SUMO day planning
David Tenser
about the sumo day. We also have some pretty tight deadlines there,
specifically to figure out events and create a page where we include
this info along with a description of the day and its purpose.
Majken Connor
wrote:
> _______________________________________________
> support-planning mailing list
> support-...@lists.mozilla.org
> https://lists.mozilla.org/listinfo/support-planning
>
I've added some points to it, and created a page for making suggestions
about the events/projects.
Also, I'm not sure the text I made up earlier is the best tone for the
community, I think it's better for other press. Here's something more
personal that I think is better for places like SFX:
Hearing all the great things about the upcoming Firefox 3 and wishing you'd
been a part of it? It's not too late! Even when all the development and
testing is done, there's still a very important job left. Providing user
support can help make sure the release goes smoothly for users who are
updating and who are trying Firefox out for the first time.
The Firefox Support team would like to invite you to our first SUMO day! On
April 11th we'll be hosting a day all about getting to know SUMO and how to
use our site to help other Firefox users enjoy their favorite browser. If
you've thought about helping out with user support, but haven't been sure
where to start, this day is for you.
Our team is gearing up to show you the ropes and answer all your questions.
Not only will there be the normal tasks of editing articles, and answering
questions in the forums and on chat, but we're planning special projects
that will help you get to know our site, so you can jump right in or get
started slowly. We're also looking for your feedback on what still needs to
get better for our community to grow.
And of course, we're hoping many of you will stick around for release day
when *you* can be the difference between an ordinary internet user and a
proud Firefox fan.