Migrating Bugs from Bugzilla to SUMO

[Swarnava Sengupta]

For those of you who have contributed on the Mozilla bug database
(Bugzilla.mozilla.org), one of the largest long-standing problems is
when a lost user will post a bug report that is actually a support
request. Support requests on Bugzilla aren't helpful to users, as BMO
is not very user friendly, nor is it an effective platform for
support.

So, to help alleviate this problem, and both make things easier for
contributors and improve our support for users, we have written a step
by step guide on how to manually move a bug from BMO to SUMO. This
will give users a better support experience, and help clean up
Bugzilla's database a bit.

You can read the guide here[1]. Please pass any questions or feedback
you have to me. And of course, if you have a few free cycles, please
look through Bugzilla and if you see any user support request, forward
them on to SUMO. Thanks!

[1]. https://support.mozilla.org/kb/migrate-bugs-sumo

--
Swarnava
https://developer.mozilla.org/profiles/Swarnava/

[Jay Garcia]

On 15.09.2012 23:49, Sailfish wrote:

--- Original Message ---

> My bloviated meandering follows what Swarnava Sengupta graced us with on
> 9/15/2012 9:11 PM:

> Indirectly related
>
> When I went to the site, it asked me to participate in a survey at:
> http://www.surveygizmo.com/s3/popup/1002970/46488f9ad4eb
>
> However, when clicked it returns:
>
> Unable to connect
>
> Firefox can't establish a connection to the server at www.surveygizmo.com.
>
> o The site could be temporarily unavailable or too busy. Try again in a
> few moments.
> o If you are unable to load any pages, check your computer's network
> connection.
> o If your computer or network is protected by a firewall or proxy, make
> sure that Firefox is permitted to access the Web.
>

Works here this morning, try again.


--
Jay Garcia - www.ufaq.org - Netscape - Firefox - SeaMonkey - Thunderbird
Mozilla Contribute Coordinator Team - www.mozilla.org/contribute/
Mozilla Mozillian Member - www.mozillians.org
Mozilla Contributor Member - www.mozilla.org/credits/