They have excellent customer support both through their online help files and the few times I have needed to call them for phone support.
They offer a wide variety of templates for different types of mail campaigns and also provide the option to edit the templates if needed. Someone with no HTML or CSS experience can send out good looking mail and newsletters and someone who can write HTML or CSS code can create a custom template to match the organization's web site if desired.
They offer good stats on the number of e-mail messages that have been opened, which links were clicked on in the message, and whether any notes were forwarded or bounced (and why).
Names can be added to the "Contacts" list by typing them in one at a time or by uploading an Excel file to add many people at once. You can have different interest lists for different categories of people or interests. When people are on more than one list, Constant Contact keeps track of that and sends only one note to the person, rather than multiple copies for every list receiving the message.
They offer a 60-day free trial so you can experiment with their system and see how you like it before spending any money.
All in all, I've been very happy with their service and have no complaints.
Hope this helps!
Cam
~ ~ ~ ~ ~ ~ ~ ~ ~ ~
Cam Howard
Design and Development
for Web, Multimedia, and
Print
http://www.camhoward.com
I use both constant contact and campaign monitor depending on the needs of the client. If you are not doing monthly email - then campaign monitor is worth looking into however it can be costly at a penny for each email address per mailing.
so
CM: .01 * 3k emails = $30 + $5 base fee ($35/email blast once a quarter)
CC: 2501-5000 emails = $50/mo
The only real barrier in using CM might be that there is no pretty email creator. You develop the email in a wysiwyg editor then import it with a click. A little more on the back end to get a template set up. But once you have one - you edit it yourself in notepad/dreamweaver etc to create each consecutive email.
So if you really are doing a one up email every few months it might be worth looking at campaign monitor. (http://www.campaignmonitor.com/) BUT once you decide to email more frequently - DEFINITELY move to constant contact or mail chimp it costs less in the long run and is fairly simple to use.
another interesting point for anyone - mailchimp offers up to 500 email address for FREE if anyone has a small list. Then you can send up to 3000 per month. What's that - 6 emails to 500 people in one month - not bad!!!
http://www.mailchimp.com/features/compare_us/
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