Bell Rant
Newf_Mom
The story starts with a move. Everyone knows what a joy it is to have
to move your services, especially Bell. We called and made all of the
arrangements, set the date, and the technician actually showed up
early. Sweet! We have 5 receivers in the house, the technician said
that there was a 50 dollar charge (each) to install the 4 additional
receivers; the house was wired for service, so the installation of the
4 additional receivers was not required, but he could hook up the HD
receiver since one was free. We told the tech not to put the dish on
the roof, but to affix it to the chimney, there had been a dish on the
side of the chimney before, but the previous tenant took it. He came
inside to insure that the HD receiver worked, we signed the sheet and
away he went. When we went outside later and found the dish was on the
roof, not the chimney. We called and told them that the dish had been
placed on the roof, and we had roofers coming a few weeks later, they
said that they would come back out and move the dish, for a fee of
$75.00. I said no, they need to come back out and move the dish right
then. We were advised that we should have checked. Ok, I suppose we
should have- so, we made a 75 dollar mistake. Whatever! Lesson
learned.
When we got our bill the next month, we were charged $200 for
installation of the 4 additional receivers. I called and explained
that the tech did not install those receivers. I was assured that a
credit would be applied. The next month, the credit was not received.
I called. “What credit, there is nothing noted on your account”- of
course not...so I explained how we were charged for installation of
receivers that were not installed. I was assured it was going to be
taken care of, so the 500 dollar bill was really only 300. How in the
hello is the bill 300? Well, I have internet, phone, and tv, and we
“went over” the allotted internet bandwidth for the month, an extra 30
dollars. And we had a balance forward from the month before of around
90 dollars. Ok, no problem, I paid the balance minus the 200 credit
that I was waiting for. About a week later, the tech comes out and
moves the dish. He came to the door to ask us to inspect the location
before he left, nice! We looked, and it was on the chimney, where it
was supposed to be. “It took me a while to move it because the wires
would not reach to the chimney.” (So this explains why buddy did not
install it right the first time). We got the bill, instead of $75, we
were charged $100… and of course the $200 credit was still not on
there. So I called. I was told that the $100 was for the “extended
time” the technician had to spend to move the dish. WTF?! But the
original tech did not do his job, and I was ok with 75, I did not like
it, but what can you do, but a hundred? Friggin highway robbery! Oh,
and what about the $200 credit? “Oh, there is a note here that they do
not have enough information to post a credit. What does that mean? I
explained the whole story, AGAIN, and was assured, AGAIN that the
credit would be requested. My bill is almost 500 dollars. “I will put
a note on the account that you are awaiting credits.” Ok. A few days
later, the collection calls start. Four times a day they are calling.
I tried taking the call and explaining to them, they said that I was
still responsible to pay the bill, and when the credits come through,
they would post to my account as credits. They were right rude about
it. So, I stop answering the calls. They called as early as 8 am, and
as late as 10 pm. Relentless! I tried calling them to see if there was
something they could do to stop the collection calls. I was put on
hold, I actually waited 15 minutes on hold. No one ever came back to
the line. I hung up.The collection calls continued.
I finally got the credit the next month, but the hundred for moving
the dish was still there, the bill is now down to 300 dollars. Why?
Oh, you went over your bandwidth allocation, $30 extra. Ok, no more
skyping! The next month, even with the cut backs, over bandwidth
AGAIN, $30 extra. OMG. So I shopped around and found a new home phone/
internet provider that had better plans- Primus. I called Bell to
cancel. I went through the whole verifying information, and they did
not want to transfer me to cancellations, they tried asking me what
was the problem, etc, but I insisted on just being transfered to
cancellations. I held for about 10 minutes, and the rep who picked up
wanted all my account info again, so I gave it all again. They asked
what the problem was, I explained that I wanted to cancel the home
phone and internet. Oh, you want cancelations. Yes, you are not
cancelations? No. Hold please. So I held another 10 minutes. "Can I
help you?" "Yes, is this cancelations?" "Yes, can you verify your
account information." So I go through this all again. "What is the
problem with the service?" I said 'I just want to cancel please." We
speak for a few more minutes, I told her that I was just not
satisfied, but please do not cancel my tv service, just internet and
phone. After a few more minutes of her clicking in the background she
said "I have to speak to the account owner in order to cancel." "Ok,
that is me." She said "no, I assume your husband?" I said "Oh, no
problem" so I hand the phone over to the hubby. The line went dead. I
had been on the phone with Bell for over half an hour, and they just
hung up? I called right back, and asked for cancelations. I was asked
to verify my account. I refused. They are just going to ask me all
these questions, please just transfer me. So I go on hold, fifteen
minutes, then the line finally picks up. The cancelation department is
"Now closed" Ok, so now I am just more irritated and now I have to
call back. I am so sick of having to call Bell! I should start billing
them for MY time! The next day we were able to speak to cancelations.
They offered this and that, but it is too late for me on this. I would
cancel tv but I own all my receivers. I hate Bell, but I love the tv
service. I was told that we had to give them a 30 day notice. Ok So,
this is my 30 day notice. I mailed the modem back, and we moved on to
Primus. I canceled the service the first of October. November bill
comes in, phone and net still on the bill, plus a cancelation fee for
the phone of $15.00. As you all know, Bell bills you a month in
advance for service. So, in October, I paid my November bill. The
November bill still had phone and net, I called, they said that I
should see a credit for phone and net on the December bill. I advised
that I was not going to pay that portion of the bill, I had already
paid my final bill. The collection calls started, aggressively,
calling 4-5 times a day. I received my December bill, and the charge
for net and phone are still on there. So, I call. I was told that I
would see a credit for the December charges on my January bill. No, I
paid my last bill for net and phone in October, since you bill one
month in advance, so when I get my January bill, I should see two
months of net and phone refunded, is that what will happen? Silence.
Uhm. *click click click* in the background. No, your bill is 163.00
for January. How is that possible? I am due 2 months credits for phone
and net, and my tv service is 83 dollars? *click click click*. “You
should see the credit for the previous month of phone and net” says
he.. “No, I should see two months of credits, I am still being billed
for service that I canceled in October. I paid November’s bill in
October. That covers my 30 days- I canceled in October but I paid
through November, yet I was billed in November for December, and in
December for January, so on my January bill, I should be credited for
two months for each service.” “No” says he, “yes,” says me. “Ok, ok,
you are right, yes, you should see that.” “See what?” I said, wanting
confirmation. “What you just said” he said. Ha! Funny. He then says
“you need to go ahead and pay the balance due, and you will be
credited in January. “No, hell no, not going to happen, I know what
will happen, the credits won’t happen. I will pay for my tv service
because that is the only service I have.” “Well, the collections
department will start calling on the remaining balance.” “Well, I feel
sorry for whoever that person is because I will not be kind to them.
Please note my account that I am due credits for 2 months of service
for 2 services so maybe that won’t happen.” *click click* “Ok, I have
put a note on your account.” Yeah, I am sure you did.
What kind of money grubbing racket is this?? How many people just auto
pay their bill and never catch this sort of thing?? I know that bills
are generated automatically and all, but when there are mistakes, they
should fix them, not just keep sticking it on the bill waiting for you
to pay as if we will develop some sort of amnesia to the fact that we
are being billed for things that we should not be!
Rant over—until I get my January bill and the credits are not
posted…..then I will be back.
jw
sent, not any more phone calls.
And immediately cancel all your services.
Telus or Virgin Mobile/PC etc for phone, and Aliant tv if available for
tv services.
Otherwise, you are going to be stuck in this loop.
Newf_Mom wrote:
> Oh Bell�.
>
> The story starts with a move. Everyone knows what a joy it is to have
> to move your services, especially Bell. We called and made all of the
> arrangements, set the date, and the technician actually showed up
> early. Sweet! We have 5 receivers in the house, the technician said
> that there was a 50 dollar charge (each) to install the 4 additional
> receivers; the house was wired for service, so the installation of the
> 4 additional receivers was not required, but he could hook up the HD
> receiver since one was free. We told the tech not to put the dish on
> the roof, but to affix it to the chimney, there had been a dish on the
> side of the chimney before, but the previous tenant took it. He came
> inside to insure that the HD receiver worked, we signed the sheet and
> away he went. When we went outside later and found the dish was on the
> roof, not the chimney. We called and told them that the dish had been
> placed on the roof, and we had roofers coming a few weeks later, they
> said that they would come back out and move the dish, for a fee of
> $75.00. I said no, they need to come back out and move the dish right
> then. We were advised that we should have checked. Ok, I suppose we
> should have- so, we made a 75 dollar mistake. Whatever! Lesson
> learned.
> When we got our bill the next month, we were charged $200 for
> installation of the 4 additional receivers. I called and explained
> that the tech did not install those receivers. I was assured that a
> credit would be applied. The next month, the credit was not received.
> I called. �What credit, there is nothing noted on your account�- of
> course not...so I explained how we were charged for installation of
> receivers that were not installed. I was assured it was going to be
> taken care of, so the 500 dollar bill was really only 300. How in the
> hello is the bill 300? Well, I have internet, phone, and tv, and we
> �went over� the allotted internet bandwidth for the month, an extra 30
> dollars. And we had a balance forward from the month before of around
> 90 dollars. Ok, no problem, I paid the balance minus the 200 credit
> that I was waiting for. About a week later, the tech comes out and
> moves the dish. He came to the door to ask us to inspect the location
> before he left, nice! We looked, and it was on the chimney, where it
> was supposed to be. �It took me a while to move it because the wires
> would not reach to the chimney.� (So this explains why buddy did not
> install it right the first time). We got the bill, instead of $75, we
> were charged $100� and of course the $200 credit was still not on
> there. So I called. I was told that the $100 was for the �extended
> time� the technician had to spend to move the dish. WTF?! But the
> original tech did not do his job, and I was ok with 75, I did not like
> it, but what can you do, but a hundred? Friggin highway robbery! Oh,
> and what about the $200 credit? �Oh, there is a note here that they do
> not have enough information to post a credit. What does that mean? I
> explained the whole story, AGAIN, and was assured, AGAIN that the
> credit would be requested. My bill is almost 500 dollars. �I will put
> a note on the account that you are awaiting credits.� Ok. A few days
> and net, and my tv service is 83 dollars? *click click click*. �You
> should see the credit for the previous month of phone and net� says
> he.. �No, I should see two months of credits, I am still being billed
> for service that I canceled in October. I paid November�s bill in
> October. That covers my 30 days- I canceled in October but I paid
> through November, yet I was billed in November for December, and in
> December for January, so on my January bill, I should be credited for
> two months for each service.� �No� says he, �yes,� says me. �Ok, ok,
> you are right, yes, you should see that.� �See what?� I said, wanting
> confirmation. �What you just said� he said. Ha! Funny. He then says
> �you need to go ahead and pay the balance due, and you will be
> credited in January. �No, hell no, not going to happen, I know what
> will happen, the credits won�t happen. I will pay for my tv service
> because that is the only service I have.� �Well, the collections
> department will start calling on the remaining balance.� �Well, I feel
> sorry for whoever that person is because I will not be kind to them.
> Please note my account that I am due credits for 2 months of service
> for 2 services so maybe that won�t happen.� *click click* �Ok, I have
> put a note on your account.� Yeah, I am sure you did.
>
> What kind of money grubbing racket is this?? How many people just auto
> pay their bill and never catch this sort of thing?? I know that bills
> are generated automatically and all, but when there are mistakes, they
> should fix them, not just keep sticking it on the bill waiting for you
> to pay as if we will develop some sort of amnesia to the fact that we
> are being billed for things that we should not be!
>
> Rant over�until I get my January bill and the credits are not
> posted�..then I will be back.
IcedEarthFan
> You need to make a call to a lawyer at this point. They need a letter
> sent, not any more phone calls.
> And immediately cancel all your services.
> Telus or Virgin Mobile/PC etc for phone, and Aliant tv if available for
> tv services.
> Otherwise, you are going to be stuck in this loop.
>
>
>
> Newf_Mom wrote:
>
> > The story starts with a move. Everyone knows what a joy it is to have
> > to move your services, especially Bell. We called and made all of the
> > arrangements, set the date, and the technician actually showed up
> > early. Sweet! We have 5 receivers in the house, the technician said
> > that there was a 50 dollar charge (each) to install the 4 additional
> > receivers; the house was wired for service, so the installation of the
> > 4 additional receivers was not required, but he could hook up the HD
> > receiver since one was free. We told the tech not to put the dish on
> > the roof, but to affix it to the chimney, there had been a dish on the
> > side of the chimney before, but the previous tenant took it. He came
> > inside to insure that the HD receiver worked, we signed the sheet and
> > away he went. When we went outside later and found the dish was on the
> > roof, not the chimney. We called and told them that the dish had been
> > placed on the roof, and we had roofers coming a few weeks later, they
> > said that they would come back out and move the dish, for a fee of
> > $75.00. I said no, they need to come back out and move the dish right
> > then. We were advised that we should have checked. Ok, I suppose we
> > should have- so, we made a 75 dollar mistake. Whatever! Lesson
> > learned.
> > When we got our bill the next month, we were charged $200 for
> > installation of the 4 additional receivers. I called and explained
> > that the tech did not install those receivers. I was assured that a
> > credit would be applied. The next month, the credit was not received.
> > course not...so I explained how we were charged for installation of
> > receivers that were not installed. I was assured it was going to be
> > taken care of, so the 500 dollar bill was really only 300. How in the
> > hello is the bill 300? Well, I have internet, phone, and tv, and we
> > dollars. And we had a balance forward from the month before of around
> > 90 dollars. Ok, no problem, I paid the balance minus the 200 credit
> > that I was waiting for. About a week later, the tech comes out and
> > moves the dish. He came to the door to ask us to inspect the location
> > before he left, nice! We looked, and it was on the chimney, where it
> > would not reach to the chimney.” (So this explains why buddy did not
> > install it right the first time). We got the bill, instead of $75, we
> > there. So I called. I was told that the $100 was for the “extended
> > time” the technician had to spend to move the dish. WTF?! But the
> > original tech did not do his job, and I was ok with 75, I did not like
> > it, but what can you do, but a hundred? Friggin highway robbery! Oh,
> > not have enough information to post a credit. What does that mean? I
> > explained the whole story, AGAIN, and was assured, AGAIN that the
> > a note on the account that you are awaiting credits.” Ok. A few days
> > should see the credit for the previous month of phone and net” says
> > he.. “No, I should see two months of credits, I am still being billed
> > for service that I canceled in October. I paid November’s bill in
> > October. That covers my 30 days- I canceled in October but I paid
> > through November, yet I was billed in November for December, and in
> > December for January, so on my January bill, I should be credited for
> > you are right, yes, you should see that.” “See what?” I said, wanting
> > “you need to go ahead and pay the balance due, and you will be
> > credited in January. “No, hell no, not going to happen, I know what
> > will happen, the credits won’t happen. I will pay for my tv service
> > because that is the only service I have.” “Well, the collections
> > department will start calling on the remaining balance.” “Well, I feel
> > sorry for whoever that person is because I will not be kind to them.
> > Please note my account that I am due credits for 2 months of service
> > put a note on your account.” Yeah, I am sure you did.
>
> > What kind of money grubbing racket is this?? How many people just auto
> > pay their bill and never catch this sort of thing?? I know that bills
> > are generated automatically and all, but when there are mistakes, they
> > should fix them, not just keep sticking it on the bill waiting for you
> > to pay as if we will develop some sort of amnesia to the fact that we
> > are being billed for things that we should not be!
>
>
> - Show quoted text -
I am in the same boat with the cell phone bill. In November I changed
my phone to a newer model and they doubled billed saying it's because
I switch phones. So I say fine, and payed half of it, seeing how the
second one isn't technically due until december. Another bill comes
out at the end of the same month, so now I have 3 bills in one, and
they promptly cut the phone without contact, and even though I had
already paid half on the first bill. So I call and freak out with
them, they say I have to pay the past due amount in order to get the
phone back, after much arguing I finally caved. Told them I would pay
it at the bell aliant on pippy place, and she said ok, once it's paid
there, call back with confirmation number and they will hook you up
right away. She says she has that noted. So I do so, call back to
report the payment, agent says that he won't hook it up until they
recieve payment. I said check the note on the account. He did, and
sure enough, the previous lady put do not hook up until payment is
recieved. So she lied to me. I lost it at this point. Asked to
speak to a manager, surprise surprise, none to be found. Says one
will call me back in 2 hours max. So I wait, call back and sure
enough, they are closed. He said that to get me off the phone, and
the other lady said that to get me to make the damn payment. I was
all weekend without a phone, and waiting till I get off work now to
make the call to them. Make the best of it, another bill coming out
next week. That is 4 bills in 2 months. They already called me
today on my home number looking for full payment, I told them where to
go, and don't call me back anymore.
This is ridiculous, I had much more success when they were just aliant.
Some Guy
long of a read bores ppl
"Newf_Mom" <rkk...@gmail.com> wrote in message
news:3a5a4eb6-5dde-4fb2...@c3g2000yqd.googlegroups.com...
Corey
allotment? I haven't heard of this, nor has anything ever appeared on
my bill with this. If this is indeed the case, what is the limit? I'm
quite certain I would have gone over such allotment because I download a
lot more than just "skype" traffic.
On 12/21/2009 12:04 PM, Newf_Mom wrote:
> Oh Bell�.
>
> The story starts with a move. Everyone knows what a joy it is to have
> to move your services, especially Bell. We called and made all of the
> arrangements, set the date, and the technician actually showed up
> early. Sweet! We have 5 receivers in the house, the technician said
> that there was a 50 dollar charge (each) to install the 4 additional
> receivers; the house was wired for service, so the installation of the
> 4 additional receivers was not required, but he could hook up the HD
> receiver since one was free. We told the tech not to put the dish on
> the roof, but to affix it to the chimney, there had been a dish on the
> side of the chimney before, but the previous tenant took it. He came
> inside to insure that the HD receiver worked, we signed the sheet and
> away he went. When we went outside later and found the dish was on the
> roof, not the chimney. We called and told them that the dish had been
> placed on the roof, and we had roofers coming a few weeks later, they
> said that they would come back out and move the dish, for a fee of
> $75.00. I said no, they need to come back out and move the dish right
> then. We were advised that we should have checked. Ok, I suppose we
> should have- so, we made a 75 dollar mistake. Whatever! Lesson
> learned.
> When we got our bill the next month, we were charged $200 for
> installation of the 4 additional receivers. I called and explained
> that the tech did not install those receivers. I was assured that a
> credit would be applied. The next month, the credit was not received.
> I called. �What credit, there is nothing noted on your account�- of
> course not...so I explained how we were charged for installation of
> receivers that were not installed. I was assured it was going to be
> taken care of, so the 500 dollar bill was really only 300. How in the
> hello is the bill 300? Well, I have internet, phone, and tv, and we
> �went over� the allotted internet bandwidth for the month, an extra 30
> dollars. And we had a balance forward from the month before of around
> 90 dollars. Ok, no problem, I paid the balance minus the 200 credit
> that I was waiting for. About a week later, the tech comes out and
> moves the dish. He came to the door to ask us to inspect the location
> before he left, nice! We looked, and it was on the chimney, where it
> was supposed to be. �It took me a while to move it because the wires
> would not reach to the chimney.� (So this explains why buddy did not
> install it right the first time). We got the bill, instead of $75, we
> were charged $100� and of course the $200 credit was still not on
> there. So I called. I was told that the $100 was for the �extended
> time� the technician had to spend to move the dish. WTF?! But the
> original tech did not do his job, and I was ok with 75, I did not like
> it, but what can you do, but a hundred? Friggin highway robbery! Oh,
> and what about the $200 credit? �Oh, there is a note here that they do
> not have enough information to post a credit. What does that mean? I
> explained the whole story, AGAIN, and was assured, AGAIN that the
> credit would be requested. My bill is almost 500 dollars. �I will put
> a note on the account that you are awaiting credits.� Ok. A few days
> and net, and my tv service is 83 dollars? *click click click*. �You
> should see the credit for the previous month of phone and net� says
> he.. �No, I should see two months of credits, I am still being billed
> for service that I canceled in October. I paid November�s bill in
> October. That covers my 30 days- I canceled in October but I paid
> through November, yet I was billed in November for December, and in
> December for January, so on my January bill, I should be credited for
> two months for each service.� �No� says he, �yes,� says me. �Ok, ok,
> you are right, yes, you should see that.� �See what?� I said, wanting
> confirmation. �What you just said� he said. Ha! Funny. He then says
> �you need to go ahead and pay the balance due, and you will be
> credited in January. �No, hell no, not going to happen, I know what
> will happen, the credits won�t happen. I will pay for my tv service
> because that is the only service I have.� �Well, the collections
> department will start calling on the remaining balance.� �Well, I feel
> sorry for whoever that person is because I will not be kind to them.
> Please note my account that I am due credits for 2 months of service
> for 2 services so maybe that won�t happen.� *click click* �Ok, I have
> put a note on your account.� Yeah, I am sure you did.
>
> What kind of money grubbing racket is this?? How many people just auto
> pay their bill and never catch this sort of thing?? I know that bills
> are generated automatically and all, but when there are mistakes, they
> should fix them, not just keep sticking it on the bill waiting for you
> to pay as if we will develop some sort of amnesia to the fact that we
> are being billed for things that we should not be!
>
> Rant over�until I get my January bill and the credits are not
> posted�..then I will be back.
Nobody
"Corey" <cqui...@gmail.com> wrote in message
news:4b2fadf4$0$5325$9a56...@news.aliant.net...
> Since when did Bell-Aliant charge you for being over a bandwidth
> allotment? I haven't heard of this, nor has anything ever appeared on my
> bill with this. If this is indeed the case, what is the limit? I'm quite
> certain I would have gone over such allotment because I download a lot
> more than just "skype" traffic.
>
>
>
> On 12/21/2009 12:04 PM, Newf_Mom wrote:
>> Oh Bell�.
>>
>> The story starts with a move. Everyone knows what a joy it is to have
>> to move your services, especially Bell. We called and made all of the
>> arrangements, set the date, and the technician actually showed up
>> early. Sweet! We have 5 receivers in the house, the technician said
>> that there was a 50 dollar charge (each) to install the 4 additional
>> receivers; the house was wired for service, so the installation of the
>> 4 additional receivers was not required, but he could hook up the HD
>> receiver since one was free. We told the tech not to put the dish on
>> the roof, but to affix it to the chimney, there had been a dish on the
>> side of the chimney before, but the previous tenant took it. He came
>> inside to insure that the HD receiver worked, we signed the sheet and
>> away he went. When we went outside later and found the dish was on the
>> roof, not the chimney. We called and told them that the dish had been
>> placed on the roof, and we had roofers coming a few weeks later, they
>> said that they would come back out and move the dish, for a fee of
>> $75.00. I said no, they need to come back out and move the dish right
>> then. We were advised that we should have checked. Ok, I suppose we
>> should have- so, we made a 75 dollar mistake. Whatever! Lesson
>> learned.
>> When we got our bill the next month, we were charged $200 for
>> installation of the 4 additional receivers. I called and explained
>> that the tech did not install those receivers. I was assured that a
>> credit would be applied. The next month, the credit was not received.
>> I called. �What credit, there is nothing noted on your account�- of
>> course not...so I explained how we were charged for installation of
>> receivers that were not installed. I was assured it was going to be
>> taken care of, so the 500 dollar bill was really only 300. How in the
>> hello is the bill 300? Well, I have internet, phone, and tv, and we
>> �went over� the allotted internet bandwidth for the month, an extra 30
>> dollars. And we had a balance forward from the month before of around
>> 90 dollars. Ok, no problem, I paid the balance minus the 200 credit
>> that I was waiting for. About a week later, the tech comes out and
>> moves the dish. He came to the door to ask us to inspect the location
>> before he left, nice! We looked, and it was on the chimney, where it
>> was supposed to be. �It took me a while to move it because the wires
>> would not reach to the chimney.� (So this explains why buddy did not
>> install it right the first time). We got the bill, instead of $75, we
>> were charged $100� and of course the $200 credit was still not on
>> there. So I called. I was told that the $100 was for the �extended
>> time� the technician had to spend to move the dish. WTF?! But the
>> original tech did not do his job, and I was ok with 75, I did not like
>> it, but what can you do, but a hundred? Friggin highway robbery! Oh,
>> and what about the $200 credit? �Oh, there is a note here that they do
>> not have enough information to post a credit. What does that mean? I
>> explained the whole story, AGAIN, and was assured, AGAIN that the
>> credit would be requested. My bill is almost 500 dollars. �I will put
>> a note on the account that you are awaiting credits.� Ok. A few days
>> and net, and my tv service is 83 dollars? *click click click*. �You
>> should see the credit for the previous month of phone and net� says
>> he.. �No, I should see two months of credits, I am still being billed
>> for service that I canceled in October. I paid November�s bill in
>> October. That covers my 30 days- I canceled in October but I paid
>> through November, yet I was billed in November for December, and in
>> December for January, so on my January bill, I should be credited for
>> two months for each service.� �No� says he, �yes,� says me. �Ok, ok,
>> you are right, yes, you should see that.� �See what?� I said, wanting
>> confirmation. �What you just said� he said. Ha! Funny. He then says
>> �you need to go ahead and pay the balance due, and you will be
>> credited in January. �No, hell no, not going to happen, I know what
>> will happen, the credits won�t happen. I will pay for my tv service
>> because that is the only service I have.� �Well, the collections
>> department will start calling on the remaining balance.� �Well, I feel
>> sorry for whoever that person is because I will not be kind to them.
>> Please note my account that I am due credits for 2 months of service
>> for 2 services so maybe that won�t happen.� *click click* �Ok, I have
>> put a note on your account.� Yeah, I am sure you did.
>>
>> What kind of money grubbing racket is this?? How many people just auto
>> pay their bill and never catch this sort of thing?? I know that bills
>> are generated automatically and all, but when there are mistakes, they
>> should fix them, not just keep sticking it on the bill waiting for you
>> to pay as if we will develop some sort of amnesia to the fact that we
>> are being billed for things that we should not be!
>>
>> Rant over�until I get my January bill and the credits are not
>> posted�..then I will be back.
>
World of wow
would.
> allotment? I haven't heard of this, nor has anything ever appeared on my
> bill with this. If this is indeed the case, what is the limit? I'm quite
> certain I would have gone over such allotment because I download a lot
> more than just "skype" traffic.
>
>
>
> On 12/21/2009 12:04 PM, Newf_Mom wrote:
>>
>> The story starts with a move. Everyone knows what a joy it is to have
>> to move your services, especially Bell. We called and made all of the
>> arrangements, set the date, and the technician actually showed up
>> early. Sweet! We have 5 receivers in the house, the technician said
>> that there was a 50 dollar charge (each) to install the 4 additional
>> receivers; the house was wired for service, so the installation of the
>> 4 additional receivers was not required, but he could hook up the HD
>> receiver since one was free. We told the tech not to put the dish on
>> the roof, but to affix it to the chimney, there had been a dish on the
>> side of the chimney before, but the previous tenant took it. He came
>> inside to insure that the HD receiver worked, we signed the sheet and
>> away he went. When we went outside later and found the dish was on the
>> roof, not the chimney. We called and told them that the dish had been
>> placed on the roof, and we had roofers coming a few weeks later, they
>> said that they would come back out and move the dish, for a fee of
>> $75.00. I said no, they need to come back out and move the dish right
>> then. We were advised that we should have checked. Ok, I suppose we
>> should have- so, we made a 75 dollar mistake. Whatever! Lesson
>> learned.
>> When we got our bill the next month, we were charged $200 for
>> installation of the 4 additional receivers. I called and explained
>> that the tech did not install those receivers. I was assured that a
>> credit would be applied. The next month, the credit was not received.
>> course not...so I explained how we were charged for installation of
>> receivers that were not installed. I was assured it was going to be
>> taken care of, so the 500 dollar bill was really only 300. How in the
>> hello is the bill 300? Well, I have internet, phone, and tv, and we
>> dollars. And we had a balance forward from the month before of around
>> 90 dollars. Ok, no problem, I paid the balance minus the 200 credit
>> that I was waiting for. About a week later, the tech comes out and
>> moves the dish. He came to the door to ask us to inspect the location
>> before he left, nice! We looked, and it was on the chimney, where it
>> would not reach to the chimney.� (So this explains why buddy did not
>> install it right the first time). We got the bill, instead of $75, we
>> there. So I called. I was told that the $100 was for the �extended
>> time� the technician had to spend to move the dish. WTF?! But the
>> original tech did not do his job, and I was ok with 75, I did not like
>> it, but what can you do, but a hundred? Friggin highway robbery! Oh,
>> not have enough information to post a credit. What does that mean? I
>> explained the whole story, AGAIN, and was assured, AGAIN that the
>> a note on the account that you are awaiting credits.� Ok. A few days
>> should see the credit for the previous month of phone and net� says
>> he.. �No, I should see two months of credits, I am still being billed
>> for service that I canceled in October. I paid November�s bill in
>> October. That covers my 30 days- I canceled in October but I paid
>> through November, yet I was billed in November for December, and in
>> December for January, so on my January bill, I should be credited for
>> you are right, yes, you should see that.� �See what?� I said, wanting
>> �you need to go ahead and pay the balance due, and you will be
>> credited in January. �No, hell no, not going to happen, I know what
>> will happen, the credits won�t happen. I will pay for my tv service
>> because that is the only service I have.� �Well, the collections
>> department will start calling on the remaining balance.� �Well, I feel
>> sorry for whoever that person is because I will not be kind to them.
>> Please note my account that I am due credits for 2 months of service
>> put a note on your account.� Yeah, I am sure you did.
>>
>> What kind of money grubbing racket is this?? How many people just auto
>> pay their bill and never catch this sort of thing?? I know that bills
>> are generated automatically and all, but when there are mistakes, they
>> should fix them, not just keep sticking it on the bill waiting for you
>> to pay as if we will develop some sort of amnesia to the fact that we
>> are being billed for things that we should not be!
>>
>> posted�..then I will be back.
>
Joe
mainland, Bell caps their Internet usage for home customers, as Rogers
does here.
World of wow wrote:
> i would say he's using satellite for his internet and then they probably
> would.
> "Corey" <cqui...@gmail.com> wrote in message
> news:4b2fadf4$0$5325$9a56...@news.aliant.net...
>> Since when did Bell-Aliant charge you for being over a bandwidth
>> allotment? I haven't heard of this, nor has anything ever appeared on my
>> bill with this. If this is indeed the case, what is the limit? I'm quite
>> certain I would have gone over such allotment because I download a lot
>> more than just "skype" traffic.
>>
>>
>>
>> On 12/21/2009 12:04 PM, Newf_Mom wrote:
>>> Oh Bell�.
>>>
>>> The story starts with a move. Everyone knows what a joy it is to have
>>> to move your services, especially Bell. We called and made all of the
>>> arrangements, set the date, and the technician actually showed up
>>> early. Sweet! We have 5 receivers in the house, the technician said
>>> that there was a 50 dollar charge (each) to install the 4 additional
>>> receivers; the house was wired for service, so the installation of the
>>> 4 additional receivers was not required, but he could hook up the HD
>>> receiver since one was free. We told the tech not to put the dish on
>>> the roof, but to affix it to the chimney, there had been a dish on the
>>> side of the chimney before, but the previous tenant took it. He came
>>> inside to insure that the HD receiver worked, we signed the sheet and
>>> away he went. When we went outside later and found the dish was on the
>>> roof, not the chimney. We called and told them that the dish had been
>>> placed on the roof, and we had roofers coming a few weeks later, they
>>> said that they would come back out and move the dish, for a fee of
>>> $75.00. I said no, they need to come back out and move the dish right
>>> then. We were advised that we should have checked. Ok, I suppose we
>>> should have- so, we made a 75 dollar mistake. Whatever! Lesson
>>> learned.
>>> When we got our bill the next month, we were charged $200 for
>>> installation of the 4 additional receivers. I called and explained
>>> that the tech did not install those receivers. I was assured that a
>>> credit would be applied. The next month, the credit was not received.
>>> I called. �What credit, there is nothing noted on your account�- of
>>> course not...so I explained how we were charged for installation of
>>> receivers that were not installed. I was assured it was going to be
>>> taken care of, so the 500 dollar bill was really only 300. How in the
>>> hello is the bill 300? Well, I have internet, phone, and tv, and we
>>> �went over� the allotted internet bandwidth for the month, an extra 30
>>> dollars. And we had a balance forward from the month before of around
>>> 90 dollars. Ok, no problem, I paid the balance minus the 200 credit
>>> that I was waiting for. About a week later, the tech comes out and
>>> moves the dish. He came to the door to ask us to inspect the location
>>> before he left, nice! We looked, and it was on the chimney, where it
>>> was supposed to be. �It took me a while to move it because the wires
>>> would not reach to the chimney.� (So this explains why buddy did not
>>> install it right the first time). We got the bill, instead of $75, we
>>> were charged $100� and of course the $200 credit was still not on
>>> there. So I called. I was told that the $100 was for the �extended
>>> time� the technician had to spend to move the dish. WTF?! But the
>>> original tech did not do his job, and I was ok with 75, I did not like
>>> it, but what can you do, but a hundred? Friggin highway robbery! Oh,
>>> and what about the $200 credit? �Oh, there is a note here that they do
>>> not have enough information to post a credit. What does that mean? I
>>> explained the whole story, AGAIN, and was assured, AGAIN that the
>>> credit would be requested. My bill is almost 500 dollars. �I will put
>>> a note on the account that you are awaiting credits.� Ok. A few days
>>> and net, and my tv service is 83 dollars? *click click click*. �You
>>> should see the credit for the previous month of phone and net� says
>>> he.. �No, I should see two months of credits, I am still being billed
>>> for service that I canceled in October. I paid November�s bill in
>>> October. That covers my 30 days- I canceled in October but I paid
>>> through November, yet I was billed in November for December, and in
>>> December for January, so on my January bill, I should be credited for
>>> two months for each service.� �No� says he, �yes,� says me. �Ok, ok,
>>> you are right, yes, you should see that.� �See what?� I said, wanting
>>> confirmation. �What you just said� he said. Ha! Funny. He then says
>>> �you need to go ahead and pay the balance due, and you will be
>>> credited in January. �No, hell no, not going to happen, I know what
>>> will happen, the credits won�t happen. I will pay for my tv service
>>> because that is the only service I have.� �Well, the collections
>>> department will start calling on the remaining balance.� �Well, I feel
>>> sorry for whoever that person is because I will not be kind to them.
>>> Please note my account that I am due credits for 2 months of service
>>> for 2 services so maybe that won�t happen.� *click click* �Ok, I have
>>> put a note on your account.� Yeah, I am sure you did.
>>>
>>> What kind of money grubbing racket is this?? How many people just auto
>>> pay their bill and never catch this sort of thing?? I know that bills
>>> are generated automatically and all, but when there are mistakes, they
>>> should fix them, not just keep sticking it on the bill waiting for you
>>> to pay as if we will develop some sort of amnesia to the fact that we
>>> are being billed for things that we should not be!
>>>
>>> Rant over�until I get my January bill and the credits are not
>>> posted�..then I will be back.
>
>
Corey
Oh, I assumed being in a Newfoundland newsgroup it would be specific to
Newfoundland, I never thought of "mainland" Bell
I honestly don't know what I would do if they implemented bandwidth
caps. I do a lot of downloading and streaming.
Joe
have to worry about bandwidth caps IMO.
Corey
Ain't that the truth.
I never understood how people can stand for bandwidth caps. I will
cancel my internet if they started billing me for every little thing I
do online. The technology is cheaper, and most of the funds needed for
the infrastructure was provided with public money, there is no reason
they need to limit us now, when for so many years we've been getting it
for free. Technology goes forward, no backwards.
Thomas Clancy
etch in stone:
>I never understood how people can stand for bandwidth caps. I will
>cancel my internet if they started billing me for every little thing I
>do online. The technology is cheaper, and most of the funds needed for
>the infrastructure was provided with public money, there is no reason
>they need to limit us now, when for so many years we've been getting it
>for free. Technology goes forward, no backwards.
You're right about only one thing: Technology going forward. Don't
kid yourself, the day is fast approaching a "pay per use" model. They
will justify this using one of two reasons: 1) People abusing the
current system 2) Recoup losses/profit.
As for losing money (with respect to our local LEC), stop and think
for one second. More and more folks are moving away from a "landline"
in favour of a cell (especially the younger folks), or to a VOIP
provider (to save money.) The local carriers here (Newfoundland) have
a relatively "fixed" (and admittedly dwindling income) base to rely
on. One of the only ways they're going to be able to make up for this
is to institute a pay per use system - this replaces/generates
revenue. Anyone of you that claim you're going to dump you provider
is just blowing smoke. They're all going to do it. I predict in the
very near future that Internet usage is going to move towards a
"celular-like" structure/plan. Technology may very well be moving
forward, but billing, like a compass rose, always points to the most
profitable. In this case, we are returning to the past; instead of
purchasing blocks of time (Re: Dial up), we'll be purchasing blocks of
data. "Technology being cheaper" has nothing to do with making a
profit - they're in business to make money, not pass along lower
prices. The parts may be cheaper, but the maintenance, increased
wages etc continue to climb and would offset and monies saved on
"Technology."
As for the argument "there's no reason they need to limit us now, when
for so many years we've been getting it for free"... some might argue
that you should have always paid, so they've done you a favour up to
this point. Though to play Devil's advocate, I've always paid for my
service - I don't recall ever getting anything for free. :o)
Regards,
Thomas
WARNING! EMAIL S~P~A~M~B~L~O~C~K~E~R PROTECTION WARNING!
Substitute 'HOTMAIL' for 'HAWTMAIL' when responding VIA email
jw
Not sure I follow what you're saying there.
DrewNL
fibre line that was run across the province was gov't funded in part :o)
A
jw
sold back to customers, but thats a case of govt building its own
network in partnership with providers. In that case, Eastlink and Axia.
In most cases like Bell or Telus or Rogers, little to no public money is
used for that infrastructure build.
carter
> Jason: I usually agree with you, but I will note that the redundant
> fibre line that was run across the province was gov't funded in part :o)
Actually it was not government funded in any part. The Newfoundland
government just happened to be one of the investors in that project.
There is a vast difference between funding something and investing in it.
Carter
DrewNL
Thomas Clancy
did etch in stone:
>So the government expects to see financial return from that link?
Why not, they see one from the Liquor Corporation? :o)
DrewNL
carter
> So the government expects to see financial return from that link?
That's generally the plan with investments. Why invest if there is no
no expectation of a return?
Carter
carter
> Especially where our houses are concerned!
Huh?
Carter
DrewNL
a profit :o)
Thomas Clancy
did etch in stone:
>Meaning the liquor store sees myself and Mr. Clancy often enough to see
>a profit :o)
Having been in the US, you have a fair idea of how much profit the
government is making. Perhaps they could use that to offset the cost
of Internet :o)
NiteProwler
Not only the US, even from province to province it is crazy. 24 Coors
Light are currently going for 32 bucks in Quebec (tax and deposit
included). 40oz of Crown Royal is also about 13 bucks cheaper across
the border.
carter
> Meaning the liquor store sees myself and Mr. Clancy often enough to see
> a profit :o)
Gotcha! ;^)