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[email] [spam] Reduce Service Contract Cost

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Alan J. Wylie

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Oct 27, 2004, 2:24:12 AM10/27/04

Note: sending unsolicited marketing e-mail to an individual in the UK
is an offence under the Privacy and Electronic Communications
(EC Directive) Regulations 2003

Sent from: [66.77.12.150] (Qwest)

Shills: http://207.36.156.8/ (valueweb)
http://www.fusionstorm.com/ [65.160.235.136] (ragingwire/sprint)
------------------------------------------------------------------------------
$ dig -x 66.77.12.150

;; ANSWER SECTION:
150.12.77.66.in-addr.arpa. 58363 IN PTR 150-12-77-66.etheric.net.

$ whois 66.77.12.150
Qwest Cybercenters QWEST-CYBERCENTER-2 (NET-66-77-0-0-1)
66.77.0.0 - 66.77.255.255
Etheric Networks, Inc. QWEST-JSV-ETHNET (NET-66-77-12-0-1)
66.77.12.0 - 66.77.13.255

$ whois NET-66-77-12-0-1

CustName: Etheric Networks, Inc.
Address: 527 Sixth Street, #371261
City: Montara
StateProv: CA
PostalCode: 94037
Country: US
RegDate: 2003-12-26
Updated: 2003-12-26

NetRange: 66.77.12.0 - 66.77.13.255
CIDR: 66.77.12.0/23
NetName: QWEST-JSV-ETHNET
NetHandle: NET-66-77-12-0-1
Parent: NET-66-77-0-0-1
NetType: Reassigned

$ dig www.fusionstorm.com

;; ANSWER SECTION:
www.fusionstorm.com. 3600 IN A 65.160.235.136

$ dig -x 65.160.235.136

;; ANSWER SECTION:
136.235.160.65.in-addr.arpa. 3600 IN PTR sprint-65-160-235-136.smf.ragingwire.net.

$ whois 65.160.235.136
Sprint SPRINTLINK-2-BLKS (NET-65-160-0-0-1)
65.160.0.0 - 65.174.255.255
RAGING WIRE FON-110106214472460 (NET-65-160-224-0-1)
65.160.224.0 - 65.160.239.255

$ whois NET-65-160-224-0-1

OrgName: RAGING WIRE
OrgID: RAGING-3
Address: 2710 GATEWAY OAKS DRIVE, STE 300
City: SACRAMENTO
StateProv: CA
PostalCode: 95833
Country: US

NetRange: 65.160.224.0 - 65.160.239.255
CIDR: 65.160.224.0/20
NetName: FON-110106214472460
NetHandle: NET-65-160-224-0-1
Parent: NET-65-160-0-0-1
NetType: Reassigned

$ dig -x 207.36.156.8

;; ANSWER SECTION:
8.156.36.207.in-addr.arpa. 21600 IN PTR bpofrontline.com.

$ whois 207.36.156.8

OrgName: CyberGate, Inc.
OrgID: CYBG
Address: 3250 W. Commercial Blvd. Suite 200
City: Ft. Lauderdale
StateProv: FL
PostalCode: 33309
Country: US

NetRange: 207.36.0.0 - 207.36.255.255
CIDR: 207.36.0.0/16
NetName: GATE-CIDR-2
NetHandle: NET-207-36-0-0-1
Parent: NET-207-0-0-0-0
NetType: Direct Allocation

$ whois bpofrontline.com

Domain Name: BPOFRONTLINE.COM
Registrar: NETWORK SOLUTIONS, LLC.
Whois Server: whois.networksolutions.com
Referral URL: http://www.networksolutions.com
Name Server: NS.VALUEWEB.NET
Name Server: NS2.VALUEWEB.NET
Status: REGISTRAR-LOCK
Updated Date: 21-oct-2003
Creation Date: 21-oct-2003
Expiration Date: 21-oct-2008

Registrant:
BPO FrontLine, Inc. (CWDSFXTVUD)
12280 Saratoga-Sunnyvale Rd
Suite 105
Saratoga, CA 95070
US

Domain Name: BPOFRONTLINE.COM

Administrative Contact:
stephens, David (36246849P) dstep<at>earthlink.net
BPO FrontLine, Inc.
114 Woodview Circle
San Ramon, CA 94583
US
925-202-4778

Technical Contact:
Network Solutions, LLC. (HOST-ORG) customerservice<at>networksolutions.com
13200 Woodland Park Drive
Herndon, VA 20171-3025
US
1-888-642-9675 fax: 571-434-4620

Record expires on 21-Oct-2008.
Record created on 21-Oct-2003.
Database last updated on 27-Oct-2004 02:09:51 EDT.

Domain servers in listed order:

NS.VALUEWEB.NET 216.219.253.211
NS2.VALUEWEB.NET 216.219.254.10

$ whois fusionstorm.com

Domain Name: FUSIONSTORM.COM
Registrar: NETWORK SOLUTIONS, LLC.
Whois Server: whois.networksolutions.com
Referral URL: http://www.networksolutions.com
Name Server: DNS.CARRZOO.COM
Name Server: DNS1.FUSIONSTORM.COM
Status: REGISTRAR-LOCK
Updated Date: 22-oct-2004
Creation Date: 14-aug-1999
Expiration Date: 14-aug-2008

Registrant:
Stormwatch Services, Inc. (FUSIONSTORM2-DOM)
18 Water Street
Holliston, MA 01746
US

Domain Name: FUSIONSTORM.COM

Administrative Contact:
Wilhelm, Joseph (20296973I) noc<at>stormwatchservices.com
2850 Cordelia Road
Suite 100
Fairfield, CA 94533
US
707-427-3511 fax: 707-427-3852

Technical Contact:
Stormwatch Services, Inc. (20296975O) noc<at>stormwatchservices.com
18 Water Street
Holliston, MA 01746
US
508-893-0842 fax: 508-429-9071

Record expires on 14-Aug-2008.
Record created on 14-Aug-1999.
Database last updated on 27-Oct-2004 02:10:18 EDT.

Domain servers in listed order:

DNS1.FUSIONSTORM.COM 65.160.235.130
DNS.CARRZOO.COM 67.123.88.139
------------------------------------------------------------------------------
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From: fusionstormxx<at>earthlink.net
To: al...@wylie.me.uk
Subject: Reduce Service Contract Cost
Date: 26 Oct 2004 15:16:49 -0700
Reply-To: fusionstormxx<at>earthlink.net

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<TITLE>FusionStorm, VAR, IT, Managed Services, Professional Services, and Support
Services</TITLE>
<META http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<LINK href="http://207.36.156.8/fusionstorm/Services_files/fs_ie.css" type="text/css" rel="stylesheet">
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<TABLE cellSpacing="0" cellPadding="0" width="100%" border="0">
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<TD align="left" bgColor="#999999" height="40"><A href="http://www.fusionstorm.com/index.html"><IMG height="36" src="http://207.36.156.8/fusionstorm/Services_files/in_fs_logo.gif" width="296" border="0"></A></TD>
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<TD class="greynav" width="495" bgColor="#000000"><A class="grey" href="http://www.fusionstorm.com/services.html"></A></TD>
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<TD vAlign="top" align="middle" width="147">
 
<IMG height="104" src="http://207.36.156.8/fusionstorm/Services_files/serv_serv_head.gif" width="140">
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<TD class="bodynormal" vAlign="top" width="530"> 

One Stop Shop for Lowest Cost Service Contracting
<IMG alt="Guarantee a 5% to 10%" src="http://207.36.156.8/fusionstorm/Services_files/Guarantee.gif"> Call 1 415 962 2241 now to redeem
your cost saving! 

<A class="grey" href="http://www.fusionstorm.com/services.html">S U
P P O R T   C O N T R A C T   S E R V I C E S 
www. f u s i o n s t o r m . c o m </A>
When is that
contract up for renewal? How can I be sure I'm getting the
best possible deal? Is the warranty still in effect? 
What support contracts do I really need? 

How many calls do I have to make to resolve this issue? 

One. FusionStorm. 

 
With multiple hardware and
software vendors, each with their own unique maintenance and
support stipulations, these questions and more can often be a
source of frustration. FusionStorm's Support Contract Services
team streamlines and simplifies the substantial administration
efforts it requires to manage these vendors. Our dedicated
team of professionals serves as a liaison between you and your
vendors to ensure technical support inquiries are followed by
rapid response times and meticulous problem resolutions.
 The result? You spend more time on
critical business needs rather than caught in the chaos of
contract management.
 
<A class="grey" href="http://207.36.156.8/fusionstorm/ContactFusion.htm?Email=xxxx@xxxxxxxxxxx"><<More
Information>></A>

I N T R O D U C T I O N
The FusionStorm Difference
 
FusionStorm acts as an extension of our strategic partners' service contract
departments, providing a single point of responsibility-Ours. With
FusionStorm's proven contract services solutions, you'll get a customized plan
that includes:

<UL>
<LI>
Site audits to document all warranties, serial numbers, levels of service, and
types of equipment 
<LI>
Modification of multiple vendor support contracts to end and renew on the same
day of the year 
<LI>
Advance notice of approaching renewal dates to ensure support contracts do not
lapse 
<LI>
Detailed reports for budgeting and ROI justification
<LI>
Liaison services to ensure vendors are providing you with fast and efficient
technical assistance
</LI>
</UL>
A Long-term Relationship
 
We continuously monitor equipment additions, changes, and physical locations.
And our team of dedicated professionals provides you one point of contact for
on-going support when you need it, where you need it.

<A class="grey" href="http://207.36.156.8/fusionstorm/ContactFusion.htm?Email=xxxx@xxxxxxxxxxx"><<More
Information>></A>

Supported Partner Contracts

<UL>
<LI>Sun Microsystems
<LI>Cisco Systems
<LI>StorageTek
<LI>Computer Associates
<LI>Hitachi Data Systems. </LI></UL>

I N T R O D U C T I O N
Sun Manager 
 
FusionStorm's Sun Manager maintenance support program is designed to offload
support burden and provide you with improved customer service and response
times. In order to provide this program, FusionStorm met the highest level of
engineering certification. Benefits include:

<UL>
<LI>
FusionStorm takes your first call and escalates it to Sun for resolution; SLA
remains the same as if call was directly placed to Sun
<LI>
Access to additional complementary platform support
<LI>
SunToneSM Certification for Sun Manager and Remote IT Managed Services
<LI>
Sun iForceSM Strategic System Provider with Sun Certified Engineers
<LI>
Sun iForce/Computerworld Excellence Award for Best SunTone Certified Service
<LI>
Faster resolution response time, often with the first call
<LI>
Choice to either call or e-mail issues
<LI>
Optional Remote IT Managed Services
<LI>
Multiple, cross-engineering certifications
<LI>
Fully staffed 24/7 Network Operations Center
</LI>
</UL>
<A class="grey" href="http://207.36.156.8/fusionstorm/ContactFusion.htm?Email=xxxx@xxxxxxxxxxx"><<More
Information>></A>

Service Levels
 
To meet your unique needs, Sun Hardware Support Contracts provides four types
of support services:

<UL>
<LI>
Platinum-mission critical
<LI>
Gold-business critical
<LI>
Silver-basic support
<LI>
Bronze-self support
</LI>
</UL>
The features of each level are specifically designed based on a comprehensive
product inventory and skills assessment. FusionStorm can help you decide which
Sun support program is best suited to your needs and tailor it to maximize your
Sun investments.

<A class="grey" href="http://207.36.156.8/fusionstorm/ContactFusion.htm?Email=xxxx@xxxxxxxxxxx"><<More
Information>></A>

Sun Agent
 
FusionStorm also offers Sun maintenance support through its Sun Agent program.
<IMG alt="" src="http://207.36.156.8/fusionstorm/Services_files/prod_sun_logo.gif" align="middle"> S
U N   M I C R O S Y S T E M S 
Sun, Sun Microsystems, the Sun logo, and Sun Fire are trademarks or registered
trademarks, and iForce and SunTone are servicemarks of Sun Microsystems, Inc.
in the United States and other countries.
 
Sun FireT 6800
 
Cisco SMARTnet
Cisco SMARTnet support provides you rapid access to vital information and
assistance when you need it, including:

<UL>
<LI>
Registered access to Cisco.com for online tools and technical assistance
<LI>
Access to the Cisco Technical Assistance Center (TAC)
<LI>
Cisco IOS Software updates
<LI>
Advance Replacement of failed hardware
 
Three service levels are available-Standard, Enhanced and Premium.
</LI>
</UL>
<A class="grey" href="http://207.36.156.8/fusionstorm/ContactFusion.htm?Email=xxxx@xxxxxxxxxxx"><<More
Information>></A>

Cisco SMARTnet Onsite
 
Cisco SMARTnet Onsite includes all of the benefits of SMARTnet support, plus
the added assurance of a trained field engineer who installs replacement parts
at your site. Three service levels are available-Onsite Standard, Onsite
Enhanced, and Onsite Premium. SNT (Standard): 8 a.m. to 5 p.m., Monday through
Friday, with response time of next business day (call in before 3 p.m. local
time). SNTE (Enhanced): 8 a.m. to 5 p.m., Monday through Friday, with response
time of four hours (call in before 3 p.m. local time). SNTP (Premium): 24/7
with response time of four hours.

Service Levels 
 
OS (Onsite Standard): 8 a.m. to 5 p.m., Monday through Friday, with
response time of next business day (call in before 3 p.m. local time). 
OSE (Onsite Enhanced): 8 a.m. to 5 p.m., Monday through Friday, with
response time of four hours (call in before 3 p.m. local time).
 
OSP (Onsite Premium): 24/7 with response time of four hours.

<A class="grey" href="http://207.36.156.8/fusionstorm/ContactFusion.htm?Email=xxxx@xxxxxxxxxxx"><<More
Information>></A>

<IMG alt="" src="http://207.36.156.8/fusionstorm/Services_files/prod_cisco_logo.gif" align="middle">C
I S C O   S Y S T E M S 

FusionStorm's delivery of Cisco's support options is designed to accelerate
customer success by enabling you to extend and enhance the operational lifetime
of your Cisco networking devices and Cisco IOS Software.
With FusionStorm, StorageTek's Enterprise Support Services offers a single point
of control, management, and accountability for your storage infrastructure,
while allowing you to maintain ownership of your IT assets. Benefits include:

<UL>
<LI>
24/7 onsite support
<LI>
24/7 support from the StorageTek Remote Resolution Center, which provides
incident management, diagnostics and problem resolution
<LI>
Software fix and patch management
<LI>
Hardware and software installations and upgrades
<LI>
Equipment relocations
<LI>
Microcode feature and functionality upgrades
<LI>
Quick problem resolution
<LI>
Less system downtime
<LI>
Expansive expertise
</LI>
</UL>
Three support levels are available-Elite, Select, and Next Day.
 
Elite Support: Two hour target response time from dispatch for onsite
help from a trained StorageTek engineer 24/7.
 
Select Support: Four-hour target response time from dispatch for onside
help from a trained StorageTek engineer Monday through Friday, 8 a.m. to 5
p.m., excluding nationally recognized holidays.
 
Next Day Support: Monday through Friday, 8 a.m. to 5 p.m., excluding
nationally recognized holidays.

<A class="grey" href="http://207.36.156.8/fusionstorm/ContactFusion.htm?Email=xxxx@xxxxxxxxxxx"><<More
Information>></A>

<IMG alt="" src="http://207.36.156.8/fusionstorm/Services_files/prod_storage_logo.gif" align="left">S
T O R A G E T E K 


FusionStorm's delivery of Computer Associates' support options provides you the
ability to obtain technical support at a desired service level, ensuring proper
response times and customer service.
Available support levels include Direct Incident Support, Direct Incident After
Hours Support, and free e-mail and online support.
 
Direct Incident Support: Telephone technical support Monday through
Friday, 8 a.m. to 8 p.m. EST.
 
Direct Incident After Hours Support: Telephone technical support Monday
through Friday, 8 p.m. to 8 a.m., and weekends.
 
Free E-mail Support and Access to Online Support:
Support Web site offers the opportunity to e-mail technology consultants, in
addition to a myriad of help options 24/7.
<IMG alt="" src="http://207.36.156.8/fusionstorm/Services_files/prod_ca_logo.gif" align="left">C
O M P U T E R   A S S O C I A T E S
 
FusionStorm's delivery of Hitachi Data Systems' maintenance and installation
services builds on Hitachi's unrivalled commitment to providing outstanding
customer satisfaction.
Service portfolio includes Week Day Basic Service, Standard Service, and Premium
Service.
 
Week Day Basic Service: Provides corrective maintenance to rectify
unexpected problems Monday through Friday, 8 a.m. to 5 p.m. (except public
holidays) with a targeted on-site response time of next business day.
 
Standard Service: Provides corrective maintenance to rectify unexpected
problems 24/7 with a targeted on-site response time of four hours for critical
situations, Concurrent maintenance available Monday through Friday, 8 a.m. to 5
p.m. (except public holidays).
 
Premium Service: Provides corrective maintenance to rectify unexpected
problems 24/7 with a targeted on-site response time of two hours for critical
situations.
 
Concurrent Maintenance:
Enables certain corrective and remedial maintenance tasks to take place while
the equipment remains in service.
<A class="grey" href="http://207.36.156.8/fusionstorm/ContactFusion.htm?Email=xxxx@xxxxxxxxxxx"><<More
Information>></A>
<IMG style="LEFT: 0px; TOP: 3003px" alt="" src="http://207.36.156.8/fusionstorm/Services_files/prod_hitachi_logo.gif" align="textTop"> H
I T A C H I   D A T A S Y S T E M S
For further information about Support Contract Services, please contact us.

China Basin Landing 
185 Berry Street 
Suite 2001 
San
Francisco, CA 94107
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</TD>
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<TD align="left" bgColor="#ffffff" height="30">
<TABLE height="20" cellSpacing="0" cellPadding="0" border="0">
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<TR>
<TD class="w_fineprint" bgColor="#000000" height="30"> For
More Information Call: David Stephens, ,
Ph.: 1 415 962 2241
<hr>
**If this email has reached you in error or you would like to be removed
from future email offers, please reply to this email with "remove" in the
subject line.**  

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