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Re: TB can't open PDF attachments

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Jordon

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May 14, 2009, 10:36:06 AM5/14/09
to
Philip Rhoades wrote:
> People,
>
> I have looked around for fixes but nothing seems to help - any suggestions?
>
> Thanks,
>
> Phil.

Tools, Options, Attachments, View & Edit Actions. What's
listed for PDF?

--
Jordon

Philip Rhoades

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May 14, 2009, 8:57:49 PM5/14/09
to Jordon, support-t...@lists.mozilla.org
Jordon,


No "Options" under Tools for Linux version 3.0b2 but under:

Edit - Preferences - Download Actions

Type PDF has action "Open with evince" which is correct (I can manually
open PDF files with evince).

Thanks,

Phil.
--
Philip Rhoades

GPO Box 3411
Sydney NSW 2001
Australia
E-mail: ph...@pricom.com.au

goodwin

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May 14, 2009, 9:37:33 PM5/14/09
to
On 05/14/2009 05:57 PM Philip Rhoades scribbled:

> Jordon,
>
>
> On 2009-05-15 00:36, Jordon wrote:
>> Philip Rhoades wrote:
>>> People,
>>>
>>> I have looked around for fixes but nothing seems to help - any
>>> suggestions?
>>>
>>> Thanks,
>>>
>>> Phil.
>> Tools, Options, Attachments, View & Edit Actions. What's
>> listed for PDF?
>
>
> No "Options" under Tools for Linux version 3.0b2 but under:
>
> Edit - Preferences - Download Actions
>
> Type PDF has action "Open with evince" which is correct (I can manually
> open PDF files with evince).


but not automagicaly for Tbird?
works here - just check the box telling Tbird to do it this way all the
time...

maybe you want to set view attachments in line under the view menu?

that doesn't seem to work - hmmm...I've only got linux vers 2.0.0.21,
not that would make a diff.

you want to view it in line, Yes?

The Real Bev

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May 14, 2009, 9:43:22 PM5/14/09
to
Jordon wrote:

> Philip Rhoades wrote:
>>
>> I have looked around for fixes but nothing seems to help - any suggestions?
>

> Tools, Options, Attachments, View & Edit Actions. What's
> listed for PDF?

Curious. I have no entry for pdf files and there doesn't seem to be a way to
add one on that page. (TB/linux)

--
Cheers, Bev
- - - - - - - - - - - - - - - - - - - - - - - - - - -
Some people are like Slinkies... Not really good for
anything, but they still bring a smile to your face
when you push them down a flight of stairs.

goodwin

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May 14, 2009, 11:20:21 PM5/14/09
to
On 05/14/2009 06:43 PM The Real Bev scribbled:

> Jordon wrote:
>
>> Philip Rhoades wrote:
>>> I have looked around for fixes but nothing seems to help - any suggestions?
>> Tools, Options, Attachments, View & Edit Actions. What's
>> listed for PDF?
>
> Curious. I have no entry for pdf files and there doesn't seem to be a way to
> add one on that page. (TB/linux)
>

you need to tell Tbird what to use, then it shows there.
when 1st brought up, using ubuntu, it automagicly suggests document
viewer, which is evince. document viewer then appears in the option
dialog box.

Paul Westcott

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May 14, 2009, 11:28:49 PM5/14/09
to
The Real Bev wrote:
> Jordon wrote:
>
>> Philip Rhoades wrote:
>>>
>>> I have looked around for fixes but nothing seems to help - any
>>> suggestions?
>>
>> Tools, Options, Attachments, View & Edit Actions. What's
>> listed for PDF?
>
> Curious. I have no entry for pdf files and there doesn't seem to be a
> way to add one on that page. (TB/linux)

I was just about to post a similar comment.

I don't think I've ever looked at Download Actions before. I assume
that the nine actions shown are default ones, because I haven't
consciously added any, and, as TRB says, there's no apparent way to add
any preferences via Download Actions itself.

Paul Westcott

Paul Westcott

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May 14, 2009, 11:33:33 PM5/14/09
to

How exactly do you "tell TB what to use"? When the dialogue box comes
up, I always ask TB to open .pdf files in Acrobat, but that clearly
hasn't been added as a preference in Download Actions.

Paul Westcott

Philip Rhoades

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May 15, 2009, 12:15:04 AM5/15/09
to goodwin, support-t...@lists.mozilla.org
goodwin,


On 2009-05-15 11:37, goodwin wrote:
> On 05/14/2009 05:57 PM Philip Rhoades scribbled:
>
>> Jordon,
>>
>>
>> On 2009-05-15 00:36, Jordon wrote:
>>> Philip Rhoades wrote:
>>>> People,
>>>>
>>>> I have looked around for fixes but nothing seems to help - any
>>>> suggestions?
>>>>
>>>> Thanks,
>>>>
>>>> Phil.

>>> Tools, Options, Attachments, View& Edit Actions. What's


>>> listed for PDF?
>>
>> No "Options" under Tools for Linux version 3.0b2 but under:
>>
>> Edit - Preferences - Download Actions
>>
>> Type PDF has action "Open with evince" which is correct (I can manually
>> open PDF files with evince).
>
>
> but not automagicaly for Tbird?
> works here - just check the box telling Tbird to do it this way all the
> time...


No such box under:

Edit-Preferences-Attachments-Download Actions-View and Edit Actions

(Linux version 3.0b2).


> maybe you want to set view attachments in line under the view menu?


Would be nice but at the moment I just want to click on the file and
open it in a new Evince window.


> that doesn't seem to work - hmmm...I've only got linux vers 2.0.0.21,
> not that would make a diff.
>
> you want to view it in line, Yes?


See above . .

goodwin

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May 15, 2009, 12:15:52 AM5/15/09
to
On 05/14/2009 08:33 PM Paul Westcott scribbled:

Using linux, Tbird offers "document viewer" as the default choice and
wants to know if that is what to always use for .pdf files.

Doesn't windoze offer you a choice? Should be Adobe but its been awhile
since I've even looked at windoze...

goodwin

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May 15, 2009, 12:29:08 AM5/15/09
to
On 05/14/2009 08:28 PM Paul Westcott scribbled:

One more time:

click on .pdf attachment
Tbird opens dialog box offering (for linux) "document viewer"
or alternate choice check (which brings up a blank box 1st time around)
tell Tbird to use document viewer and in the future it shows up in that
blank dialog box.
check the "always use this application box for this file type" and there
is no more of this dialog.

simple enuff

goodwin

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May 15, 2009, 12:42:26 AM5/15/09
to
On 05/14/2009 09:15 PM Philip Rhoades scribbled:

>>> Type PDF has action "Open with evince" which is correct (I can manually
>>> open PDF files with evince).
>>
>> but not automagicaly for Tbird?
>> works here - just check the box telling Tbird to do it this way all the
>> time...
>
>
> No such box under:
>
> Edit-Preferences-Attachments-Download Actions-View and Edit Actions
>

I am addressing a .pdf attachment which shows as attachment in the
email. Click on that attachment and the Tbird dialog comes up. After
filling that in, .pdf will show up under edit>preferences>attachments.
Check the "use this app for this file type" and you should be done with it.

> (Linux version 3.0b2).

vers 3.0b2 of what?


> Would be nice but at the moment I just want to click on the file and
> open it in a new Evince window.
>

once you do it the first time via independent attachment of .pdf type,
it should.

goodwin

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May 15, 2009, 12:48:56 AM5/15/09
to
> On 05/14/2009 09:15 PM Philip Rhoades scribbled:
>
>> No such box under:
>>
>> Edit-Preferences-Attachments-Download Actions-View and Edit Actions
>>

no, it is the box which come up when you click the .pdf attachment at
the bottom of your view screen,

Ken Whiton

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May 15, 2009, 1:17:30 AM5/15/09
to
*-* On Fri, 15 May 2009, at 13:33:33 +1000,
*-* In Article iY-dnfdbOdQQf5HX...@mozilla.org,
*-* Paul Westcott wrote
*-* About Re: TB can't open PDF attachments

>>> Jordon wrote:

>>>> Philip Rhoades wrote:

In that same "Opening [attachment name]" dialogue box, in
addition to selecting an action and/or an application, you also need
to check the "Do this automatically for files like this from now on."
box. TB will then add your choice of action/application to the
"Download Actions" list, and it won't ask you again in the future.

Ken Whiton
--
FIDO: 1:132/152
InterNet: kenw...@surfglobal.net.INVAL (remove the obvious to reply)

Jerry McAllister

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May 15, 2009, 11:11:56 AM5/15/09
to The Real Bev, support-t...@lists.mozilla.org
On Thu, May 14, 2009 at 06:43:22PM -0700, The Real Bev wrote:

> Jordon wrote:
>
> >Philip Rhoades wrote:
> >>
> >>I have looked around for fixes but nothing seems to help - any
> >>suggestions?
> >
> >Tools, Options, Attachments, View & Edit Actions. What's
> >listed for PDF?
>
> Curious. I have no entry for pdf files and there doesn't seem to be a way
> to add one on that page. (TB/linux)

I found that to be true on TB on FreeBSD too.
I had to shut off that automatic handler and then try to look
at a .pdf file. Then it let me tell it to use xpdf which I
had installed, to display .pdf files. After that, the automatic
handler utility disappeared and now I have a line in preferences/applications
that says:
PDf file Use xpdf
and it works.
I suspect it is similar in other UNIX versions such as Linux.
Anyway, I also could not find a way to just set it to use xpdf
for .pdf files. I had to go through the long drawn out procedure.

////jerry


>
> --
> Cheers, Bev
> - - - - - - - - - - - - - - - - - - - - - - - - - - -
> Some people are like Slinkies... Not really good for
> anything, but they still bring a smile to your face
> when you push them down a flight of stairs.

> _______________________________________________
> support-thunderbird mailing list
> support-t...@lists.mozilla.org
> https://lists.mozilla.org/listinfo/support-thunderbird
> To unsubscribe, send an email to
> support-thund...@lists.mozilla.org?subject=unsubscribe

Ron K.

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May 15, 2009, 1:04:56 PM5/15/09
to
Jerry McAllister on 5/15/2009 11:11 AM, keyboarded a reply:

> On Thu, May 14, 2009 at 06:43:22PM -0700, The Real Bev wrote:
>
>> Jordon wrote:
>>
>>> Philip Rhoades wrote:
>>>> I have looked around for fixes but nothing seems to help - any
>>>> suggestions?
>>> Tools, Options, Attachments, View & Edit Actions. What's
>>> listed for PDF?
>> Curious. I have no entry for pdf files and there doesn't seem to be a way
>> to add one on that page. (TB/linux)
>
> I found that to be true on TB on FreeBSD too.
> I had to shut off that automatic handler and then try to look
> at a .pdf file. Then it let me tell it to use xpdf which I
> had installed, to display .pdf files. After that, the automatic
> handler utility disappeared and now I have a line in preferences/applications
> that says:
> PDf file Use xpdf
> and it works.
> I suspect it is similar in other UNIX versions such as Linux.
> Anyway, I also could not find a way to just set it to use xpdf
> for .pdf files. I had to go through the long drawn out procedure.
>
> ////jerry
>
>

For users of Tb 2.x there is an add-on named MIME Edit that provides a
means to create entries.

--
Ron K.
Who is General Failure, and why is he searching my HDD?
Kernel Restore reported Major Error used BSOD to msg the enemy!

Nir

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May 15, 2009, 1:40:23 PM5/15/09
to
On 05/15/2009 06:27 AM, Philip Rhoades wrote:
> No "Options" under Tools for Linux version 3.0b2 but under:
>
> Edit - Preferences - Download Actions
>
> Type PDF has action "Open with evince" which is correct (I can manually
> open PDF files with evince).

may be somehow that entry has been corrupted.
Delete that entry.
Select an message having a pdf file attached to it.
Double click on the attachment to open it.
Tb will prompt to select application. Select that and also check the
/use this app for this file type/ option as suggested by goodwin.

goodwin

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May 15, 2009, 2:52:44 PM5/15/09
to
On 05/15/2009 10:40 AM Nir scribbled:

I don't think anything is corrupt at Philip's setup - sounds to be
working correctly.
As for the others, dunno.

Philip Rhoades

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May 18, 2009, 10:36:03 PM5/18/09
to goodwin, support-t...@lists.mozilla.org
goodwin,


I have since found that the problem is not with all PDFs - some do
actually open by clicking on them - now I have to find out what the
difference is between those and the ones that DON'T open but only have a
SAVE option . .

Paul Westcott

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May 18, 2009, 11:35:55 PM5/18/09
to
Ken Whiton wrote:
> Paul Westcott wrote

>> goodwin wrote:
>>> The Real Bev scribbled:
>>>> Jordon wrote:
>>>>> Philip Rhoades wrote:
>
>>>>>> I have looked around for fixes but nothing seems to help - any
>>>>>> suggestions?
>
>>>>> Tools, Options, Attachments, View & Edit Actions. What's listed
>>>>> for PDF?
>
>>>> Curious. I have no entry for pdf files and there doesn't seem to
>>>> be a way to add one on that page. (TB/linux)
>
>>> you need to tell Tbird what to use, then it shows there.
>>> when 1st brought up, using ubuntu, it automagicly suggests document
>>> viewer, which is evince. document viewer then appears in the
>>> option dialog box.
>
>> How exactly do you "tell TB what to use"? When the dialogue box
>> comes up, I always ask TB to open .pdf files in Acrobat, but that
>> clearly hasn't been added as a preference in Download Actions.
>
> In that same "Opening [attachment name]" dialogue box, in
> addition to selecting an action and/or an application, you also need
> to check the "Do this automatically for files like this from now on."
> box. TB will then add your choice of action/application to the
> "Download Actions" list, and it won't ask you again in the future.

I'd love to be able to "Do this automatically for files like this from
now on", but unfortunately that option is greyed out in the dialogue box
that is open in front of me right now.

I only have the option to "Open with ..." (and Adobe doesn't
automatically appear in the menu space) or "Save to Disk".

Any suggestions?

Paul Westcott

goodwin

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May 19, 2009, 12:41:36 AM5/19/09
to
On 05/18/2009 08:35 PM Paul Westcott scribbled:

I thought this was covered previously in the thread - for the first
time, you need to specify/browse to the application (document viewer or
evince).
Once that is done, it /will/ show the "do this automatically..."
dialogue and the choice will show up in the applications available box.

Ken Whiton

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May 19, 2009, 2:30:24 AM5/19/09
to
*-* On Tue, 19 May 2009, at 12:36:03 +1000,
*-* In Article
mailman.84.1242700580.1...@lists.mozilla.org,
*-* Philip Rhoades wrote

*-* About Re: TB can't open PDF attachments

> On 2009-05-16 04:52, goodwin wrote:

That sounds like a problem with the way the attachment is
identified by the sender's e-mail client.

View --> Message Source (or use the <Ctrl-U> keyboard shortcut)
and look at the headers of the attachment. You should see something
like:

--=====================_12166609==_
Content-Type: video/x-ms-wmv; name="TheFlea.wmv"
Content-Transfer-Encoding: base64
Content-Disposition: attachment; filename="TheFlea.wmv"

or

--=====================_4571906==_
Content-Type: video/x-ms-wm; name="wrecked_UFO.wm"
Content-Transfer-Encoding: base64
Content-Disposition: attachment; filename="wrecked_UFO.wm"

If you compare the "Content-Type:"s for the ones that open
properly and the ones that don't, you should see a difference. Since
the cause is on the sender's end, however, I don't think there's
anything you can do about it, because the cause is in the mail client,
and not the result of anything the sender is doing.

Ken Whiton

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May 19, 2009, 2:30:39 AM5/19/09
to
*-* On Tue, 19 May 2009, at 13:35:55 +1000,
*-* In Article TcSdnVILLLeAtI_X...@mozilla.org,

*-* Paul Westcott wrote
*-* About Re: TB can't open PDF attachments

> Ken Whiton wrote:
>> Paul Westcott wrote

>>>>> Jordon wrote:

>>>>>> Philip Rhoades wrote:

To the right of that "Open with ..." option there should be a
drop-down arrow. If there isn't, I don't know what to tell you. If
there is, click on it and the selection should expand to show an
additional option of "Other". Click on that and then, as Goodwin has
posted, browse to the application you want to use, select it, and then
the "Do this automatically ..." option should become available.

Hopefully, this should resolve at least some of the problems
you're having opening .pdf attachments. You might also want to take a
look at the post I just made in response to Philip's problem,
regarding attachments that are mis-identified by the sending client.

Paul Westcott

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May 19, 2009, 5:23:02 AM5/19/09
to

There certainly is a drop-down arrow, and the only option in the
drop-down menu is Adobe (as I noted, Adobe doesn't automatically appear
in the menu space). However, having chosen the Adobe option, the "Do
this automatically for files like this from now on" instruction remains
greyed out. Therefore I'm unable to instruct TB to always make that
choice, and so the dialogue box will reappear next time a .pdf
attachment needs to be opened.

Paul Westcott

Philip Rhoades

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May 19, 2009, 8:16:00 AM5/19/09
to kenw...@surfglobal.net.inval, support-t...@lists.mozilla.org
Ken,


You are correct:

--NextPart_000_0025_01BDBAA5.86C80EB0
Content-Type: application/octet-stream;
name="w_20090514192700-25p001.pdf"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
filename="w_20090514192700-25p001.pdf"


------_=_NextPart_001_01C9D13F.FDE92B2F
Content-Type: application/pdf;
name="885327.pdf"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
filename="885327.pdf"

When I edit the mail file and change:

"octet-stream"

to:

"pdf"

the attachment then opens properly - although I had exit TB before
editing and I had delete the ".msf" file a couple of times before it
worked . .

Thanks for that!

Regards,

Ron K.

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May 19, 2009, 4:47:58 PM5/19/09
to
Philip Rhoades on 5/19/2009 8:16 AM, keyboarded a reply:

> Ken,
>
>
> On 2009-05-19 16:30, Ken Whiton wrote:
>> *-* On Tue, 19 May 2009, at 12:36:03 +1000,
>> *-* In Article
>> mailman.84.1242700580.1...@lists.mozilla.org,
>> *-* Philip Rhoades wrote
>> *-* About Re: TB can't open PDF attachments
>>
>>> On 2009-05-16 04:52, goodwin wrote:
>>>> On 05/15/2009 10:40 AM Nir scribbled:
>>
>>>>> On 05/15/2009 06:27 AM, Philip Rhoades wrote:
>>>>>> No "Options" under Tools for Linux version 3.0b2 but under:
>>

>>


>>> I have since found that the problem is not with all PDFs - some do
>>> actually open by clicking on them - now I have to find out what the
>>> difference is between those and the ones that DON'T open but only
>>> have a SAVE option . .
>>
>> That sounds like a problem with the way the attachment is
>> identified by the sender's e-mail client.
>>
>> View --> Message Source (or use the <Ctrl-U> keyboard shortcut)
>> and look at the headers of the attachment. You should see something
>> like:
>>
>> --=====================_12166609==_
>> Content-Type: video/x-ms-wmv; name="TheFlea.wmv"

>> Content-Type: video/x-ms-wm; name="wrecked_UFO.wm"

>> If you compare the "Content-Type:"s for the ones that open
>> properly and the ones that don't, you should see a difference. Since
>> the cause is on the sender's end, however, I don't think there's
>> anything you can do about it, because the cause is in the mail client,
>> and not the result of anything the sender is doing.
>

> You are correct:
>
> --NextPart_000_0025_01BDBAA5.86C80EB0
> Content-Type: application/octet-stream;

>
>
> ------_=_NextPart_001_01C9D13F.FDE92B2F
> Content-Type: application/pdf;

>
> When I edit the mail file and change:
>
> "octet-stream"
> to:
>
> "pdf"
>
> the attachment then opens properly - although I had exit TB before
> editing and I had delete the ".msf" file a couple of times before it
> worked . .
>

I have seen that quite a bit mwith stuff from particular senders of new
posts. They are using Win XP where the XP file associations are using "Name
Space" without adequate MIME type entries in the registry. That can result
in SM & Tb both using "octet-stream" because there registry scan could not
find a MIME for the *.* file extension being attached.

So basically it's an OS configuration problem on the senders end, if the
message client depends on the windows registry storing MIME for any
attachment being sent.

Ken Whiton

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May 26, 2009, 2:42:23 AM5/26/09
to
*-* On Tue, 19 May 2009, at 19:23:02 +1000,
*-* In Article 4qidnV8GbZfl54_X...@mozilla.org,

*-* Paul Westcott wrote
*-* About Re: TB can't open PDF attachments

> Ken Whiton wrote:
>> Paul Westcott wrote

>>> Ken Whiton wrote:
>>>> Paul Westcott wrote

[ ... ]

Try this. Select the "Save to Disk" option (but don't click on
OK) and see if the "Do this automatically ..." option becomes
available. If it does, select the "Open with ..." option again and
see if "Do this automatically ..." remains available. If it does, you
should be all set. If it doesn't, there was nothing lost by trying.
;-)

Ken Whiton

unread,
May 26, 2009, 3:05:08 AM5/26/09
to
*-* On Tue, 19 May 2009, at 22:16:00 +1000,
*-* In Article
mailman.26.1242735383.2...@lists.mozilla.org,

*-* Philip Rhoades wrote
*-* About Re: TB can't open PDF attachments

> On 2009-05-19 16:30, Ken Whiton wrote:
>> *-* Philip Rhoades wrote

[ ... ]

>>> I have since found that the problem is not with all PDFs - some do
>>> actually open by clicking on them - now I have to find out what
>>> the difference is between those and the ones that DON'T open but
>>> only have a SAVE option . .

>> That sounds like a problem with the way the attachment is
>> identified by the sender's e-mail client.

>> View --> Message Source (or use the <Ctrl-U> keyboard shortcut)
>> and look at the headers of the attachment. You should see something
>> like:

>> --=====================_12166609==_
>> Content-Type: video/x-ms-wmv; name="TheFlea.wmv"
>> Content-Transfer-Encoding: base64
>> Content-Disposition: attachment; filename="TheFlea.wmv"

>> or

>> --=====================_4571906==_
>> Content-Type: video/x-ms-wm; name="wrecked_UFO.wm"
>> Content-Transfer-Encoding: base64
>> Content-Disposition: attachment; filename="wrecked_UFO.wm"

>> If you compare the "Content-Type:"s for the ones that open
>> properly and the ones that don't, you should see a difference.
>> Since the cause is on the sender's end, however, I don't think
>> there's anything you can do about it, because the cause is in the
>> mail client, and not the result of anything the sender is doing.

> You are correct:

> --NextPart_000_0025_01BDBAA5.86C80EB0
> Content-Type: application/octet-stream;
> name="w_20090514192700-25p001.pdf"
> Content-Transfer-Encoding: base64
> Content-Disposition: attachment;
> filename="w_20090514192700-25p001.pdf"

> ------_=_NextPart_001_01C9D13F.FDE92B2F
> Content-Type: application/pdf;
> name="885327.pdf"
> Content-Transfer-Encoding: base64
> Content-Disposition: attachment;
> filename="885327.pdf"

I couldn't remember the "octet-stream" string, so I couldn't tell
you exactly what to look for. Glad you found it.

> When I edit the mail file and change:

> "octet-stream"

> to:

> "pdf"

> the attachment then opens properly - although I had exit TB before
> editing

That's understandable.

> and I had delete the ".msf" file a couple of times before it
> worked . .

That's also understandable. The ".msf" file is an index file.
Editing the mail file changes its size and changes the position of
everything following the edit, so it would need to be re-indexed.

> Thanks for that!

You're welcome.

Paul Westcott

unread,
May 26, 2009, 8:48:45 AM5/26/09
to

Thanks for the suggestion. Unfortunately choosing to "Save to Disk"
doesn't "un-grey" the "Do this automatically ..." option.

Paul Westcott

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