless over
our own destiny.

Making the choice of going to AsciiDoc plain text editing and
statically generated website was a GREAT CHOICE. Hosted by GitHub.
Documentation near the code. Code snippet in docs are extracted from
testcases, so they are compiling. Maintaining history of documentation
that matches the version you are using, and much more. Nowadays I
think it is insane to use anything else...

http://www.qi4j.org

I recommend that you guys look into this option as well.


Cheers
Niclas

On Wed, Mar 20, 2013 at 4:32 AM, Achim Nierbeck <bcan...@googlemail.com> wrote:
> no good ...
> looks like we need to go over every single page again?
>
>
>
>
> 2013/3/19 Harald Wellmann <hwellm...@gmail.com>
>>
>> See below for an update from Atlassian - sounds like Big Trouble :-(
>>
>> Peter, did you receive any notice about a coming platform upgrade?
>>
>> Cheers,
>> Harald
>>
>> =========
>>
>> I need to speak with the Product Management team once they arrive for the
>> day in Sydney, to find out the history here for your specific account.
>> However, all studio instances were automatically migrated to OnDemand at the
>> end of 2012 as the physical data center for Studio was shutdown. All of
>> this should have been properly communicated with the technical contact on
>> your account, Peter Neubauer. I will talk with the PM staff, and get back
>> to you once they are in - feel free to let me know if you have any questions
>> before then.
>>
>>
>>
>>
>> --
>> You received this message because you are subscribed to the Google Groups
>> "OPS4J Infrastructure" group.
>> To unsubscribe from this group and stop receiving emails from it, send an

>> email to ops4j-infra...@googlegroups.com.

>> For more options, visit https://groups.google.com/groups/opt_out.
>>
>>
>
>
>
> --
>
> Apache Karaf <http://karaf.apache.org/> Committer & PMC
> OPS4J Pax Web <http://wiki.ops4j.org/display/paxweb/Pax+Web/> Committer &
> Project Lead
> OPS4J Pax for Vaadin <http://team.ops4j.org/wiki/display/PAXVAADIN/Home>
> Commiter & Project Lead
> blog <http://notizblog.nierbeck.de/>
>

> --
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> "OPS4J Infrastructure" group.
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>
>



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http://www.qi4j.org - New Energy for Java

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[Harald Wellmann]

Latest statement from Atlassian below. WDYT?

Cheers,
Harald
===========

Hi Harald,
The only contact we have for ops4j1.jira.com is Peter Neubauer
(pe...@neubauer.se), whom we have attempted to contact many times
since the end-of-life of JIRA Studio was announced in October 2011.
The [Atlassian user
agreement|http://www.atlassian.com/end-user-agreement/] (see section
4.1) requires keeping one's account contact information up to date for
precisely this reason.

At this point you have two options:
1. You may continue to use Atlassian OnDemand free of charge, as is.
2. We will provide compatible backups of your JIRA Studio data for you
to use in a whatever manner you wish.
To pursue option 2, you must let me know in the next 24 hours so we
can proceed with creating backups from the old instance.

[Achim Nierbeck]

Hi Harald,

I think it would be best to start with a backup first.
After that we should try to find out how our content can be migrated so we have some navigable documentation. After that let's start trying to get our ops4j redirect stuff working again. I'm Sure after migrating we have some more time to think and work on a migration to ascii scenario.

Regards, Achim

P.S. I think we need to bring along some towels :-)

sent from mobile device

[Harald Wellmann]

We may try to set up a reverse proxy team.ops4j.org -> ops4j1.jira.com
like we did for ci.ops4j.org on the Rebaze server. I won't have time
to look into that before 18:30 GMT+1, and I only have an hour to spare
tonight - anyone else?

This would at least make our URLs work again. I've asked Atlassian if
they can set the whole site to read-only, while we think about an
update/migration scenario.

Assuming we can fix the URLs on our own, it might be viable to
continue using the "up"graded JIRA OnDemand and think about moving the
documentation to whatever system that makes us independent of any
vendor's content-breaking update policies.

Cheers,
Harald

[Toni Menzel]

I can quickly add a reverse proxy on pumpkincay (rebaze server), but someone needs to set the DNS for team.ops4j.org since i do not have access to this.

(turn it to pumpkincay.rebaze.io)

@Niclas ?

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[Niclas Hedhman]

I am dizzy. What do you want to change, from what to what??

[Toni Menzel]

I have no idea where the ops4j.org DNS is sitting and who is maintaining it.

What i need is (i think, we had the discussion before) a new DNS Record:

Type:CNAME

Host: team.ops4j.org

Answer: pumpkincay.rebaze.io

Thats at least what i know works for other subdomains i use..(non ops4j.org).

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[Niclas Hedhman]

Done.

Zone is now;

; Domain: ops4j.org
; Exported (y-m-d hh:mm:ss): 2013-03-20 03:50:06
;
; This file is intended for use for informational and archival
; purposes ONLY and MUST be edited before use on a production
; DNS server.
;
; In particular, you must update the SOA record with the correct
; authoritative name server and contact e-mail address information,
; and add the correct NS records for the name servers which will
; be authoritative for this domain.
;
; For further information, please consult the BIND documentation
; located on the following website:
;
; http://www.isc.org/
;
; And RFC 1035:
;
; http://www.ietf.org/rfc/rfc1035.txt
;
; Please note that we do NOT offer technical support for any use
; of this zone data, the BIND name server, or any other third-
; party DNS software.
;
; Use at your own risk.

; SOA Record
OPS4J.ORG. 3600 IN SOA ns39.domaincontrol.com. dns.jomax.net (
2013032000
28800
7200
604800
3600
)

; A Records
@ 3600 IN A 207.223.242.218
srv07 3600 IN A 85.25.5.69
ci 3600 IN A 5.9.73.199

; CNAME Records
www 3600 IN CNAME @
team 3600 IN CNAME pumpkincay.rebaze.io
issues 3600 IN CNAME @
repository 3600 IN CNAME pumpkincay.rebaze.io
scm 3600 IN CNAME @
dscm 3600 IN CNAME @
codestat 3600 IN CNAME @
sso 3600 IN CNAME @
openid 3600 IN CNAME @
staging 3600 IN CNAME @
store 3600 IN CNAME @
wiki 3600 IN CNAME @
paxrunner 3600 IN CNAME @
paxconstruct 3600 IN CNAME @
paxweb 3600 IN CNAME @
paxlogging 3600 IN CNAME @
lists 3600 IN CNAME @
planet 3600 IN CNAME @

; MX Records
@ 3600 IN MX 0 srv07.ops4j.org

; NS Records
@ 3600 IN NS ns39.domaincontrol.com
@ 3600 IN NS ns40.domaincontrol.com

[Achim Nierbeck]

Ok guys, great work on the dns stuff :D

Now, I'm not sure I've ever configured a reverse proxy so I might not be the best person to do this the first time on our infrastructure  .... :-)

The read-only idea is great, so we just get a clearer picture of this :D

Personally I'd love to stick with Jira for the bugtracking the github tracker is just to "basic". 

I also would love to stick to confluence though I'm fine to migrate the documentation to a ascii based one if we decide that way ;)

But before switching to a ascii based one I'd love to know what it takes to migrate the confluence stuff and why atlassian doesn't have  tool for that. 

I'm sure we are not the only ones facing this issue :D

regards, Achim 

2013/3/20 Niclas Hedhman <nic...@hedhman.org>

--

[Toni Menzel]

actually the dns part is not working still. Not sure what the sync time will be. 

Right now, team.ops4j.org still does not reach our servers.. I have set up the reverse proxy thingy (also really an amateur in this regard) in apache. So will see if it gets going by itself or if we need some more DNS magic.

We will be able to use all of onDemand. Big problem with it is that we are not allowed to use our own hostnames. Thats why we haven't switched last year already.

What we can do is hosting those on our premise.. but thats what we just moved away from in 2010 or so.

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[Achim Nierbeck]

Ok, so just for myself as verification, 

technical speaking the team.ops4j.org acting as a reverse proxy to the onDemand hosting is not really allowed?

I really don't want to host that stuff again, we don't have the powers to keep up with that ... 

so if everything fails I'm more then ok on migrating the documentation to ascii and if it's our last resort also to move the issues to github

though I still think it's not really as good as Jira, just to mention one thing the release / roadmap planning of issues ...

thanks, Achim 

2013/3/20 Toni Menzel <toni....@rebaze.com>

[Niclas Hedhman]

That is probably just a local cache near you.

niclas:control niclas$ dig team.ops4j.org

; <<>> DiG 9.7.6-P1 <<>> team.ops4j.org
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 58351
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;team.ops4j.org. IN A

;; ANSWER SECTION:
team.ops4j.org. 3551 IN CNAME pumpkincay.rebaze.io.
pumpkincay.rebaze.io. 251 IN A 5.9.73.199

;; Query time: 5 msec
;; SERVER: 192.168.2.1#53(192.168.2.1)
;; WHEN: Wed Mar 20 22:19:13 2013
;; MSG SIZE rcvd: 82

[Toni Menzel]

ok. i just checked. traffic is now on the new server. However i am failing (still) to convince apache2 to proxyPass over to jira.com. Though this works for other uses we had so far (e.g. Jenkins). 

I think the optimal way is to get ProxyPass working. But i'm sure Atlassian OnDemand will not work with this otherwise we would have done this before..

@Harald ? You did a great job on this so far.. ;)

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[Achim Nierbeck]

Ok guys at least jira seems to be accessible now, we just have that not so nice looking url ... :/

thanks guys for your fast work on this :D

2013/3/20 Toni Menzel <toni....@rebaze.com>

[Harald Wellmann]

For me, team.ops4j.org/browse gets redirected to
http://ops4j1.jira.combrowse/ - note the missing slash.

I'm not sure that fixing the slash will do the rest, we may have to
SSL-enable the proxy, which we haven't done before. I found a blog
post on that subject, but I don't have the bookmark here, will take a
look tonight.

Regards,
Harald

2013/3/20 Achim Nierbeck <bcan...@googlemail.com>:

[Achim Nierbeck]

Hi, just tested it, it seems to work now.
Using the latest version of jira with a mobile device is quite comfortable. :-)

Regards, Achim

sent from mobile device

[Harald Wellmann]

Some progress:

All previous http: URLs for JIRA and Confluence now get redirected to
jira.com, but this is not transparent.

e.g.

http://team.ops4j.org/browse/PAXEXAM
--> https://ops4j1.jira.com/browse/PAXEXAM

The browser URL changes. This is because http://ops4j.jira.com redirects
to https://ops4j.jira.com, so we need to handle SSL, as I had assumed.

I'll try to make that work also.

Best regards,
Harald

[Harald Wellmann]

SSL reverse proxy is now working, with a self-signed certificate. Do
we have an official certificate for team.ops4j.org?

Best regards,
Harald

2013/3/20 Harald Wellmann <hwellm...@gmail.com>:

[Niclas Hedhman]

No. We only have for scm.ops4j.org, which was used for Subversion once
upon a time. It lasts until May 2015.

Niclas

[Harald Wellmann]

Hmm ok, so I guess we can leave it at that.

Obviously, if we never had a real certifcate for team.ops4j.org, every
user had to accept a security warning for a self-signed certificate in
the past even with the old setup, I just couldn't remember whether or
not that was the case.

Now every OPS4J user will have to accept a new self-signed
certificate, that's all.

Regards,
Harald

2013/3/21 Niclas Hedhman <nic...@hedhman.org>:

[Toni Menzel]

What do certificates cost ?

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toni....@rebaze.com | +49 171 65 202 84

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[Achim Nierbeck]

Guys, thanks for working so hard to get it flying again, 

you did a great job :)

regards, Achim 

2013/3/21 Toni Menzel <toni....@rebaze.com>

--

[Niclas Hedhman]

I don't recall exactly; Something like $30/year.

[Harald Wellmann]

FYI here the latest statement from Atlassian.

They've provided backups which I'm currently downloading. This will give
us a chance to migrate our content (mainly Confluence, I suppose) to
some other solution, _if_ we decide to do so.

Best regards,
Harald

==========================

Hi Harald,
The end-of-service of JIRA Studio was announced in October 2011, with an
absolute drop dead date of December 31, 2012. Its unfortunate that
contacts were not kept up to date and that our many attempts to contact
your community were ignored. So, I have to beg to differ. The
communication breakdown is a huge problem and puts responsibility for
this situation squarely on those charged by your community to maintain
and administer services they depend on. Emails sent to Peter Neubauer
did not bounce - why didn't he respond or bring them to someone else's
attention?

> Re-enabling a custom domain should not require more than a virtual
host definition in your web server.

Enabling the custom domain for the OnDemand instance is not supported or
possible. We're working on a self-service custom domain feature at
present which requires changes to our edge infrastructure and won't be
available until later this year.

> Another well-known complaint of many users is the absence of a
plain text editing mode in Confluence 5 - we need at least the Source
Editor plugin (don't remember the exact name) to alleviate that.

Details on the decision to remove wiki markup can be found here. Custom
plugins are not supported in OnDemand.

> With a JIRA Studio backup, would it be possible to import the
backups into self-hosted instances of JIRA 4 and Confluence 3?

The backups from JIRA Studio are compatible with the corresponding
versions of download applications.

> We definitely need a backup, and then take some more time to
decide what do with it, with OnDemand running in parallel. Can you
provide a static HTML export of all Confluence content?

No. You can restore the backup from Studio into a local instance and
export it into another format if desired.

> Is there a master switch to set our entire OnDemand site to
read-only for the time being?

No. You can configure JIRA to be read-only on a per project basis (see
Managing Project Permissions). The same can be accomplished in
Confluence (see Assigning Space Permissions).

The support case for the backups from the Studio service can be found
here. We're happy to help with your transition to a self-hosted instance.
Cheers,
Douglas

[Niclas Hedhman]

IMHO, the "contact person" approach is flawed but Atlassian is
determined that this is the the point of blame.

Peter, can you please dig up the communication received from Atlassian
on this matter. If it is only 1 email in Oct 2011 and perhaps another
shortly before decommissioning, then that is fairly poor level of
communication.

In any event, I maintain that the Confluence is a bad choice for open
source communities. In Apache, Confluence is also being killed off for
similar reasons. There an in-housed developed solution was created,
which allows both browser editing as well as Subversion check-in of
wiki mark-up, but leading to generation of static content.

Let's remember that the reason for abandoning self-hosted Confluence
was primarily around "operations is a pain", that Confluence/Jira
needs regular restarts, upgrades are hard and we didn't have the
resources to be "bothered". Somehow it is now still our problem that
this have happened. It is like GMail suddenly disappeared and my mail
was lost because "you didn't backup your mails before we made the
upgrade to GooMail..."

Sorry, but I think Atlassian screwed us over and simply doesn't
deserve our support in any form or shape whatsoever.


Cheers
Niclas