This is the third time I've submitted this question to all available so-called sources of help on FF, and still no answer. Even ChatZilla is pointless, as they neglected to add a "Submit" button after wasting time typing out your question. Their so-called "chat support" is never open. Sod Firefox. I'm going back to IE.
Glenn Gordon wrote:
> Ever since the Firefox 3.0.8 update, unwanted tabs keep loading whenever I start firefox. They are the tabs of the homepages of everything I download, such as add-ons. I disable all my add-ons, but as asoon as I restored them, the tabs came back, increasing each time?
>
> This is the third time I've submitted this question to all available so-called sources of help on FF, and still no answer. Even ChatZilla is pointless, as they neglected to add a "Submit" button after wasting time typing out your question. Their so-called "chat support" is never open. Sod Firefox. I'm going back to IE.
1. Did you NOT close the tabs before you closed FF?
2. Do you have the session manager set to automatically reload your previous
session?
Some add-ons throw up some sort of ack or homepage the first time you restart
FF after enabling them, which I regard as a nuisance, but they've never
appeared more than once per install/update.
Core dump complete!
--
Cheers, Bev
Far away in a strange land
--
Old Gringo
Just West Of Nowhere
Enjoy Life And Live It To Its Fullest
http://www.NuBoy-Industries.com
I haven't asked "where?" That's exactly my point about Firefox. They don't give you any indication of exactly where the right place is to ask. Instead, they fob everyone off by giving them the run around all over the place.
Kind Regards,
Glenn
--- On Wed, 22/4/09, Ron Hunter <rphu...@charter.net> wrote:
From: Ron Hunter <rphu...@charter.net>
Subject: Re: Firefox is on its way out
To: support...@lists.mozilla.org
Date: Wednesday, 22 April, 2009, 8:51 PM
_______________________________________________
support-firefox mailing list
support...@lists.mozilla.org
https://lists.mozilla.org/listinfo/support-firefox
To unsubscribe, send an email to
support-fir...@lists.mozilla.org?subject=unsubscribe
Please bottom post or intesperse in these newsgroups/mailing lists thank
you.
Help is easy to find. First go to the home page
If you typed in www.firefox.com, the Google search comes back with a
link to the Firefox page
http://www.mozilla.com/en-US/firefox/personal.html
once there Need Help? with a link Visit Firefox Support
which leads you to
http://support.mozilla.com/en-US/
If you can't get an answer on the Knowledge Base search or the Support
Forum search, there is an entry called
Other Firefox Support
http://support.mozilla.com/en-US/kb/Other+Firefox+support
which lists the Mozilla Community
http://www.mozilla.org/community/
clicking on the mailing list newsgroup link
http://www.mozilla.org/community/developer-forums.html#general
There we are, mozilla.support.firefoxf
there are also other avenues of support if you wish as well.
But how does he find the newsgroups? I've had a
similar problem and it's only luck that I remembered
where to look.
If you point to where you started, someone can probably point to the wording
which is supposed to tell you where to post, or not to expect any answers.
I don't know anything about the chat part, never use it.
BTW, you subscribed via a list server (could mean lots of email next major
update of Firefox), suggest you unsubscribe, and then subscribe to the newsgroup
through the mozilla newsserver.
Specific unsubscribe directions are in your email headers.
http://ilias.ca/blog/2006/01/instructions-for-new-newsgroup-server/
> But how does he find the newsgroups? I've had a
> similar problem and it's only luck that I remembered
> where to look.
maybe
http://support.mozilla.com/en-US/kb/Other+Firefox+support
middle of the page?
you can lead a man to newsgroups but you can't make him think
"At mozilla.org, we host public mailing lists and newsgroups to foster
open communication"
And then it lists them all.
I /think/ it's hard to remember one out of 3,335,876
links on the I'Net. ;-)
If he would have asked his question on the mailing list, we could have
instructed him on how to find the newsgroup
One way to get help for Firefox is the same as most Windows programs.
From Firefox click HELP --> HELP CONTENTS
This brings up this web page with multiple ways to get help,
http://support.mozilla.com/en-US/kb/Firefox+Help?style_mode=inproduct
# Knowledge Base
# Support Forum
# Ask a Question
# Other Firefox Support
In addition there are tutorials for novice intermediate and advanced
users of Firefox
In Chatzilla, did you try simply hitting the Enter (return) key?
Lee
"He had no conception of the cello. He was BLOWING into it."
That's why Google is rich!
Searching finds it pretty quickly. ;)
<http://lmgtfy.com/?q=firefox+support+newsgroup>
But in this case, I don't think it matters. Ron posted some help, but
only got a response saying that no one is willing to help.
--
»Q«
Kleeneness is next to Gödelness.
well, yeah, but that wasn't from google - it was from the firefox home
web page - which is the 1st place I go to look for support.
This doesn't strike me as a new trick so you old dogs should be able to
pick it up, eh?
Hi Ron
I haven't asked "where?" That's exactly my point about Firefox. They don't give you any indication of exactly where the right place is to ask. Instead, they fob everyone off by giving them the run around all over the place
This may be the case, however ... I consider myself the opposite of a
computer/internet illiterate, but also found only just recently this
mozilla related usenet server. Until then I had the impression, that all
mozilla discussion/support is available through the "usual" usenet
groups only.
--
Torsten Villnow
This is what i call the "Microsoft Syndrome". When corporations get too big for their own good and make enough money, they can afford to tell their customers to fuck off, as they no longer give a shit for the customer.
--- On Thu, 23/4/09, Pete Holsberg <pj...@pobox.com> wrote:
From: Pete Holsberg <pj...@pobox.com>
Subject: Re: Firefox is on its way out
To: "Firefox user help" <support...@lists.mozilla.org>
Date: Thursday, 23 April, 2009, 8:34 PM
The last time I looked, Mozilla was not deriving any income from the
sale of Firefox, Thunderbird, etc.
"The Mozilla Foundation is a non-profit organization that sponsors the
Mozilla project and devotes its resources to promoting openness,
innovation and opportunity on the Internet. We do this by supporting the
community of Mozilla contributors and by assisting others who are
building technologies that benefit users around the world."
So Mozilla is not a huge profit-making corp with vast resources and does
not fit your description at all. You cannot expect to get extensive free
support along with free software.
-------
I find that people how say "You shouldn't have to...." are living in an
impractical (i.e., "dream") world. You do what needs to be done and
forget "should". You'll be much happier.
My two cents.
Glenn, please watch your language in here.
*All* support options are community powered. That means *everyone*
helps: users and developers, employees and volunteers. That's
intentional. That's how Firefox is built, and that's how Firefox Support
works.
Instead of taking out your frustration on innocent people, and replying
to those who try to give you unhelpful smart-ass answers, let's try to
be constructive and help each other. I am sorry that no-one answered you
in the web-forum, but it appears that some people did attempt to help
you here. Did their advice help you?
If you're asking for a definitive place to go when you need help, that
would be http://support.mozilla.com , which is where you are taken to if
you click on the "Help Contents" item in the |Help| menu (i.e. press
<F1>), or go to the Mozilla website and choose the "Support" option.
From there you are directed to:
1. Search the knowledge base.
2. If you cannot find your answer in the knowledge base you are directed
to <http://support.mozilla.com/kb/Ask+a+question>, which lists:
** The web-forum <http://support.mozilla.com/forum>
** as well as live chat. The live chat hours are listed at
<http://support.mozilla.com/kb/Live+Chat>, and if it is not open the
web-forum always is.
** Other options are there for those who prefer different venue types
(newsgroup, mailing list, IRC, etc.).
If there's any part of that process you didn't understand, please tell
us which part, so we can address it to improve user support for all
Firefox users. For an extended explanation of the "Support funnel", see
<http://blog.mozilla.com/sumo/2008/09/02/the-vision-for-sumo-2/>.
--
Chris Ilias <http://ilias.ca>
List-owner: support-firefox, support-thunderbird, test-multimedia
Keeper of the Knowledge Base: <https://support.mozilla.com/kb/>
> The last time I looked, Mozilla was not deriving any income from the
> sale of Firefox, Thunderbird, etc.
>
> "The Mozilla Foundation is a non-profit organization that sponsors the
> Mozilla project and devotes its resources to promoting openness,
> innovation and opportunity on the Internet. We do this by supporting the
> community of Mozilla contributors and by assisting others who are
> building technologies that benefit users around the world."
>
> So Mozilla is not a huge profit-making corp with vast resources and does
> not fit your description at all. You cannot expect to get extensive free
> support along with free software.
the Mozilla Foundation might not make any money, but
the Mozilla Corporation does. It makes 10s of millions
of dollars off the proceeds of Firefox. Firefox is a
huge cash-cow for them. This is why Mozilla has sort of
dropped Thunderbird, cause it can't make money.
--
*IMPORTANT*: Sorry folks, but I cannot provide email
help!!!! Emails to me may become public
Notice: This posting is protected under the Free Speech
Laws, which applies everywhere in the FREE world,
except for some strange reason, not to the mozilla.org
newsgroup servers, where your posting may get you banned.
Peter Potamus & His Magic Flying Balloon:
http://melaman2.com/cartoons/singles/mp3/p-potamus.mp3
http://www.toonopedia.com/potamus.htm
How do they make money? I didn't pay anything for FF.
Google and other large firms mostly Google
http://www.theregister.co.uk/2006/03/14/google_mozilla_tax/
http://en.wikipedia.org/wiki/Mozilla_Foundation
Financing
> On 23/04/09 3:42 PM, Glenn Gordon wrote:
>> You shouldn't have to "Google" for help. The very fact that you suggest it, just proves my point exactly. Of course its the run around, just so that Firefox can avoid direct contact with its customers, hence the many (false) help options. Even their so-called "chat" support is non-existent, as its never open.
>>
>> This is what i call the "Microsoft Syndrome". When corporations get too big for their own good and make enough money, they can afford to tell their customers to **** off, as they no longer give a **** for the customer.
>
> Glenn, please watch your language in here.
>
Watch his language? Where did he use language that needs to be watched?
You mean like Andrew uses without the asterisks?
follow up set to mozilla.general
Terry R.
--
Anti-spam measures are included in my email address.
Delete NOSPAM from the email address after clicking Reply.
Google pays Mozilla Corp for having Google as its default browser? What
other firms contribute to MC income and how?
> On 23/04/09 3:42 PM, Glenn Gordon wrote:
>> You shouldn't have to "Google" for help. The very fact that you suggest it, just proves my point exactly. Of course its the run around, just so that Firefox can avoid direct contact with its customers, hence the many (false) help options. Even their so-called "chat" support is non-existent, as its never open.
>>
>> This is what i call the "Microsoft Syndrome". When corporations get too big for their own good and make enough money, they can afford to tell their customers to **** off, as they no longer give a **** for the customer.
>
> Glenn, please watch your language in here.
>
My apologies Chris. I see it was you who changed the words to asterisks
after seeing Ron reply.
No, google pays Mozilla for every search inquiry it gets via Firefox.
The agreement stipulates that Google is the default in the release
versions of Mozilla (tho of course users can change this if they wish)
In short, it works out to about $1.20 for every Firefox user out there
(50 million users, $62 million 'search' fees)
Other firms pay Mozilla and adapt the software to their own needs.
There are also donations and sales from the Mozilla store
This is only pure speculation, as I have no idea of what the agreement
is based on, but I would guesstimate that Mozilla gets 1 cent for every
100,000 clicks using the Google search engine. That would mean that for
the above income, Firefox users generated some 62 billion Google searches.
Pete misinterpreted the links
Mozilla gets income from Google searches launched by Firefox. Google is
the default search engine in Firefox, users of course can change it if
they want.
Watch his language? Where did he use language that needs to be watched? You mean like Andrew uses without the asterisks?
follow up set to mozilla.general
No, because I have had no major problems where I needed to obtain help.
But as I was generally interested in Firefox & Thunderbird related
discussion, I looked up for available forums in the "normal" usenet.
--
Torsten Villnow
--- Original Message ---
> Terry R. wrote:
>> Watch his language? Where did he use language that needs to be watched? You
>> mean like Andrew uses without the asterisks?
> I'll give ya an asterisk! It's amazing how some so called adults are fearful of
> certain combinations of letters. Words are words. There are no bad words - only
> bad intent. People can express bad intent with "good" words and good intend with
> "bad" words. Grow the asterisk up already! Geeze.
>> follow up set to mozilla.general
> Follow up set right back here. You can go to mozilla.general if you like...
> --
> Andrew DeFaria <http://defaria.com>
> Everyone has the right to be stupid, but your abusing the privilege.
>
The one thing you seem to fail to understand is that we're playing to a
potential world-wide audience consisting of a wide variety of cultures,
beliefs and communication standards, etc. Rather than subject this
audience to your interpretation of communcation standards, try thinking
of the "other guy" for a change.
Also, try following the guidelines as well -> followup set to .general
/xo
On 24.04.2009 02:20, Andrew DeFaria wrote:
--- Original Message ---
Terry R. wrote:
Watch his language? Where did he use language that needs to be watched? You mean like Andrew uses without the asterisks?I'll give ya an asterisk! It's amazing how some so called adults are fearful of certain combinations of letters. Words are words. There are no bad words - only bad intent. People can express bad intent with "good" words and good intend with "bad" words. Grow the asterisk up already! Geeze.
follow up set to mozilla.generalFollow up set right back here. You can go to mozilla.general if you like...
The one thing you seem to fail to understand is that we're playing to a potential world-wide audience consisting of a wide variety of cultures, beliefs and communication standards, etc. Rather than subject this audience to your interpretation of communcation standards, try thinking of the "other guy" for a change.How does that this is a world-wide audience change my statement at all? Answer is: It doesn't. It's irrelevant. Words are still words - intent is what's important. In the end everybody subjects the audience to their personal interpretation of a communication standard, just as you just did. The "other guy" should already be grown up and mature and able to handle mature things.
Also, try following the guidelines as well -> followup set to .general
> Terry R. wrote:
>> Watch his language? Where did he use language that needs to be
>> watched? You mean like Andrew uses without the asterisks?
> I'll give ya an asterisk! It's amazing how some so called adults are
> fearful of certain combinations of letters. Words are words. There are
> no bad words - only bad intent. People can express bad intent with
> "good" words and good intend with "bad" words. Grow the asterisk up
> already! Geeze.
>> follow up set to mozilla.general
> Follow up set right back here. You can go to mozilla.general if you like...
> --
> Andrew DeFaria <http://defaria.com>
> Everyone has the right to be stupid, but your abusing the privilege.
>
Care to give the asterisk to my face rather than piping up in a
newsgroup acting like such a big man?
follow up set to mozilla.general
where it should have been set before.
After using the "normal" Usenet for maybe 20 years, I gave up on it,
You're right! Brain fade!!!
Care to give the asterisk to my face rather than piping up in a newsgroup acting like such a big man?
follow up set to mozilla.general where it should have been set before.
Wuss! Private maillists are fine, but there's still no substitute for usenet
even though it's filled with loons and Chinese spammers.
--
Cheers, Bev
------------------------------------------------------
Q: How many lawyers does it take to grease a combine?
A: One, if you feed him in real slow.
You assume that everyone is in a position to handle your vulgarity and
that "may" not be the case. You seem to be convinced that everyone is
"grown up", maybe not so, what about the children? " .. just as you just
did ..". Uhhh, no, I didn't lace my reply with vulgarity, that's the
difference. I don't find it necessary to do so. If we're discussing
things over a table in a bar room for instance then that's quite different.
>> Also, try following the guidelines as well -> followup set to .general
> Not required. That's why they're called guidelines not requirements. I don't
> read .general. To make a parting crack here and duck into another room, to me,
> smacks of childishness.
>
> I'm done on this topic - unless you wish to continue to say things about me...
Correct, it's not "required", it's just a guideline for those that have
the courtesy to follow it which apparently you don't Mr Self-Centered.
/xo
> Terry R. wrote:
>> Care to give the asterisk to my face rather than piping up in a
>> newsgroup acting like such a big man?
> So you feel the need to resort to violence. And you claim I'm the
> uncivilized one! It could be arranged... Meantime you'll have to suffice
> with the following ******* **** ** ** *************.
>> follow up set to mozilla.general where it should have been set before.
> Actually in your rage you messed up and forgot set the follow up...
> You're mistake!
If people want to spout off their mouth, then let them do it face to
face, not hiding behind a keyboard. Your foul words are passive
aggressive, so I want to make sure the little man behind the words can
back them up, that's all. If not, shut up, or email me.
Where did you go to school? What is "You're mistake"?
follow up set to mozilla.general
You assume that everyone is in a position to handle your vulgarity and that "may" not be the case.
You seem to be convinced that everyone is "grown up", maybe not so, what about the children?
" .. just as you just did ..". Uhhh, no, I didn't lace my reply with vulgarity, that's the difference.
I don't find it necessary to do so. If we're discussing things over a table in a bar room for instance then that's quite different.
Also, try following the guidelines as well -> followup set to .generalNot required. That's why they're called guidelines not requirements. I don't
read .general. To make a parting crack here and duck into another room, to me,
smacks of childishness.
I'm done on this topic - unless you wish to continue to say things about me...
Correct, it's not "required", it's just a guideline for those that have the courtesy to follow it which apparently you don't Mr Self-Centered.
The date and time was Friday, April 24, 2009 8:47:26 AM, and on a whim, Andrew DeFaria pounded out on the keyboard:
Terry R. wrote:If people want to spout off their mouth, then let them do it face to face, not hiding behind a keyboard.
Care to give the asterisk to my face rather than piping up in a newsgroup acting like such a big man?So you feel the need to resort to violence. And you claim I'm the uncivilized one! It could be arranged... Meantime you'll have to suffice with the following ******* **** ** ** *************.
follow up set to mozilla.general where it should have been set before.Actually in your rage you messed up and forgot set the follow up... You're mistake!
Your foul words are passive aggressive,
so I want to make sure the little man behind the words can back them up, that's all.
I'll give ya an asterisk! It's amazing how some so called adults are fearful of certain combinations of letters. Words are words. There are no bad words - only bad intent. People can express bad intent with "good" words and good intend with "bad" words. Grow the asterisk up already! Geeze.
If not, shut up, or email me.
Where did you go to school? What is "You're mistake"?
follow up set to mozilla.general
--
Chris Ilias <http://ilias.ca>
List-owner: support-firefox, support-thunderbird, test-multimedia
Keeper of the Knowledge Base: <https://support.mozilla.com/kb/>
Are you saying Thunderbird is on its way out?
That would be very sad indeed :'(
--
Herbert Eppel
www.HETranslation.co.uk
[replies to this post are set to go to mozilla.general]
He is unfortunately presenting his opinion as if it were fact. It is not
fact. Thunderbird was given its own management company called Mozilla
Messaging; and Thunderbird 3 is planned to be released later this year.
See <http://www.mozillamessaging.com/>.
<snip>
What Glenn refuses to see is that help is available by pressing F1 --
just like every other Windows program!!
That takes you to the Mozilla "Ff Support" website at which there are
myriad suggestions, including a google-like search thingy for the
Mozilla Knowledgebase.
I frankly fail to give his "point" any credence. I wish you would just
cut him off the list/NG!!
These are the near real-time support sources. Now you found the
newsgroup so be happy and chill.
on 4/22/09 3:59 PM Glenn Gordon said the following:
> Hi Ron
>
> I haven't asked "where?" That's exactly my point about Firefox. They don't give you any indication of exactly where the right place is to ask. Instead, they fob everyone off by giving them the run around all over the place.
>
> Kind Regards,
> Glenn
>
> --- On Wed, 22/4/09, Ron Hunter <rphu...@charter.net> wrote:
> From: Ron Hunter <rphu...@charter.net>
> Subject: Re: Firefox is on its way out
> To: support...@lists.mozilla.org
> Date: Wednesday, 22 April, 2009, 8:51 PM
>
> Glenn Gordon wrote:
>> Ever since the Firefox 3.0.8 update, unwanted tabs keep loading whenever I
> start firefox. They are the tabs of the homepages of everything I download, such
> as add-ons. I disable all my add-ons, but as asoon as I restored them, the tabs
> came back, increasing each time?
>> This is the third time I've submitted this question to all available
> so-called sources of help on FF, and still no answer. Even ChatZilla is
> pointless, as they neglected to add a "Submit" button after wasting
> time typing out your question. Their so-called "chat support" is never
> open. Sod Firefox. I'm going back to IE.
>>
>>
>>
> Glenn,
> You haven't asked here, which is THE place for help on Firefox. It
> seems plain that you have a troublesome extension. Go to Start/All
> programs/Mozilla/firefox safe mode, and see if the problem happens without the
> extensions. If it is gone, then reload normally, disable half of the
> extensions, and try again. If you repeat this process, you will quickly find a
> troublesome extension, or you will discover than your profile needs to be
> rebuilt. Sometimes the profile becomes corrupt, and needs to be replaced. But
> try the extension testing first, and if that doesn't work, return here, and
> tell us what happened.
Be curious.
Mozilla has passed the buck on Thunderbird to another
group. Just like they passed the buck on the old
Mozilla Suite to the SeaMonkey Council.
Followup set to mozilla.general where this conversation
should go, to comply with the lunacy of the Mozilla Bullies
--
*IMPORTANT*: Sorry folks, but I cannot provide email
help!!!! Emails to me may become public
Notice: This posting is protected under the Free Speech
Laws, which applies everywhere in the FREE world,
except for some strange reason, not to the mozilla.org
newsgroup servers, where your posting may get you banned.
Peter Potamus & His Magic Flying Balloon:
http://melaman2.com/cartoons/singles/mp3/p-potamus.mp3
http://www.toonopedia.com/potamus.htm
I think he made valid points and certainly has expressed his own
experience. Reorganization of Help to be more appealing to a
younger and a less technical group at the same time is certainly
not without creating many major problems. For one thing you
look for help at the top right. Now you might have to think of
looking at the bottom left. Pages have very large widths and
are probably 10 times the physical byte size due to styling and very
large graphics while producing less real content.
Which Help is that?
> For one thing you look for help at the top right. Now you might have to think of
> looking at the bottom left.
On what page??
> Pages have very large widths and are probably 10 times the physical byte size due to styling and very
> large graphics while producing less real content.
>
Which pages are those???
I have found that non-technical users develop a sort of tunnel vision,
where they cannot see everything on their computer screens. The only
thing that would help them is having ultra-simple screens. And then they
would complain because it took too many mouse clicks to get where they
wanted to go!!
Are you
I suggest you back up your old profiles and start a new profile before
giving up!
--
@~@ Might, Courage, Vision, SINCERITY.
/ v \ Simplicity is Beauty! May the Force and Farce be with you!
/( _ )\ (Xubuntu 8.04.2) Linux 2.6.29.2
^ ^ 12:46:01 up 2:13 0 users load average: 1.04 1.03 1.00
???! ???! ???! ???! ???! ???! ????? (CSSA):
http://www.swd.gov.hk/tc/index/site_pubsvc/page_socsecu/sub_addressesa
Hi Glenn,
Would seem that you have an extension that saves your sessions, or
perhaps Fx3 itself has multiple sessions read protected.
Session restore is built-in to Firefox, but Tab Mix Plus (TMP) had a
session saver of its own before Firefox. Also seems like you are okay
without any extensions in use. See what extensions you have that
include TAB in their name.
Sounds like you have an extension problem, since you don't have the
problem in safe mode. You need to identify the the extension, and if it
is not something obvious like one with TAB in it's name, you will have
to disable 1/2 of your extensions progressively until you don't have
problem then identify problem by enabling 1/2 of last group disabled
until you find the problem extension.
You should not see multiple numbered copies of these files in your profile
("bookmarks-<n>.html", "cookies-<n>.txt" "prefs-<n>.js",
"sessionstore-<n>.js", "mimeTypes-<n>.rdf" [4], etc., where <n> is a number).
http://kb.mozillazine.org/Multiple_profile_files_created
If you do you read-only attributes set for files in your profile caused
by backing up files to a CD-R then restoring them. See
Profile: Finding and Assigning Shortcuts
http://www.mvps.org/dmcritchie/firefox/profile.htm
also see -- http://kb.mozillazine.org/Preferences_not_saved
once you are sure you have no hidden and no read-only files, in your
profile,
On 4/22/09 5:36 PM, The Real Bev's said:
> "He had no conception of the cello. He was BLOWING into it."
>
Woody Allen's music teacher may have said that.
BJ
--
Bob Jamieson
Anti-spam measures are included in my email address.
Delete all the NOSPAMs from the email address after clicking Reply.
> Regarding the thread titled: "Re: Firefox is on its way out"
>
> On 4/22/09 5:36 PM, The Real Bev's said:
>
>> "He had no conception of the cello. He was BLOWING into it."
>
> Woody Allen's music teacher may have said that.
He DEFINITELY said that. WA used to be funny.
--
Cheers, Bev
"""""""""""""""""""""""""""""""""""""""""""""""""
"We're from the Government. We're here to help."