RE: No user creation confirmation email
Esther WAN
I having the same issue too, not able to receive any mail although email
feature been set in Bugzilla. My problem is, no error message from bugzilla,
it claim that email been sent to so and so.....but, from user side, we are
not really receiving the mail, but when I test the sendmail function
directly from my Linux Machine using this command "mail -s "subject"
my_email_add < /etc/passwd", I have no problem to receive mail, any advise
is welcome, thanks.
Thanks & Best Regards,
Esther
TINA: 080-5371
DID : +65-62165371
STMicroelectronics Singapore
ICT-MS Competence Center
-----Original Message-----
From: support-bugzilla-bounces+esther.wan=st....@lists.mozilla.org
[mailto:support-bugzilla-bounces+esther.wan=st....@lists.mozilla.org] On
Behalf Of pagod
Sent: Wednesday, December 16, 2009 11:49 PM
To: support-...@lists.mozilla.org
Subject: Re: No user creation confirmation email
I've finally been able to realize why it didn't work: first the postfix
daemon wasn't running, then the firewall was blocking outgoing connections
on port 25, and finally the mail server was refusing mails from invalid
email addresses. Once all this had been solved, it worked like a charm :-)
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pagod
Esther WAN wrote:
>
> I having the same issue too, not able to receive any mail although email
> feature been set in Bugzilla. My problem is, no error message from
> bugzilla,
> it claim that email been sent to so and so.....but, from user side, we are
> not really receiving the mail, but when I test the sendmail function
> directly from my Linux Machine using this command "mail -s "subject"
> my_email_add < /etc/passwd", I have no problem to receive mail, any advise
> is welcome, thanks.
>
Hi Esther,
I'm no expert with the mail functions on linux, but I can try to give you
some advice based on my experience and my system (SuSE):
The "mail" program on linux isn't the same as the "sendmail" system used by
bugzilla. "mail" is simply a mail client in the same sense as Outlook
express or Thunderbird, while sendmail is an interface to the postfix daemon
which implements smtp functionalities.
You should first check that the postfix daemon is running on your machine.
To do that, try
sudo /etc/init.d/postfix status
If the daemon is not running (which would definitely explain why you're not
getting any emails), then you can start it using
sudo /etc/init.d/postfix start
In order to have the daemon start automatically when you start your
computer, you should add it to the corresponding runlevel:
sudo chkconfig --add postfix
This will set it to be started automatically (normally at runlevel 3 and 5 I
think) and terminated automatically when the computer is shut down.
Once this is running, you can make sure the sendmail interface is working as
well with the following:
/usr/lib/sendmail m...@nowhere.com
some dummy text
.
Where you should of course replace m...@nowhere.com with your own address.
Write your email message on the second line, and end your message with a
single period on the last line.
In order to check whether some errors have occurred, check file
/var/log/mail. There you should be able to see how the mail server of the
recipient reacted to your message. There might be various problems like:
- your firewall blocking outgoing connections on port 25: speak with your
system adminstrator
- sender address rejected: some mail servers may check the validity of the
address or the existence of the domain. Make sure you enter a valid address
within an exceptable domain (e.g. your corporate domain) as a sender (with
sendmail: -f sen...@domain.com, in bugzilla there's a configuration
parameter for this).
If you're able to receive emails sent this way, then you should get the
emails sent by bugzilla as well. If not, then you may have to tweak some of
the bugzilla parameters in the mail section.
Hope that helps!
David
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Esther WAN
Thank you so much for the clear explanation as below. Now, only I know mail
command is not really a sendmail.
I have follow the steps as mentioned below, and found that there is no
postfix in my machine, but there is sendmail in /etc/init.d/sendmail.
[root@sglx481 init.d]# /etc/init.d/sendmail status
sendmail (pid 31596 31588) is running...
I have use /usr/lib/sendmail <my_email_add>
Writing some text
.
And I get the mail sending to my email, does this mean my mail server
working? But how come I'm still not able to receive mail from bugzilla?
Thanks & Best Regards,
Esther
TINA: 080-5371
DID : +65-62165371
STMicroelectronics Singapore
ICT-MS Competence Center
-----Original Message-----
From: support-bugzilla-bounces+esther.wan=st....@lists.mozilla.org
[mailto:support-bugzilla-bounces+esther.wan=st....@lists.mozilla.org] On
Behalf Of pagod
Hope that helps!
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