Tbird up from 7.0 to 8.0

Arne Hamre

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Nov 12, 2011, 10:58:00 AM11/12/11

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I allowed Tbird to update itself from 7.0 to 8.0 a few days ago. Since
then I have had any number of crashes, sometimes within a few minutes of
restarting.

I have faithfully sent crash report every time.

Today I downloaded a COMPLETE Tbird 8.0 (UK english, if that should
matter) and installed it. Now I'm waiting to see if a new, fresh
installation cured the problem.

--
Arne Hamre

Mozilla Thunderbird 8.0
Mozilla Firefox 8.0

Arne Hamre

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Nov 12, 2011, 3:06:40 PM11/12/11

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On 12.11.2011 16:58, Arne Hamre wrote:
> I allowed Tbird to update itself from 7.0 to 8.0 a few days ago. Since
> then I have had any number of crashes, sometimes within a few minutes of
> restarting.
>
> I have faithfully sent crash report every time.
>
> Today I downloaded a COMPLETE Tbird 8.0 (UK english, if that should
> matter) and installed it. Now I'm waiting to see if a new, fresh
> installation cured the problem.
>

Nope - it did not (cure the problem). Crashing again.

It seems to crash when I'm reading newgroup messages, but (maybe) not
when I'm in email. Hmmm...

yaz

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Nov 12, 2011, 3:50:47 PM11/12/11

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+1 Having same problem with crashing while reading RSS news groups.
Submitted crash reports, and waiting .... patiently :)

goodwin

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Nov 12, 2011, 4:05:16 PM11/12/11

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how does one submit crash reports for Tbird?

Greywolf

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Nov 12, 2011, 4:25:48 PM11/12/11

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RSS has been problematic in Tbird/Firefox. I gave up up on it a long
time ago, use RSSOWL instead. It's free, come with a mess of built-on
links which you will have to winnow to suit yourself.

HTH
Wolf K.

Greywolf

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Nov 12, 2011, 4:26:52 PM11/12/11

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On 12/11/2011 10:58 AM, Arne Hamre wrote:
> I allowed Tbird to update itself from 7.0 to 8.0 a few days ago. Since
> then I have had any number of crashes, sometimes within a few minutes of
> restarting.
>
> I have faithfully sent crash report every time.
>
> Today I downloaded a COMPLETE Tbird 8.0 (UK english, if that should
> matter) and installed it. Now I'm waiting to see if a new, fresh
> installation cured the problem.
>

Do a complete uninstall (with Revo or the like) before reinstalling from
a fresh download. Back up the Profiles and Extensions folders first.

HTH
Wolf K.

Chris Ilias

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Nov 13, 2011, 2:47:32 PM11/13/11

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In Tools-->Options, set your Thunderbird start page to this:
about:crashes

Then go to Go-->Mail_Start_Page. You should get a page of submitted
crash reports. Click on the latest ones, and tell us the crash ID or URL
of your latest crash reports. We can then look at the data specific to
your crash and have a better idea of what is causing the problem.

--
Chris Ilias <http://ilias.ca>
Mailing list/Newsgroup moderator

Arne Hamre

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Nov 13, 2011, 4:01:09 PM11/13/11

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On 13.11.2011 20:47, Chris Ilias wrote:
> Remove All Reports Submitted Crash Reports Report ID Date Submitted
> bp-0a4b4de0-1079-4a0f-aa37-bccba2111113 13.11.2011 21:29
> bp-cdc326b4-6178-4543-bcb5-3c73e2111113 13.11.2011 20:07
> bp-6506eedc-0bcc-4120-a23b-e10572111113 13.11.2011 17:55
> bp-5b35072a-f28f-4d02-a874-658be2111113 13.11.2011 17:36
> bp-6a682948-a9d0-4436-96ce-c576a2111113 13.11.2011 16:49
> bp-d0d53b6d-9c69-43dc-be5b-d10da2111113 13.11.2011 15:46
> bp-14640e50-7883-41a0-8d59-c8b5d2111113 13.11.2011 10:46
> bp-15f30da0-08d0-4132-819a-10b242111112 12.11.2011 23:44
> bp-4abc3ed5-25d8-4542-9c43-cdf622111112 12.11.2011 23:42
> bp-a1e3081e-2642-496a-8134-8b3bc2111112 12.11.2011 21:42
> bp-755dfc36-8e06-4336-82bb-262762111112 12.11.2011 20:55
> bp-965830fc-d6ba-4b54-bca0-9c09f2111112 12.11.2011 17:28
> bp-592209ab-734c-4eda-ace3-ae3f32111112 12.11.2011 17:08
> bp-ead288b2-005a-45b3-add5-751be2111112 12.11.2011 15:50
> bp-2b970082-b340-465e-9cae-df20e2111112 12.11.2011 15:48
> bp-8493071e-796c-4006-a122-5542c2111112 12.11.2011 15:04
> bp-4a487785-cb38-4aaa-b0bc-07ddf2111112 12.11.2011 14:47
> bp-ed83d6bf-e831-4a70-8773-6615c2111111 11.11.2011 19:48
> bp-9ba28f33-d187-4c01-9665-ce2422111111 11.11.2011 10:02
> bp-584efaf3-120e-4f36-9f6f-3c9db2111111 11.11.2011 09:30
> bp-4ff147c6-e2a1-4fbc-8990-195452111110 11.11.2011 08:59
> bp-0c080708-291a-49bd-be5a-83d482111110 11.11.2011 07:08
> bp-f0d13c3e-93bf-4159-a7ca-407952111110 10.11.2011 21:02 No crash
> reports have been submitted. This application has not been configured to
> display crash reports. The preference breakpad.reportURL must be set.

goodwin

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Nov 13, 2011, 7:23:23 PM11/13/11

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On 11/13/2011 11:47 AM, Chris Ilias wrote:
> In Tools-->Options, set your Thunderbird start page to this:
> about:crashes
>
> Then go to Go-->Mail_Start_Page. You should get a page of submitted
> crash reports. Click on the latest ones, and tell us the crash ID or URL
> of your latest crash reports. We can then look at the data specific to
> your crash and have a better idea of what is causing the problem.
>

Chris, where did this little goody come from?

I can't find a setting for sumitting crash reports at all, much less
this method.

Ron K.

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Nov 13, 2011, 8:21:44 PM11/13/11

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goodwin on 11/13/2011 7:23 PM, keyboarded a reply:

What I have added is extension View About from AMO. It works with both TB
and FF and was developed by a former MoMo (aka TB dev company) intern.

--
Ron K.
Who is General Failure, and why is he searching my HDD?
Kernel Restore reported Major Error used BSOD to msg the enemy!

goodwin

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Nov 13, 2011, 8:39:49 PM11/13/11

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On 11/13/2011 05:21 PM, Ron K. wrote:
> goodwin on 11/13/2011 7:23 PM, keyboarded a reply:
>> On 11/13/2011 11:47 AM, Chris Ilias wrote:
>>> In Tools-->Options, set your Thunderbird start page to this:
>>> about:crashes
>>>
>>> Then go to Go-->Mail_Start_Page. You should get a page of submitted
>>> crash reports. Click on the latest ones, and tell us the crash ID or URL
>>> of your latest crash reports. We can then look at the data specific to
>>> your crash and have a better idea of what is causing the problem.
>>>
>>
>> Chris, where did this little goody come from?
>>
>> I can't find a setting for sumitting crash reports at all, much less this
>> method.
>
> What I have added is extension View About from AMO. It works with both
> TB and FF and was developed by a former MoMo (aka TB dev company) intern.
>

applies to crash reports? CI did not mention the need to install any
extensions...

Wayne Mery

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Nov 14, 2011, 7:34:30 AM11/14/11

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of course

> CI did not mention the need to install any extensions...

perhaps because the addon isn't absolutely necessary. but it is far more
powerful. and it avoids having about:crashes in you face on startup

--
contribute ... http://wiki.mozilla.org/Thunderbird:Testing
evangelize ... http://www.spreadthunderbird.com/aff/165/

Irving Reid

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Nov 14, 2011, 3:05:13 PM11/14/11

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Quick note for everyone looking for Thunderbird crash reports etc.

For at least TB 6 and later, When you're looking at the main mail
viewing page (the tabbed view), the Help / Troubleshooting Information
menu item brings up a tab with lots of useful info, including links to
the about:plugins and about:buildconfig pages.

Starting with TB 9.0, which will move from the Earlybird to the Beta
channel Real Soon Now, the about:memory and about:crashes will also be
available from the Troubleshooting Information page.

If you can think of any other things that would be useful on the
Troubleshooting page, file a request Bugzilla and copy me on it.

- irving -

Chris Ilias

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Nov 14, 2011, 4:10:34 PM11/14/11

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I looked at your latest few reports, and they all have the same crash
signature [FormatStringWithHostNameByID], which means it's the same
cause for each crash. Unfortunately, there are no bug reports associated
with that signature, so it's hard to get info regarding any research
that may have been done on that type of crash.

The closest thing I could find as a bug about special characters in in
passwords. It does seem like all the bugs that mention
"FormatStringWithHostNameByID" are about the password manager.

If the crash happens when checking for messages for a specific account,
try deleting the password for that account. You should then be asked to
enter it the next time you check for messages on that account.

1. Go to Tools-->Options-->Security-->Passwords.
2. Click on [Saved Passwords].
3. Select the password you want to remove.
4. Click [Remove].

Chris Ilias

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Nov 14, 2011, 4:21:21 PM11/14/11

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If Thunderbird crashes, the Mozilla Crash Reporter should come up,
giving you the option send send a report or not.

about:crashes has been part of the Mozilla core code for a long while
now. Like about:config, it's easier to get to it in Firefox because you
can just type the URL in the location bar. In Thunderbird, there's no
location bar, so accessing "about" pages is more tricky. Because
about:config is so popular, the [Config Editor] button was added to the
Advanced preferences panel.

In <https://bugzilla.mozilla.org/show_bug.cgi?id=526802#c4>, I explained
the need for a UI path to about:crashes in Thunderbird, so it was added
to the Troubleshooting Information page in July. You should see it in
the next planned update (late December).

Arne Hamre

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Nov 14, 2011, 4:27:26 PM11/14/11

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Thanks for looking into my problem. I suspect that it has to do with a
slightly unstable "Newshosting.com" .

With any luck it has improved by now.

Thunderbird is probably innocent, in this case.

Wayne Mery

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Nov 14, 2011, 4:39:45 PM11/14/11

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thanks for all the info

> With any luck it has improved by now.
>
> Thunderbird is probably innocent, in this case.

Doubtful.

Notable in the crashes
1. only happening for version 8. no version 7 crashes
2. all crash comments are in French, except yours
3. crashes are still coming in. And the first crash was nov 8

Wayne Mery

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Nov 14, 2011, 4:46:47 PM11/14/11

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bug filed as https://bugzilla.mozilla.org/show_bug.cgi?id=702425