I think a big problem here is communication style.
Something I've learned from doing support, and also really from being
a parent is that people really just care that you will listen to them
and take them into consideration. It's really better to say you've
made the decision without trying to make a token gesture to the
community (which I'm not saying is what happened here, just for
comparison).
I guess the analogy that sticks in my head is when you see a parent
walking away leading a crying child by the hand. While the parent is
talking to the child to explain their decision the body language is
pretty clear that the kid has no chance to change the parent's mind
and that is frustrating. I think that's how people are feeling with
this situation. They were asked their opinion but they're not feeling
like they had any real power with that opinion.
The other part that's missing is that we don't understand how Persona
is the winner. We don't know what else you considered and why it
didn't win out. So far the answer to that has been "it fits and we
think we can make it work" which makes it *seem* like you guys just
liked it too much to consider something else, which I don't think is
what happened.
-Lucy
On Mon, Feb 6, 2012 at 8:56 AM, Patrick Finch <
pfi...@mozilla.com> wrote:
>
>
> On 2/6/2012 2:38 PM, Iacopo Benesperi wrote:
>>
>> Patrick Finch ha scritto:
>>>
>>> I don't have a strong opinion about the name - although it's clearly
>>> unfortunate that we use the same name for different products. However,
>>> I am pretty sure that planning is so far ahead that we will use
>>> "Persona" as the name for this product.
>>>
>>> The concerns you have with this name: do you feel they have been
>>> understood and overruled by other preferences for using the name, or not
>>> understood at all?
>>>
>>> (I ask because we should be using all our intelligence to make a
>>> decision, but then, the person responsible for the decision needs to be
>>> able to make that decision without the rest of us feeling we have a
>>> "veto".)
>>
>>
>> On this subject I'll say this (and then I'll shut up because it's
>> pointless to complain any further): we've created a mailing list (world
>> ready) to discuss about this kind of problems before it was too late.
>> In that mailing list, everyone has gone against the use of Persona
>> because of a possible misunderstanding with the previous product.
>
>
> Hi Iacopo.
>
> That's a concern that I am sure anyone proposing reusing the name Persona
> would share. I don't think you need to "shut up", but I'm not interested in
> complaining either: I am interested to see if we could or should have done
> this differently.
>
>
>> Apart from this, me (the Italian community) and Rubén (the Spanish
>> community; I'd like to remember here that Spanish is the 3rd most spoken
>> language in the world) has asked not to use Persona because it's a real
>> pain in the ass from a language point of view in our locales.
>>
>> Despite this, you just go straight on your road, trash everything we've
>> said and use that word anyway. I don't know if the person who needs to
>> make the decision has understood our complains and fears, but if you
>> re-read the discussion you'll notice that you have to be "deaf-minded"
>> if a light didn't switch on saying "this is a bad idea".
>
>
> That's an assertion that I don't feel qualified to make, perhaps you do. It
> seems to me that it is possible that there can be good reasons to use the
> term "Persona" that could even be more important than the needs of
> localisation: what I want to understand is, has that call been made? Were
> there other requirements on the table, or was the discussion not factored
> in?
>
> Working on product marketing, I consider myself a pretty big stakeholder in
> the naming of a product too, but I also understand that to register an
> international trademark for a software product that bears any relation to
> the product itself is very difficult. And so I don't necessarily expect my
> opinion to carry the day. What I don't want to accept is being
> deaf-minded, as you put it.
>
>
>
>> Thus said, you can do whatever you want, but then I'll just unsubscribe
>> from the world ready mailing list and this ng, because my time can be
>> used in more productive ways.
>
>
> If your input is not being considered at all, I would agree, and we should
> fix it. I actually think those naming the product did take that into
> account.
>
> Please could you forward the link to the world-ready discussion, and I will
> check?
>
>
> Patrick
>
>
>
>
>> Iacopo