Tickets 2.11 A Beta

[Darrell Betts]

Just thought of something and maybe I missed it. What about canceling a call and reassigning it at a later date. Today I was testing Tickets, I setup a scheduled call for tomorrow but accidentally dispatched. I was looking for a way to cancel the call and have it go back the into pending that way I don't have to completely delete the call and re gen it putting all info back in. Also was there a check box on the call board to cancel a call but still show up in the daily stats as a dispatched call?

Thanks

Darrell

[AndyH]

Darrell.

I think that I understand what you want on this- basically to remove
the assignment of the unit from the ticket. you can reset the dispatch
times on the allboard but yes the call still shows up as assigned to
that unit in the situation screen. am I correct?

Cheers
AndyH

[AndyH]

Darrell.

As per my email, actually found that this works already - use the "d"
option when using the R/D radio button on the callboard. This deletes
the assignment from that ticket but leaves the ticket on the system.
Also if you have moved a "Scheduled" ticket from a status of scheduled
to open, you can move it back to scheduled again if it was by mistake.
You can also change the scheduled date to move it out a couple of
days / hours or bring it forward.

As explained in the new features document, "scheduled" calls move (or
rather appear as well as on the scheduled screen) onto the main
instance of the situation screen when they are due (6 hours before the
current time).

Cheers
AndyH