Problem getting email
Bill
Cannot get email...says folder is being processed please wait until
processed.
This happened shortly after a windows defender update so I am guessing
its related. Its a file def update for KB915597. I cant even find the
darn thing in my installed updates to uninstall it. Its not listed
Any ideas as I cant get email anymore...
Thanks
Bill
Peter Potamus the Purple Hippo
close the program and delete all the *.msf files from the
mail section of the TB profile.
--
Please do not email me for help. Reply to the newsgroup
only. And only click on the Reply button, not the Reply All
or Reply to Author. Thanks!
Peter Potamus & His Magic Flying Balloon:
http://www.toonopedia.com/potamus.htm
Bill
> Bill wrote:
>> TB on Vista
>>
>> Cannot get email...says folder is being processed please wait until
>> processed.
>>
>> This happened shortly after a windows defender update so I am guessing
>> its related. Its a file def update for KB915597. I cant even find the
>> darn thing in my installed updates to uninstall it. Its not listed
>>
>> Any ideas as I cant get email anymore...
>>
>> Thanks
>> Bill
>
> close the program and delete all the *.msf files from the mail section
> of the TB profile.
>
I looked at those files and thats all my work etc...quite a bit to
lose..So I created a new profile which I suppose would have the same
effect and the problem persists. I also did a system restore to remove
the Defender update and the problem is still there. Really dont know now
what could have caused this
I also checked via Web mail to see if anything on the server could be
the problem and there is no mail there
I am now really at a loss.
Any other thoughts?
thanks
Bill
Peter Potamus the Purple Hippo
> Peter Potamus the Purple Hippo wrote:
>> Bill wrote:
>>> TB on Vista
>>>
>>> Cannot get email...says folder is being processed please wait until
>>> processed.
>>>
>>> This happened shortly after a windows defender update so I am guessing
>>> its related. Its a file def update for KB915597. I cant even find the
>>> darn thing in my installed updates to uninstall it. Its not listed
>>>
>>> Any ideas as I cant get email anymore...
>>>
>>> Thanks
>>> Bill
>> close the program and delete all the *.msf files from the mail section
>> of the TB profile.
>>
>
>
> I looked at those files and thats all my work etc...quite a bit to
> lose..
your mail isn't kept in the *.msf files. They're kept in
the file that don't contain extensions, such as inbox,
drafts, sent, etc. So, go ahead and delete the *.msf files.
.msf files are indexing files. They tell the program which
way things are sorted, what messages are flagged, tagged,
killed, watched, and other things. When you delete them
[with the program closed], they will be rebuilt upon the
restart of the program.
Bill
> Bill wrote:
>> Peter Potamus the Purple Hippo wrote:
>>> Bill wrote:
>>>> TB on Vista
>>>>
>>>> Cannot get email...says folder is being processed please wait until
>>>> processed.
>>>>
>>>> This happened shortly after a windows defender update so I am
>>>> guessing its related. Its a file def update for KB915597. I cant
>>>> even find the darn thing in my installed updates to uninstall it.
>>>> Its not listed
>>>>
>>>> Any ideas as I cant get email anymore...
>>>>
>>>> Thanks
>>>> Bill
>>> close the program and delete all the *.msf files from the mail
>>> section of the TB profile.
>>>
>>
>>
>> I looked at those files and thats all my work etc...quite a bit to lose..
>
> your mail isn't kept in the *.msf files. They're kept in the file that
> don't contain extensions, such as inbox, drafts, sent, etc. So, go
> ahead and delete the *.msf files.
>
> .msf files are indexing files. They tell the program which way things
> are sorted, what messages are flagged, tagged, killed, watched, and
> other things. When you delete them [with the program closed], they will
> be rebuilt upon the restart of the program.
>
Didnt work Peter. Just like the new profile
Same processing message
Bill
> Bill wrote:
>> Peter Potamus the Purple Hippo wrote:
>>> Bill wrote:
>>>> TB on Vista
>>>>
>>>> Cannot get email...says folder is being processed please wait until
>>>> processed.
>>>>
>>>> This happened shortly after a windows defender update so I am
>>>> guessing its related. Its a file def update for KB915597. I cant
>>>> even find the darn thing in my installed updates to uninstall it.
>>>> Its not listed
>>>>
>>>> Any ideas as I cant get email anymore...
>>>>
>>>> Thanks
>>>> Bill
>>> close the program and delete all the *.msf files from the mail
>>> section of the TB profile.
>>>
>>
>>
>> I looked at those files and thats all my work etc...quite a bit to lose..
>
> your mail isn't kept in the *.msf files. They're kept in the file that
> don't contain extensions, such as inbox, drafts, sent, etc. So, go
> ahead and delete the *.msf files.
>
> .msf files are indexing files. They tell the program which way things
> are sorted, what messages are flagged, tagged, killed, watched, and
> other things. When you delete them [with the program closed], they will
> be rebuilt upon the restart of the program.
>
Something I forgot to mention ...I have a gmail account and it connects
and works ok with that one. Its my ISP Bellsouth/AT&T thats the problem.
But it works ok with Windows Mail and outlook so I am thinking its not
the ISP or maybe they are sabotaging TB? :-)...
Thanks again
Jack Briggs
occurred before opening Thunderbird - McAfee Security Center had
auto-updated. This was a problem for my system a few weeks ago that caused
me to have to perform a total restore.
Any ideas?
Nir
If you toggle the status of 'Allow anti-virus clients to quarantine
....' option at Tools > Options>Privacy>Anti-Virus and restart
Thunderbird and try to download mails again , does it works normally ?
Jack Briggs
times out.
"Nir" <nir...@hotmail.com> wrote in message
news:ltOdnUl-rJ75o5va...@mozilla.org...
Nir
> "Nir" <nir...@hotmail.com> wrote in message
>> If you toggle the status of 'Allow anti-virus clients to
>> quarantine ....' option at Tools > Options>Privacy>Anti-Virus and
>> restart Thunderbird and try to download mails again , does it works
>> normally ?
>>
>
>
> Tried that. It continues as connected to server, trying to fetch
> until it times out.
You may see this page "http://kb.mozillazine.org/Folder_being_processed"
I'm suspecting 1st reason 'Messages with bad headers or header fields
left blank'.
Using your web browser login to your mail account , look for any such
message in new messages . If you have any , either download or forward
it to any other account and then delete it . Now try to download mails
using TB.
Jack Briggs
from TB.
"Nir" <nir...@hotmail.com> wrote in message
news:xIWdnQnyqom03Jva...@mozilla.org...
Nir
> "Nir" <nir...@hotmail.com> wrote in message
>> You may see this page
>> "http://kb.mozillazine.org/Folder_being_processed"
>>
>> I'm suspecting 1st reason 'Messages with bad headers or header
>> fields left blank'. Using your web browser login to your mail
>> account , look for any such message in new messages . If you have
>> any , either download or forward it to any other account and then
>> delete it . Now try to download mails using TB.
>>
>
>
> I logged into mail account and deleted new messages. Still can't
> fetch mail from TB.
Have you tried other suggestions ,listed in that page ?
Try two things also :
1. recheck account settings of that account at Tools > account settings
|> that account > server settings .
2.Stop your antivirus program completely . Start Thunderbird in safe
mode ( Start > programs > thunderbird [safe mode]. Send a mail to
yourself. Now
try to download mails .
Bill
"Jack Briggs" <jbg...@earthlink.net> wrote in message
news:9-SdnT5db_3_35va...@mozilla.org...
Jack & NIR
I am totally lost . Coming to you now with Windows Mail
I have tried just about everything, deleting mail via web mail, nothing is
on server.
Mcafee did do an update but I honestly cannot recall if it was before or
after. Seems like there is one daily.
I also posted this in the TB mozilla forum and it seems like others are
having issues. Like some cyber bandit has popped up.
The only thing I am thinking left to do is completely uninstall Mcafee and
see if it helps. Mcafee came with my PC and has two months left of free
support. If it worked I would go back to Avast. I am also going to call my
ISP and see if any other users are reporting TB errors. Long shot but never
know.
Thanks for all the responses.
Bill
>
Nir
Instead of uninstall , try to stop/disable Mcafee . You may need to
restart your system to stop some Mcafee process , still running even
after you disabled it. Now try to download mail.
Jack Briggs
"no extensions?" I tried that too. No luck. Only thing I can think is to
backup all of my messages and address books and uninstall TB, then reinstall
and reconfigure. What a pain!
"Nir" <nir...@hotmail.com> wrote in message
news:mrqdnR9gCvEU2Jva...@mozilla.org...
Bill
Same as Jack. Safe mode doesnt help, and its a real pain to disable Mcafee.
So many things to stop and not sure which one is relevant. I turned off just
about everything I could and no luck. I wish they had a switch to disable
everything one shot. They have a ton of services running thats why I would
consider the uninstall.
Tks
Bill
Jack Briggs
open incoming ones.
"Nir" <nir...@hotmail.com> wrote in message
news:mrqdnR9gCvEU2Jva...@mozilla.org...
Nir
> Same as Jack. Safe mode doesnt help, and its a real pain to disable Mcafee.
> So many things to stop and not sure which one is relevant. I turned off just
> about everything I could and no luck. I wish they had a switch to disable
> everything one shot. They have a ton of services running thats why I would
> consider the uninstall.
>
its most probably 'mcafee email protetion'
"http://forums.mozillazine.org/viewtopic.php?p=3084701&highlight=mcafee#3084701"
Jack Briggs
"Nir" <nir...@hotmail.com> wrote in message
news:mrqdnRhgCvGo0Zva...@mozilla.org...
Bill
Did that again and rebooted. Still no luck
I called my ISP and they have no reports of TB issues
Mine is certainly busted
Thanks for all your help
Bill
Rich
Jack,
Just wanted to let you know that I am in exactly the same boat. No new
email IN, since the McAfee update. I've got an email in to McAfee with
a request for help.
Rich
Andrew DeFaria
I've never used them and have never gotten a virus. I would never put up with such clearly unnecessary hassles.
--
Andrew DeFaria
There cannot be a crisis today; my schedule is already full.
Jack Briggs
I'm going to uninstall McAfee and TB, reinstall TB and see what happens.
I had a similar issue a couple of months ago with my other mail program and
McAfee's auto update. A notice went out from McAfee stating that some could
have issues! I sent many emails and never received a return from McAfee.
Good luck on that front! I'm through with them.
Best,
Jack
"Rich" <nos...@saddam.net> wrote in message
news:RfqdneUIwZMSyZva...@mozilla.org...
Bill
Bill
"Jack Briggs" <jbg...@earthlink.net> wrote in message
news:FbSdnaMgsYVGw5va...@mozilla.org...
ja...@buzzylimited.com
> Jack Briggs wrote:
> > Server accounts setting haven't changed. I can send messages - just can't
> > open incoming ones.
>
> >news:mrqdnR9gCvEU2Jva...@mozilla.org...
> >> Jack Briggs wrote:
>
> >>>> You may see this page "http://kb.mozillazine.org/Folder_being_processed"
>
> >>>> I'm suspecting 1st reason 'Messages with bad headers or header fields
> >>>> left blank'. Using your web browser login to your mail account , look
> >>>> for any such message in new messages . If you have any , either download
> >>>> or forward it to any other account and then delete it . Now try to
> >>>> download mails using TB.
>
> >>> I logged into mail account and deleted new messages. Still can't fetch
> >>> mail from TB.
> >> Have you tried other suggestions ,listed in that page ?
>
> >> Try two things also :
> >> 1. recheck account settings of that account at Tools > account settings
> >> |> that account > server settings .
> >> 2.Stop your antivirus program completely . Start Thunderbird in safe
> >> mode ( Start > programs > thunderbird [safe mode]. Send a mail to
> >> yourself. Now
> >> try to download mails .
>
> Jack,
> Just wanted to let you know that I am in exactly the same boat. No new
> email IN, since the McAfee update. I've got an email in to McAfee with
> a request for help.
> Rich
I have been hit with the same problem--no mail but mail out. And it
was after a MacAfee update (if you disable the programme, it works). I
had 70 mins on the chatline (text) with MacAfee technical support.
Nothing worked and I was told to do a scan in DOS mode. I won't of
course. I think we have to wait for a move by MacAfee to correct this.
Jack
Bill
TB is back in business
Here it is:
--------------------------------------------------------------------------------------------------------------
McAfee: Please hold windows key in your key board near ctrl key and press R
(Windows key+R)(same as start/run)
McAfee: You will get a run window.
McAfee: Please type services.msc in the run window and click Ok.
McAfee: Please look for McAfee redirector service in the list and right
click and click stop.
Following the same steps and clicking "Start" will turn the firewall back
on.
Use at your discretion but it does instantly allow your e-mail to download
-----------------------------------------------------------------------------------------------------------------------------
<ja...@buzzylimited.com> wrote in message
news:1191600516.0...@57g2000hsv.googlegroups.com...
Jack Briggs
Thanks - it worked for me, too. I'm uninstalling McAfee right now to see if
this holds.
I'll keep posted.
"Bill" <not...@home.com> wrote in message
news:_JSdnUqJvdRi_Jva...@mozilla.org...
Bill
http://forums.mozillazine.org/viewtopic.php?t=590757
"Bill" <not...@home.com> wrote in message
news:_JSdnUqJvdRi_Jva...@mozilla.org...
Rich
Another data point in the meantime: My wife is using Mozilla on her
computer on our home network. She is having no problems whatsoever. I
don't know whether she has had the McAfee force-update or not, though.
Rich
Rich
Another YES vote! Works for me!
Now, begs the question of "What are the ramifications?"
Will this stay set this way, must I do it every boot-up?
McAfee and TBird were compatible before; what changed?
Rich
Bill
will have a fix in an update.
Seems its only the firewall disabled which is no big deal for me.
Windows firewall and router firewall are good enough. Only had those on
my old system with XP and never had a days problem.
Bill
Fred W.
Lose the Mcafee and get AVG Free from Grisoft.
Irwin Greenwald
Try Start>>Run msconfig and disable McAfee. Then restart your OS.
--
Irwin
Please do not use my email address to make requests for help.
Knowledge Base: http://kb.mozillazine.org/Main_Page
smacm...@xplornet.com
> I have been hit with the same problem--no mail but mail out. And it
> was after a MacAfee update (if you disable the programme, it works). I
> had 70 mins on the chatline (text) with MacAfee technical support.
> Nothing worked and I was told to do a scan in DOS mode. I won't of
> course. I think we have to wait for a move by MacAfee to correct this.
Ditto. Got the update last night. Incoming mail stopped. Outgoing
mail still active.
I had a problem like this before that cleared either when I moved my
inbox messages to inbox old (unlikely) or when I deleted the right
message using webmail (more likely).
This time no luck. Removing the msf files got me one step closer:
now I get an empty progress bar.
I installed McAfee because I got a virus that removed administrator
privileges from all accounts and I had to reformat.
There are other email programs that work. Is it time to set up a home
Outlook account?
Stuart
smacm...@xplornet.com
Sorry, didn't see the above messages until I posted.
Yes that worked for me.
Don't understand though: this turns off the firewall? Then why did my
firewall setting say it was already off before I did this?
Stuart