Best Managed Hosting Service

[Toby Cryns]

What high-end managed hosting environment do you recommend?

We have a site that needs 24/7 support access, preferably via phone.  The max budget is $200/month.

Has anyone tried wpengine.com?  If so, what are your experiences?  Any other recommendations along those lines?

Thanks!

[Winnie Williams]

I'm curious what classifies one as high-end.  The traffic they can handle?  I thought you only did early mornings with the babe, not late nights? ;-)

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[Toby Cryns]

Reid,

Thanks for sharing your experiences.  Who do you use in lieu of the two that you mention?

Thanks!
Toby

On Tuesday, July 31, 2012 12:25:04 AM UTC-5, Reid wrote:

Hi Toby

We had a very difficult experience with wp-engine. Super nice guys, and it seemed like they wanted to do a good job - but at the end of the day they couldn't provide half of the features that they had promised. I see that they just recently launched added Git support, so maybe they're stepping up their game. 

I have heard similar things about page.ly as well.

[Toby C]

Good question.  Here is how I define "high-end" off the top of my head:

• When I call tech support I get to speak with a tech support person who is helpful.
• When I call tech support I am not put on hold for more than 5 minutes.
• Knowledge of WordPress-specific requirements.
• Consistent availability and up-time.
• Honest when things go wrong.

I suppose that's really it.

Regarding working at night...today was an odd day.  :)

Toby

[DaveE]

Hi Reid,

I'd be interested to hear more about the issues you ran into with WP Engine. I've got a couple customers with them and the service has been great so far.

I'm about a week away from pulling the trigger on a professional level or higher account with them. But, I'd like to hear about your frustrations as a bit of balance to all the positive PR they've been getting.

[Nick Ciske]

I have 2 clients in the initial stages of using WP Engine. I'll let you know how it goes, but the consensus of what I read online says WP Engine is 'the best' with the caveats of them being a very specialized platform (restrictions on plugins, can't run source control on the server -- though you can now git-deploy). Some people have had bad experiences, and I guess they've really beefed up their offering in the last few months.

Not WordPress specific but great support (ticket and phone) -- if you want a great general purpose host that can run WP well:

http://www.wiredtree.com/

I've heard good things about Synthesis hosting (Genesis is no longer required) and they don't put number of domain limits on Multisite installs.

http://websynthesis.com/

Here's a comparison between the top 3:

http://www.artofblog.com/managed-wordpress-hosting-compared-wp-engine-synthesis-and-pagely/

ZippyKid and Nodeki are other options -- not sure about support though.

http://www.zippykid.com/

http://nodeki.com/

[Nick Pelton]

I've used Dreamhost VPS, and while it's great for quick and easy setups, it's performance is severely lacking even when you max the ram. What is really nice is they offer a seamless upgrade to a dedicated server which offer far better performance; and the dedicated servers are around the same price as the maxed out VPS. Only limitation is the dedicated server has a hard storage limit, but they do offer unlimited bandwidth which is uncommon for dedicated servers.

Thanks,

Nick

Nick Pelton
contact | nickp...@gmail.com | @nickpelton

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[Toby C]

Thanks for sharing your thoughts, Nick!  Please do let us know how your experience with wpengine.com goes.

Toby

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[Kiko Doran]

Toby,

You should ping Josh about using WPengine. We use it for one client that has a multisite install. They are pretty responsive but I would say we have to contact them for a lot more things than we would normally have to with another host. I think some of that may be because they are more setup for individual installs.

Kiko

[Nick Ciske]

So far, rocky.

Running into the same issues Reid/Modern Tribe did: they are very restrictive on what you can do (outside WP itself).

Looks like I'll be investigating other high perf. hosts or splitting the site into 2 pieces (WP, private API) to make the WP Engine servers not work too hard...

________________________

Nick Ciske

http://thoughtrefinery.com/

@nciske