Re: What tool do you use for community/team management?

[William Reynolds]

Hi all,

Nukeador, thanks for starting this discussion. I recently became a
product manager to help with community tools at Mozilla. Right now I am
focused on improving mozillians.org [1] and reps.mozilla.org [2], and I
am excited to help with different tools that Mozillians use!

For the two websites above I am working on, our teams are using Bugzilla
and Kanbanery for organizing and visualizing our tasks. This works
really well for us, since Kanbanery provides a visual overview of when
things are happening, and Bugzilla is used to describe the work, have
conversations about it, and track changes. Here's an example of our
Kanban board for mozillians.org [3]. While I think these tools work well
for a website team, I'm not sure how well they would work for other
types of teams.

The Engagement team is using Basecamp [4] for organizing integrated
campaigns and large projects like Mobile World Congress and our Firefox
OS Developer programs. These projects are difficult to manage using a
tool like Bugzilla, but the discussions, tasks and file features of
Basecamp have worked pretty well for the team.

William

http://mozillians.org/u/williamr

[1] https://wiki.mozilla.org/Mozillians
[2] https://wiki.mozilla.org/Websites/ReMo_Mozilla_Reps
[3]
https://mozilla.kanbanery.com/projects/23282/board/?key=5663800855a446460b4d4f9bc4287a3951a89823
[4] http://basecamp.com/

On 4/3/13 2:15 PM, Rub�n Mart�n wrote:
> Hi,
>
> At Mozilla Hispano we are exploring new, better and more agile ways to
> organise our work, and for that reason we are looking for a existing
> tool to fit our needs to organise all groups and contributors.
>
> I would like to know what tools do you use for project management in
> your community or your team inside Mozilla and why.
>
> Currently we are testing some, such as Teambox or Open Atrium, and
> because there are like hundreds of tools out there, it would be nice to
> have some recommendations to reduce the scope of our search.
>
> Thanks!
>
>
>
> _______________________________________________
> mozillians mailing list
> mozil...@lists.mozilla.org
> https://lists.mozilla.org/listinfo/mozillians

[Rubén Martín]

Thanks for the info William.

Today we have started to use a self-hosted version of Teambox 3
<https://github.com/teambox/teambox> (since teambox 4 is not open
source) so let's see how it goes.

I hope we can have a mozillian task/project management tool soon, but we
really need to start working quicker now, specially because of Firefox OS ;)

Regards.

--
Rubén Martín [Nukeador]
Mozilla Reps Mentor
http://www.mozilla-hispano.org
http://twitter.com/mozilla_hispano
http://facebook.com/mozillahispano

[Fredy Rouge Rouge]

William please:

* Less manual reporting, we are volunteers and is not fun to have to
report when you aren't pay, i think that is crazy.
* Automatic inclusion of activity in:
* Bugzilla
* Planets
* Zumo
* MDN
* ...

Best Regards



2013/4/9 William Reynolds <will...@mozilla.com>:

--
Fredy Rouge - Leader, Créatif, Autodidacte et Geek ☺

[Stephanie Daugherty]

+1 Fredy. I think you hit the nail on the head. The sheer volume of manual
reporting steps, length of forms to be filled out, and such begins to look
like the TPS reports from officespace.

I realize Mozilla is very data driven, but you have to know when to stop
measuring and start doing. and looking from the outside in right now I see
a culture that is moving towards "analysis paralysis" in many areas,
particularly where it comes to attracting, engaging, and retaining a
dedicated community.

[Rubén Martín]

Fredy, Stephanie,

I don't get what you mean by "manual reporting".

We are talking here about tools to manage work, how do you manage work if
you don't fill what's needed or what was finished/done?

Regards.
--
Rubén Martín (Nukeador)
Mozilla Reps Mentor
http://mozilla-hispano.org
http://twitter.com/mozilla_hispano
http://facebook.com/mozillahispano

[Majken Connor]

If I catch Stephanie's meaning, I think it's the difference between say the
Reps reporting system now, and the improvements Pierros is implementing -
automatically filling the reports when you tweet, create an event page etc.

There's a balance to be found!


On Wed, Apr 10, 2013 at 5:55 AM, Rubén Martín
<nuke...@mozilla-hispano.org>wrote:

[Stephanie Daugherty]

More than that, as a matter of good design, information should never be
entered more than once, even in different systems. No "normal" process
should require copy and paste migration of data between systems, or worse,
the manual reformatting of data to different system requirements.

It many not seem like a lot of work to reenter something once - say from
bugzilla to the wiki, but, do it enough times and it becomes a major pain
point, even if the people involved don't consciously recognize the fact, it
will be a source of frustration.

Now, apply to volunteers, who may feel under-appreciated and overworked as
is, and compound it a bit more, and a minor problem like that becomes
either a retention issue or a compliance issue rapidly.

[Majken Connor]

ah yes, I agree.

I would love a personal task application that would import my bugzilla info
and add my assigned bugs/reviews etc to my task list. It would also be
great if I add a due date for a bug in my task list it would update the bug.


On Sat, Apr 13, 2013 at 1:36 PM, Stephanie Daugherty
<sdaug...@gmail.com>wrote:

[Rubén Martín]

El 03/04/13 23:15, Rubén Martín escribió:

> Hi,
>
> At Mozilla Hispano we are exploring new, better and more agile ways to
> organise our work, and for that reason we are looking for a existing
> tool to fit our needs to organise all groups and contributors.
>
> I would like to know what tools do you use for project management in
> your community or your team inside Mozilla and why.
>
> Currently we are testing some, such as Teambox or Open Atrium, and
> because there are like hundreds of tools out there, it would be nice to
> have some recommendations to reduce the scope of our search.
>
> Thanks!
>

Related with this, I've just published a post about our change to a task
manager system:

http://www.nukeador.com/14/04/2013/community-workflow-reboot-to-task-centric-approach/

[Majken Connor]

Not sad at all! With kids and cats (especially when the kids were younger)
paper hasn't been the best option for me, though I would really love
something that better simulates the pen and paper experience but online.
Would require investment in a tablet though! It can be great for personal
tasks though. Less great for collaboration ;)


On Mon, Apr 15, 2013 at 2:11 PM, Dia Bondi <dbo...@mozilla.com> wrote:

> Embarrasingly- I use NO project management "tool" outside my sad little:
>
> - spiral notebook
> - google doc folder I made called "People Team Contributor Kit" (it
> has a "task list, resource list, and 2 worksheets from the Eves workshop"
>
> so sad ;-(
>
>
>
> *Dia Bondi
> Head of Knowledge Cultivation
> Community Steward, People Team
> @diabondia IRC: #thejudge
> 707-480-2535
> *
> ------------------------------
> *From: *"Rubén Martín" <nuke...@mozilla-hispano.org>
> *To: *community...@mozilla.org
> *Cc: *mozil...@lists.mozilla.org
> *Sent: *Sunday, April 14, 2013 1:28:42 PM
> *Subject: *Re: [CBT] What tool do you use for community/team management?

> _______________________________________________
> Community-building mailing list
> Community...@mozilla.org
> https://mail.mozilla.org/listinfo/community-building
>
>
> _______________________________________________
> Community-building mailing list
> Community...@mozilla.org
> https://mail.mozilla.org/listinfo/community-building
>
>

[William Reynolds]

On 4/13/13 10:36 AM, Stephanie Daugherty wrote:
> More than that, as a matter of good design, information should never
> be entered more than once, even in different systems. No "normal"
> process should require copy and paste migration of data between
> systems, or worse, the manual reformatting of data to different system
> requirements.
>
> It many not seem like a lot of work to reenter something once - say
> from bugzilla to the wiki, but, do it enough times and it becomes a
> major pain point, even if the people involved don't consciously
> recognize the fact, it will be a source of frustration.
>
> Now, apply to volunteers, who may feel under-appreciated and
> overworked as is, and compound it a bit more, and a minor problem like
> that becomes either a retention issue or a compliance issue rapidly.

Stephanie, this is a great point. I agree we should design systems so
that information should never be entered more than once.

All, I would like to identify places where we do enter information more
than once right now. Kensie mentioned Reps reporting as one, and Pierros
is already taking steps to automate that. Please add any other processes
and systems to this etherpad:
https://etherpad.mozilla.org/processes-with-duplicate-information-entry

William

[William Reynolds]

On 4/9/13 9:15 PM, Fredy Rouge Rouge wrote:
> William please:
>
> * Less manual reporting, we are volunteers and is not fun to have to
> report when you aren't pay, i think that is crazy.
> * Automatic inclusion of activity in:
> * Bugzilla
> * Planets
> * Zumo
> * MDN
> * ...

Fredy, could you explain more about where you would like this
information automatically reported? For example, are you saying those
tools above should automatically report your activity in Reps reports?

Also, I just started an etherpad to identify places where we report
information more than once or places where we should automatically
include activity. Please do add your suggestions to this list:
https://etherpad.mozilla.org/processes-with-duplicate-information-entry

William

[Fredy Rouge Rouge]

Hi

I put some notes in the pad

And always remember, we are more that numbers, some times numbers kill
creativity because people do something for put a number in the system.

2013/4/17 William Reynolds <will...@mozilla.com>: